a_large_rock
join:2003-08-02
Markham, ON
 ·Cogeco Cable
·Rogers Hi-Speed
1 edit | reply to sbrook
Re: Rogers Usage
Yeah it would be great if they told us how they were billing us. Gas meters, water meters and hydrometers all have to be certified… and if your hydro usage all of a sudden jumps 10 fold you can challenge it and the meter can be tested for accuracy. How do you do that with rogers when they won’t even tell you how they are measuring it, and what hardware’s being used. The measuring equipment at work is certified and inspected to comply with the Weights and Measures Act and I know gas pumps are too.. so why not bandwidth meters? Considering how inaccurate they are.. and how rogers still plans on using the broken system. |
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kmacke
@rogers.com
| reply to elec999
Well, so far they have credited me back a month and a bit of overcharges while they investigate. I've probably called them 10 times..lol Anyway, I talked to a couple supervisors and they always start with the "we've tested the usage tool and they have proved to be very reliable. In all our tests the only issues that ever came up was that it under reports vs. over....blah blah blah". What finally convinced them to keep the issue open and give me a credit is this. On Tuesday I unplugged the power to my router just before midnight- meaning nothing can connect to the internet as my router is the only thing plugged into the modem. Around 4pm I actually unplugged my modem as well. When I looked at the usage tool today they had me registered as downloading 5 gigs on Tuesday!! not sure how that can happen when nothing is plugged in at all!
Of interest is that the second level support told me to take my modem back and get a new one as someone could have mac cloned my modem. I know that Sbrook says that they use IP not Mac address but this guy told me they use Mac address as well. Having said that my experience with Rogers support tells me that they aren't the most knowledgeable and I am more inclined to believe Sbrook..lol
Its a scary thought if it turns out that they do use the Mac address to track usage. Mac addresses and profiles can easily be stolen/cloned (one would hope that Rogers has fraud prevention in place to combat this though) and if they are charging for excess usage based on their usage tool this will become a major factor for users like us. |
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habskilla
join:2005-09-19
Moncton, NB
 ·Acanac
 ·Vonage
1 edit | said by kmacke :
Of interest is that the second level support told me to take my modem back and get a new one as someone could have mac cloned my modem. I know that Sbrook says that they use IP not Mac address but this guy told me they use Mac address as well. Having said that my experience with Rogers support tells me that they aren't the most knowledgeable and I am more inclined to believe Sbrook..lol
Its a scary thought if it turns out that they do use the Mac address to track usage. Mac addresses and profiles can easily be stolen/cloned (one would hope that Rogers has fraud prevention in place to combat this though) and if they are charging for excess usage based on their usage tool this will become a major factor for users like us.
First, thanks for filling us in.
Second, this is a huge security hole. How can Rogers roll out a usage tool when they know modem cloning is alive and doing well on their network?
How can they bill people overage when they know there is a percentage of people they're billing that didn't download all the reported usage? |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | This is one for the CCTS. |
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kmacke
@pacbell.net
| reply to elec999
I agree about engaging the CCTS and to be honest I'm just collecting a bit more data before I send it off. i.e the test with the new router and comparison results with the bandwidth meters that I have installed on my network vs. what Rogers site says. |
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bricksterr
join:2004-08-10
| reply to elec999
For about the last year Rogers usage tracker goes down and stops tracking for around a week or two every month (about the middle of the cycle) on my account. Checking the day to day usage shows no days recorded for this period and on that same page it states that if NO usage is shown then NO usage was recorded.
However, before the month comes to an end the tracker has been updated and the missing days (for which no usage should have been recorded) magically reappear and, depending on when I check back, I am slammed with a whopping increase in usage! An innocent user who merely checks general usage and is unaware of this problem could be slammed with a huge jump in usage without knowing why.
Rogers will be reminded of this problem if and when the day of over charges comes. They will be reminded everyday by me and I will expect no extra charges, regardless of usage, until this problem is corrected.
Current Usage Page:
NOTE: The usage details listed on this page are not final until the end of your usage period.
Day To Day usage page:
If days are missing, then no usage was recorded for those days. This includes days when both download usage and upload usage are both less than 1 MB.
This will lead to some interesting discussions with the reps.
P.S. The tracker is down again for me. It hasn't recorded for 6 days. You HAVE to check the day to day tab to realize this. Be diligent about this if over charges come!
So don't switch ISP's until they correct this.  |
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georo
@rogers.com
| I noticed that since several months ago their usage tracker updates ones every week. I suppose they deliberately changed its update frequency in order to confuse the users so they cannot adjust their dl/ul patterns. It definitely makes my life harder in making my quota. Yes, I do try to max my 60GB every month. Not go over, just make as close as possible to the quota. This is my way of showing Rogers middle finger for trying to throttle my torrent usage. If I am entitled to 60GB I will find a way to use them. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| That's like the guy who was so tired of the warning chime in his car for the seatbelts ... One day, he said "I'll fix them, I'll put the seatbelt on BEFORE I start the engine!"
