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Rogers Usage

This is another example of why Rogers usage tool is so screwed up such that they can never implement charging without incurring legal issues.

reply to elec999
I've got similar issue with the usage tool.. only I'm on extreme plus and the actually do charge for overages!!

I've been charged 180 bux in overages (90 bux a month for the last two months) when I know I didn't use that much bandwidth!

I had a feeling that something was wrong and pretty much confirmed it when I got back from my xmas and new years holidays. They had me downloading over 5 gigs a day when my house was empty. I though that maybe it could be some sort of spyware/virus eating my bandwidth or possible someone stealing my wireless internet.

Knowing Rogers I did a few things before I called.
-I first checked my router and went through the logs and didn't find any mac addresses except my laptops connecting wirelessly. I also have mac filtering turned on and WAP so am confident that nobody is stealing.
-Second I installed a bandwidth monitor on my pc to rule out spyware etc.

sure enough the number that my bandwidth monitor and rogers usage tool are different. I expect them to be different but not by as much as they are. To give you an example Rogers has me using 15-16 gigs on certain days and my bandwidth monitor has me using 25mb!! These are days that I know I didn't download anything!

Anyway, after arguing with them for a while on the phone I finally got a supervisor to 'look into it' with the promise of getting back to me tomorrow. If I don't hear anything then I'll be calling the office of the president, getting credit from them.

Good luck! Although, I hope you don't need it!

reply to elec999
Yeah, I'm hoping they own up to their error. However my past experience with Rogers tells me that it won't be easy.

I've actually cancelled my internet with them as my interactions with their tech and customer service left a bad taste in my mouth- basically it took me an hour and speaking to 3 different people to finally get them convinced that they needed to investigate this. Anyway, I'll hound them until they give me my money back even if I am no longer a highspeed customer with them..

reply to kmacke

This $25 max is a figment of somebody's imagination. There is NO LIMIT currently on the overage charge on Extreme Plus. Look back in the forum and you'll find that one chap was billed $350 after upgrading to E+ ... most of the excess bandwidth consumption actually ocurred while he was on Extreme, so he had to fight to get the bill fixed!

There have been RUMOURS of maximums, but nothing definitive on billing or overages has actually come from Roges apart from the E+ service where they're charging $1.25 per GB with no stated max!

reply to Stewy
If you want to see just how much it could cost you check out this link. »Usage Charges for Bandwidth hogs Its from November. Some things have changed since i wrote this (quotas have decreased, base price has increased, and speeds have increased)

The cost per GB included in the base rate is actually inaccurate, because you haven't deducted the service cost and the support costs and the "extra services" costs, like email, flickr, website etc.

Of course that makes the overage charges look even worse.

But you have to remember that the under cap prices are based on the AVERAGE consumption and not the max consumption, which will actually push the cost per GB up dramatically.

The cost per GB base on max consumption is probably of the order of pennies per GB. Based on average consumption of around 5GB per month it's probably closer to $1 per gb.

reply to elec999
All this info is scaring me, because honestly I do not download 100gb per month. But the meter is running.
THanks

at the moment you only need to worry if you're on Extreme Plus.

If you get billed and you're absolutely sure it's wrong, raise hell!

reply to elec999
the $25 cap is not going to implimented until march 1st (or next billing cycle after) thats when overage charges are going to be attached to all tiers

Again, more rumours.

With all these things, it's believe it when I see it in black and white from Rogers. And I sure hope they have the guts to let users know soon what's happening rather than sneak it on us and have the CSRs running defence like they did when they implemented throttling.

reply to elec999
Lets put the usage tool aside for the moment, we all know it's FUBAR.

How much of that bandwidth can be attributed to the crap that is always floating around in Cyberspace, trying to attack your IP.

Since it's obviously going to hit the modem, why am I paying for that? Especially if they start (I can Rogers being all over that) metering your bandwidth.

Actually in terms of bandwidth consumed, it's fairly small potatoes, even though DoS attacks can bring systems to their knees. It's the processing of lots of tiny packets that's the system killer. This is why a router as a firewall is a good idea from the pov of system protection. Doesn't help the usage stats though.

reply to elec999
I'm on Hi-Speed Extreme.
Thanks

I'll put it out there,,,

modem cloning?

elec999,
Ask Rogers to swap out your modem or go do it yourself. Exchange it for another modem and see if the usage comes back in line. If you go this route, please let us know what happens.
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Stay away from any and all Roger's products.

As much as you might say modem cloning, I don't believe it is ... Far more likely is problems in the bandwidth detection.

Rogers should be more than able to detect modem cloning.

I agree, but maybe they can't detect it.

He's got nothing to lose. Swap out the modem and see if that fixes his problem.
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Stay away from any and all Roger's products.

His problem is Rogers billing him ... That's the significant one!

More to the point, it's my understanding that billing is done by assigned IP which makes modem cloning moot.

Don't ya wish that Rogers would tell us how this stuff is supposed to work instead of us just guessing?