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Forums » comments on review of Cavalier Telephone » Poor customer service
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No dial tone

@faa.gov

Poor customer service

We've lost our dial tone a number of times in the last month. Cavtel repair did not fix it despite repeated requests. Now our dial tone is out over 48 hours and they say the problem is with the line and they dispatched a verizon tech to fix it.
Re DSL cavtel advertises up to 10 MB download, we get only 1 MB. They said they don't have the higher speed equipment at the switching station we are connected to. This is dishonest advertising. I am thinking about switching back to Verizon, but they have a lot of gimmicks their marketing and pricing also.
permalink · 2008-01-11 11:17:03 · Print · Reply to this

semick

join:2002-05-12
Cleveland, OH
·RoadRunner Cable
·Cavalier Telephone

Re: Poor customer service

I agree - for all they advertise I only get about 2/3 of the services but since I am getting 3 mbps down and about 600 kbps up and my only alternative here is Time Warner (gag) and no U-verse or Fios what am I gonna do....Most of the time my internet works well and I don't think I'm sharing my connection with anyone locally...since I don't know of any other Cavtel customers in Euclid, Ohio!
permalink · 2008-01-11 15:53:53 · Reply to this
Forums » comments on review of Cavalier Telephone

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