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EUA round and round and round. one question... »
« [ Extreme] Port Throttling?  
page: 1 · 2 · 3
AuthorAll Replies


anon546546

@rogers.com

reply to elec999
Re: Rogers Usage

My personal answers for you.

1. Rogers has had limits on its internet tiers for months now. They are charging for over usage over those limits. This is the "change"

2. Yes they are going to charge you for going over 95gig or 60gig in aformentioned tiers express and extreme. Since you've stated you used 15gigs this will not affect you.

3.Rogers rounds down the internet usage to the nearest gig. Nothing else is deducted.

4. The mail out your refering to takes time to prepare, mailing out such things to many people. Thus why its back dated. The fact the web site is up to date on your usage is in fact what the mail out is about in the first place.

5. Rogers prefers you use whatever you want, just know they will charge you per gig if you go over it, btw you've said yourself you haven't gone over it. Rogers is actually suggesting you drop down a tier and save some money.

6. indeed, but giving you 3 months to adjust to it was.

TMB333

join:2007-09-06
Canada

I'm wondering if you are Phil Hartling as you state that these are your personal answers.

If you're not Phil Hartling then EVERY answer you gave is only speculation and interpretation from documentation you may have either read or 'heard' about and cannot be considered fact.

I myself have been trying to keep up with the whole 'Over Usage' fiasco that Rogers is trying to ram down our throats, and it's like every time I look at their site there's something different or changed about what they said in previous months.

With years of experience with dealing with Rogers I have come to the conclusion that ANYTHING Rogers posts on their websites and in documentation mailed to us is subject to be changed spur of the moment, and the ONLY TRUE FACT is that number posted in the 'Balance Owed' column on my monthly bill. (Even then, with enough effort and complaining about their shoddy monitoring tools, and confusing tiered services, one can get that number changed as well.)


savvid

@cisco.com

reply to elec999
Again, my understanding is that we're buying the pipe, the speed of getting the content, or, I should say from our house to their CO or 7xxx switch. From there beyond, no body has control about speed due to the contents site, route ,etc. That's why they, like Rogers, provide a local web to test your speed.

For this local loop, they should guarantee what b/w they get money for. If not, then, they should not over sell it. They have technical problem, they have to invest in money to improve it. They should not dream of getting your money and hoping you're not using their service at all.

We're not paying to get their data. Even you may say, there's wireless internet on cell phone is charged by the quota of data usage, it doesn't mean it's correct thing to do.

Flat fee is flat fee! How can you ask your customer, whether normal Joe or technical savvy to monitor their usage. Are they going to cut off their line in the middle of billing cycle if they do run over quota and be afraid of paying extra$$. This defeats the purpose of flat fee. Why don't you start charging customer by minutes, like those 3rd world contries.

New technology is on the horizon of inviting people to use IP telepresence with home members, remote office, tele office. New IP video/televison service is on the horizon as well. How would you help with adoption of this? Are you going to cut and destroy all this service because you can not handle this traffic? Then we go some one who can.

The main point is people should be encouraged to converge all their service on internet via IP and Service provider should invest to improve their infrastructure, not disturb people's peaceful life from time to time when they get an idea from leaving washroom.


sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
No, you are NOT buying a pipe service. Most customers would never afford a pipe service. Residential internet services must by design therefore be oversold.

midfingr

join:2008-04-05
Oshawa, ON

reply to elec999
I've received a letter from Rogers as well. My service is Extreme /w 95 GB cap. I think someone has misplaced a decimal. According to Rogers, I used 160 GB of data in November 2007. I think it was more like 16 GB. Maybe they can't tell the difference between 'giga-bytes' and 'giga-bits'? I do believe they are using this as a scare tactic to justify yet another cash grab from customers. I think this is not only wrong, but illegal; especially the javascript injection code.

According to the Consumer Protection Act of 2002, these practices fall under section 15:
quote:
Unconscionable representation

It is an unfair practice to make an unconscionable representation. 2002, c. 30, Sched. A, s. 15 (1).

Same

(2) Without limiting the generality of what may be taken into account in determining whether a representation is unconscionable, there may be taken into account that the person making the representation or the person’s employer or principal knows or ought to know,

(a) that the consumer is not reasonably able to protect his or her interests because of disability, ignorance, illiteracy, inability to understand the language of an agreement or similar factors;

(b) that the price grossly exceeds the price at which similar goods or services are readily available to like consumers;

(c) that the consumer is unable to receive a substantial benefit from the subject-matter of the representation;

(d) that there is no reasonable probability of payment of the obligation in full by the consumer;

(e) that the consumer transaction is excessively one-sided in favour of someone other than the consumer;

(f) that the terms of the consumer transaction are so adverse to the consumer as to be inequitable;

(g) that a statement of opinion is misleading and the consumer is likely to rely on it to his or her detriment; or

(h) that the consumer is being subjected to undue pressure to enter into a consumer transaction. 2002, c. 30, Sched. A, s. 15 (2).
a couple of points Rogers appears to be in violation of:
- that the consumer transaction is excessively one-sided in favour of someone other than the consumer
- that the consumer is being subjected to undue pressure to enter into a consumer transaction
Ref: »www.e-laws.gov.on.ca/html/statut···30_e.htm

If anyone would like to interpret differently, please let me know. I'm not here to make false claims, and would appreciate any feedback.

