SSX4life
Premium
join:2004-02-13
 ·RoadRunner Cable
1 edit | Timer warner sucks!
TWC totally sucks and I could go on a 4 page rant here, but I won't. Check out my "WTF" that I posted recently - »[TWC] Customer Service number busy?
I knew what my problem was, however they did not believe me and forced me to stay on hold for 45 min's though three phone calls.
Finally got to level 3 tech support told them what the problem was, told them that level 1,2,retention, and the automated phone tree was a joke. It got so bad that they wanted to me to take time out of my day and drive to a store and solve my problem (morons)
Said that indeed I was correct, level 3 fixed my problem, and was on my way.
Wanting me to bring my modem in b/c they didn't transfer it is by far the DUMBEST thing they could have me do... next to BILLING me for the modem that I was using /fail
--ssx--
p.s. It's really F'ing hard to call TWC and get your modem turned back on b/c they are clusterf*cks and screwed up when you have VOIP through Skype or any other VOIP service..... 45 min phone bill on the way, should I bill them? |
|
felony44
join:2003-11-06
Eastlake, OH | No surprise whos at the bottom of the list |
|
SSX4life
Premium
join:2004-02-13 | TWC can go DIAF (die in a fire)
I don't need their tech support to fix my problem. What I do need is a phone tree that is not a PITA, 40 min' wait times, and ppl that will not help me get to where I need to be quickly. |
|
Doctor Four
My other vehicle is a TARDIS
Premium
join:2000-09-05
Dallas, TX | reply to felony44
I'm not surprised Time Warner is dead last either. |
|
hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| reply to SSX4life
not many problems here in Mid Ohio/Northwest Ohio. 40 minute waits are killed off by dialing 611 to get anyone. Also its nice to keep RR National Help Desk's phone number written down if you need them.
by dialing 611 from their Digital Phone wait is maybe 10 minutes at the most to talk to them. |
|
SinNombre
join:2004-09-16
Charlotte, NC | reply to SSX4life
Oh yeah - Time Warner at the bottom. Makes complete sense... now i really wish Verizon were in the south.
--
Cisco Feature Navigator - learn it, live it, love it.
|
|