That got rid of the chime alright and so he did exactly what they wanted him to do! |
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lisalovlee33
join:2005-03-20
Toronto, ON
| reply to elec999
I've been Rogers for the many years, highest I register is about 40GB per month. MY billing cycle is 21st of the month and this morning I noticed I'm at 72GB already. I'm sure this is false. The only thing different that I've done this month (this past weekend) is downloaded 40 files individually, each file is 100MB each, which should only contribute to about 4Gs. The bandwidth is registering me at 8Gs for Sat and 8G for Sunday. That's a whopping 16G. Do they screw up particularly when you download directly from rapidshare and megaupload as this was the download sites I used this weekend. Thanks. |
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bricksterr
join:2004-08-10
| A question to lisalovlee33 and others here who are experiencing the tracker reporting far greater usage than it actually should and please don't be offended, for I too have little faith in Rogers tracker.
But...
Are you using a wireless network and, if so, are you absolutely certain it is properly secured? In my experience, default router setups are not secure and I know "neighbours" will actually use these open connections.
From my personal experience in helping others with various PC issues, connectivity and otherwise, I would guesstimate that well over 50% of wireless broadband connections are insecure and pretty much everyone uses a wireless router these days.
Even though I consider my settings secure, I well disable the wireless setting when I am not using it. I don't use it a lot. Others I know will simply remove the antenae. |
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lisalovlee33
join:2005-03-20
Toronto, ON | Pretty sure my wireless is closed to outside connections. A strange thing had happened. The day I wrote this, Rogers has tracked me at around 75GB, a couple days later, I checked again, and it was marked at 67GB, which is still over, but ah well!! |
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Sears
@rogers.com
| reply to elec999
Mine is majorly messed up this month as well. I've never gone over the cap, but this month it has me marked down for 67 gigs already, and all I've done is browse the web.
My wireless is secure, and more to the point with the router and modem sitting on my desk, I think I would notice the activity light blinking non stop all day.
I mean 14 gigs a day, thats pretty hard to miss. |
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Sears
join:2008-02-17
| Interesting. Well, as I said earlier at first it was reporting 65 gigs as of this afternoon.
As of right now, that has changed to 6.5 gigs, which is still too high, but much closer.
However, on the "Current Usage Summary" it still displays 65 gigs.
 |
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Wodner
@rogers.com | reply to elec999
Saw my neighbor (A) got a temporary line setup by the Rogers tech from his neighbouring house(B) to his. So I guess the two are sharing the Internet. Does it mean house B will be getting more BW usage. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | No, it won't. |
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alandra
@rogers.com | reply to elec999
sbrook said:
"at the moment you only need to worry if you're on Extreme Plus."
Does this mean if you're not on Extreme Plus, they do not charge you for going over the bandwidth limit? Or am I misunderstanding? |
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a_large_rock
join:2003-08-02
Markham, ON | Right now Rogers only charge you for going over your bandwidth limit if you are on Extreme Plus... Its expected that Rogers will start charging all users in the next few months. |
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elec999
join:2005-12-19
1 edit | reply to elec999
I just received a warning letter today. Saying due to your usage in the last month, blahahha, you may be charged $1.50 per gb upto $25. I am on extreme. They said may charge me for over usage for the past three months.
Thanks |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Here's the new "official word" so, it's all changing.
»Re: Bandwidth Alllocation |
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savvid
@cisco.com
| reply to elec999
I got letter from Rogers VP claiming I was over usage for Jan/Dec over 6 years period.
this is a letter to that VP seeking anwers.
Response to Phil Hartling (VP, Consumer Services at Rogers)
Please forward this email to him.
HI Phil,
I just received your letter stating that I surpassed my quota 95G in Dec and Jan.
I have difficulty in finding out answers to the following questions I have and I need it from you.
Just a brief introduction about myself. I have been working in the networking industry for about 18 years knowing bits and bytes about networking stuff. So, please talk to me with basic stuff.
I have been Rogers' internet customer with Express/Extreme service since Nov. 2002. I have in total downloaded some video files no more than 10, which is about 15G. This doesn't include some software OS distribution, etc.
Question
1. I understand in service contract you have some quota limit, but it seems to me being used for your statistical purpose. We are assuming we get a flat rate for the internet pipe with certain speed limit, we are NOT buying data service from YOU.
So, this PIPE service should be similiar to Bell/Telus PSTN unlimited flat fee for PSTN usage. You should not cap on the data quota being passed through.
2. If we're going to be charged by Extra bytes being used over that quota, we should be credited by the unused quota or that unused portion should be accumulated for future usage calculation.
3. Do you deduct some hacking, spoofing,etc, internet traffic to my port? do you deduct the traffic generated by your Management tools, monitoring tools?
4. It's April now and your mail is talking about Nov, Dec, Jan. what about Feb, Mar? it's availabe already on your web? what's your intention?
5. Do you prefer everybody use full 95G each month? or, Do you prefer people use whatever they need at time, with some burst? it will average out in the long time.
6. Giving us a load of monitoring our usage quota is not a friendly task.
Please help provide anwsers.
As soon as I find another provider without such ridiculous condition on their customers, I will switch to them right away from you Rogers.
Looking forward to you early reply.
Peng Li
PS, like you guys mentioned here in the forum, the data they have even is not acurate and you're charged by so many Gs even with your modem off line. Very ridiculous!!!!
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