Another course of action, which as worked for me in the past, is the Better Business Bureau. You can file a formal complaint online to them concerning Rogers. They will contact you by e-mail (if appropriate) and with your consent, Rogers as well. Having information available is also a good idea, such as contact numbers and/or e-mail addresses, letters received, and any other statistics you can supply. See »welcome.bbb.org/ Fill in your postal code and go from there.


sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
Good luck. So many things fail to get action under that act, it may as well not exist.

midfingr

join:2008-04-05
Oshawa, ON
Hello sbrook
Thank you for the quick reply. Yes, I kind of figured it would be something like that. As I realize that many people have probably taken this course as well, but no harm in mentioning.

palayman

join:2008-04-05
Kitchener, ON

reply to midfingr
I have the same issue, their records and mine are different by an order of magnitude. Maybe it is possible to get this addressed using the Weights and Measures Act (»laws.justice.gc.ca/en/showdoc/cs···n?page=1). It seems that anything that is measured or metered can fall under the act and anything used to measure or meter has to be approved for use in Canada and regularly be inspected for calibration. I doubt Rogers has thought of this. Consumers need some way to validate the way Rogers measures usage and this just might be the angle. There is a complaint form here (»strategis.ic.gc.ca/epic/site/mc-···12e.html).

Paul

said by midfingr See Profile :

I've received a letter from Rogers as well. My service is Extreme /w 95 GB cap. I think someone has misplaced a decimal. According to Rogers, I used 160 GB of data in November 2007. I think it was more like 16 GB. Maybe they can't tell the difference between 'giga-bytes' and 'giga-bits'? I do believe they are using this as a scare tactic to justify yet another cash grab from customers. I think this is not only wrong, but illegal; especially the javascript injection code.


sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
That's worth pursuing.

midfingr

join:2008-04-05
Oshawa, ON

reply to palayman
Thanks Paul. That's a good idea. The second link appears to be a 404, however I did find what I think is the appropriate link. »www.ic.gc.ca/epic/site/mc-mc.nsf···12e.html
There you can find a PDF file in which you can download, print, and fill in. Please let me know if this is the correct information.


anon2342134

@rogers.com

reply to elec999
wow this thread is a lot more constructive then the other thread on this forum.

Think you have something there paul. they need to be monitored for sure.

The end result is good for rogers and you, in that rogers gets to see major flaws in its accounting of its network usage per user, per node.


sindacate

@rogers.com

 reply to midfingr
I too am with Rogers and have experience this flagrant false reporting of usage, my limit is supposed to be 60GB/month however in the first few days of the month I received a notice suggesting that 75% of my limit has been reached.

There is no way I have utilized that much now or ever, yet they continue to refuse actual proof of internet usage by just giving me a base percentage number, no allocation of usage like a mobile phone where it would have been justified.

What recourse is there because if this persists I believe it would be time to go to a third party. Rogers believes that this it is acting in its best interest on being vague but it clearly is against consumer protection policies.

jam_bongo

join:2002-07-17
Toronto, ON
when they say month do they mean callendar month or billing period?

voyager6868

join:2003-01-29
Lynnwood, WA
·Bell Sympatico

reply to elec999
Honestly, Rogers can do basically whatever they want since Internet is unregulated in Canada.

If I were them, I would be replacing every 2nd webpage loaded with an ad. I'd also drop the usage caps to 1 byte and charge $100/byte for overage with no per-month limit.

By the time all the customers cancelled, they'd have made so much money, they wouldn't care. They'd own 10% of the real-estate in Canada due to all the bankruptcies and they'd have made billions from ads.


WUND

@teksavvy.com
reply to elec999
I'm wondering if somebody use Belkin N1 Vision Wireless Router (F5D8232-4) has Interactive Status Display shows your network's broadband speed, computer bandwidth usage which is useful for monitoring your usage. Just wondering if it works.

Robrr

join:2008-04-19
Toronto, ON
reply to voyager6868
They do already, thats what they do on their cell phone data plans

1 mb on your cell is seriously $50 if you dont have a data plan


savvid

@cisco.com

reply to elec999
Does anybody still have a copy of the contract with Rogers during 2002-2003?

I remembered talking to a Rogers Rep in a mall around Nov 2002 and was told their plan was unlimited. At that time, Bell offered a limited data usage plan. This was one reason I chose Rogers and signed the contract.

Unfortunately, mine was thrown out in garbage during the move from apartment to house in early 2003.

If we could get out the old contract, then, Rogers should not deny our access to unlimited.

I heard CBC program "SPARK" that a user signed unlimited plan with Bell in the west. Then, Bell sent him/her a letter recently saying something about "excessive use". Bell VP on the CBC said he's going to check out details and solve the issue.

This might be a legal battle as well for Rogers and Bell to breach the contract we signed up before.

tks


sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
Read the terms of service that you also agreed to, I think you'll find it also said they could change what they liked in the ToS when they liked and your continued usage of the service was equivalent to signing it.

Robrr

join:2008-04-19
Toronto, ON
reply to elec999
That is true sbrook but yet they seem to generally fail to communicate with you the fact that they changed the ToS. I mean I would expect a copy of the updated ToS contract to be mailed to me when they change it.


sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
again, in the terms of service ... it's only got to be posted on their website which is our duty to be informed of!

I hate it ... but it's all there enough to make it a pain to go after them legally.
Forums » O Canada! » Canadian » RogersEUA round and round and round. one question... »
« [ Extreme] Port Throttling?  
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