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Forums » AT&T Adds 'Line Inspection Fee' To Landline Bills » I CALL BS
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stunod2002

join:2003-11-07
Carol Stream, IL

reply to hescominsoon
Re: I CALL BS

said by hescominsoon See Profile :

said by DHRacer See Profile :

I don't think a company has a right to pass on every cost of doing business to a customer because there are some costs that a customer doesn't incur on the business that they should be responsible for.

Businesses are supposed to have expenses, yes, but if they have more expenses than they have income from customers, either they need to get more customers for more income, or they need to cut expenses. Customers shouldn't have to pay for corporate mismanagement or abuse or flat out stupid decisions made by management that didn't pan out. Or corporate fleecing.

try running your own company before spouting off like this.
I don't disagree with him in this.. It's not necessarily the best approach but when you are basically a monopoly and have very little fear of loosing your customers to competitors you can get away with it..

Now if burger king decided to charge a fee for cooking your burgers (a charge that they have been absorbing for decades) they would have every right to do so but because we have mc donalds they wouldn't get away with it..

quatrix
Premium
join:2005-02-11
Davie, FL
What monopoly? Alternatives to an AT&T landline include multiple cell providers, VoIP, and others.


annonn

@lamrc.com
Yeah lets see you rely on 911 service from a cell or a dead VIOP connection during a power outage.

jester121
Premium
join:2003-08-09
Lake Zurich, IL
Lots of people choose to. If you don't choose to, then pay up.

Ain't freedom wonderful?


EGeezer
Go Bobcats
Premium
join:2002-08-04
Country!
·Callcentric
·RoadRunner Cable
·AT&T CallVantage

reply to annonn
said by annonn :

Yeah lets see you rely on 911 service from a cell or a dead VIOP connection during a power outage.
No problem. I have the police chief's cellphone number and the EMT guys all know us.
--
BBR's Shooting for a Cause!


JohnQPublic
Premium
join:2002-03-22
Xanadu

said by EGeezer See Profile :

No problem. I have the police chief's cellphone number and the EMT guys all know us.
We are all impressed.

Now, in the real world, how many people in the country do you think have that option? The poster's response is a very real concern to many individuals when it comes to the shortcomings VOIP and 911 services.


EGeezer
Go Bobcats
Premium
join:2002-08-04
Country!
·Callcentric
·RoadRunner Cable
·AT&T CallVantage


2 edits
What the POTS companies don't tell you

How well does POTS 911 work when the baddies cut the phone company lines? Around here they run the lines where anybody with a pair of dikes can whack them. The Demark is a plastic box at my house that anybody with a screwdriver can pop open. A lady's foot, hand drill and a hack saw can compromise the distribution boxes in the alleys and the plastic box at my property line is falling apart as I write this. Of course the POTS folks who worry so much about power failures didn't seem to care about that when I brought it up with my land line carrier. Having burglars or home invaders cut lines should be a very real concern to many people.

Don't count on the land line providers to solve problems quickly or cooperate with othervendors if you do have a problem. They'll stall, deny and finger point at anyplace from their demark out to you, which in some subdivisions and condos may cross several pieces controlled by several companies. It make take days or weeks just to get them to verify their own stuff. Then you also have to deal with everybody else along the line. Heaven only knows how many companies may be involved with bringing that POTS dial tone to your phone, but you can be sure none of them will talk to any others. With the one issue I had with VoIP voice quality early on, my ISP and ATT CV were very cooperative and worked together to solve the issue.

These are a few reasons why we have cell phones as well as VoIP and a land line. Our POTS has been down more times than my internet in the last five years. My longest ISP outage was 2 1/2 hours form outage to online. My longest landline outage was over three days from when I called. The local phone company balked and threatened to bill us even though we still had line guard service and a phone company owned phone. It took a day just to get them to schedule a service call, which ultimately proved to be bad connections in the box in the alley.

As for the VoIP service itself, I've never had VoIP out unless the ISP was down. Power was no problem as I have a UPS that'll hold the necessary equipment up for hours. My power outages have never outlasted my backup. IF my VoIP or ISP is down, my VoIP number automatically switches incoming calls to my cell phone (ATT CV Safe Forward). My land line service doesn't.

BTW I periodically test my 911 service. They have my address when I call from Land Line or VoIP and my general location from cell phone. At home, my cell will ring in to our 911 center.

I recommend periodic testing to all who may want to be sure their 911 service works. Just call your local 911 center's administrative number and ask them if you can test your phones. The folks at the 911 center here don't mind testing at all as long as people don't abuse it.
--
BBR's Shooting for a Cause!
Forums » AT&T Adds 'Line Inspection Fee' To Landline Bills


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