CyberSultan
Premium
join:2006-07-20 | Level 3 Issue
This was an issue with their upstream provider, L3. I don't see how VT could do anything in this case except quickly escalate the issue to L3, which they did. Hopefully L3 gets their act together! |
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dcurrey
Premium
join:2004-06-29 | If this was a Level3 issue shouldn't more providers show outages? |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs: | Not necessarily. It could have been the connection between them that would not have effected other companies.
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FWD#: 223611 |
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TexasPlus
join:2004-06-16
Bedford, TX
 ·Millenicom
 ·ViaTalk
| reply to CyberSultan
However outbound was out also. The CEO said it was related but should have been routed around. Don't these folks ever do a review of their system, or is ViaTalk still just one big Beta test?
Another issue that made this outage seem even worse was the message anyone calling a ViaTalk number got. This was best expressed by: Javaguy216
"While I appreciate that it may have been a L3 problem, certainly there *has* to be a better way to handle it than, "The number you have reached has been disconnected." Let's be honest about that... most of the disconnected number messages I've ever encountered have left me with one thought, namely, "Wonder why they didn't pay their bill?"
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"The world is a book; those who do not travel read but a single page." -St. Augustine |
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Russell_
join:2006-04-06
| reply to CyberSultan
said by CyberSultan  :This was an issue with their upstream provider, L3. I don't see how VT could do anything in this case except quickly escalate the issue to L3, which they did. Hopefully L3 gets their act together! What's the basis for this claim? Not disbelieving you, but just wondering. Is there an official statement from ViaTalk to that effect?
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Russell |
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CyberSultan
Premium
join:2006-07-20
1 edit | Brendan indicated this was an issue with their primary incoming carrier in the following post:
»Re: CS Number Disconnected
Their primary carrier is L3. They use a couple smaller carriers as well, but L3 is the primary. If you're looking for something more specific from VT other than what he said in his post, perhaps a VT rep will provide that (I always find asking nicely helps).
In any case, as for the incoming calls, they were not even reaching the VT network from L3 (I asked nicely about this).  I did not inquire as to issues with some people's outgoing calls. Hope this info helps. |
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xsiddalx
join:2005-03-11
Chicago, IL
 ·AT&T Yahoo
| reply to CyberSultan
said by CyberSultan :This was an issue with their upstream provider, L3. I don't see how VT could do anything in this case except quickly escalate the issue to L3, which they did. Hopefully L3 gets their act together! VT could certainly have had a backup plan in place.
Depending on one provider? Isn't this the internet?
Hopefully VT gets it's act together! Selling service that you can't provide might be a long-term viability issue.
I hope L3's stock price makes sense some day! |
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koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs: | reply to CyberSultan
Blaming the supplier is exactly what SunRocket did. We pay VT to make sure that they hire reliable suppliers and have backups. Let's not apologize for VT and let them pass the buck. |
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CyberSultan
Premium
join:2006-07-20
2 edits | reply to xsiddalx
said by xsiddalx :said by CyberSultan :This was an issue with their upstream provider, L3. I don't see how VT could do anything in this case except quickly escalate the issue to L3, which they did. Hopefully L3 gets their act together! VT could certainly have had a backup plan in place. Depending on one provider? Isn't this the internet? I'm now curious as to what backup plan would you suggest they have? VT primarily gets their numbers from L3. It's not as easy as saying "L3 is currently experiencing issues, so let's move all those numbers over to carrier Y". L3 is a major player. VT would not be the only provider using them. |
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espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
·voip.ms
·Vitelity VOIP
·Callcentric
·VoiceStick
·ViaTalk
 ·Comcast
·Embarq
| reply to xsiddalx
said by xsiddalx :Depending on one provider? Isn't this the internet? Nope. It's the legacy public switched telephone network with SS7 gateways. |
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Russell_
join:2006-04-06
| reply to CyberSultan
said by CyberSultan :Brendan indicated this was an issue with their primary incoming carrier in the following post: » Re: CS Number DisconnectedTheir primary carrier is L3. They use a couple smaller carriers as well, but L3 is the primary. If you're looking for something more specific from VT other than what he said in his post, perhaps a VT rep will provide that (I always find asking nicely helps). In any case, as for the incoming calls, they were not even reaching the VT network from L3 (I asked nicely about this). I did not inquire as to issues with some people's outgoing calls. Hope this info helps. Yes, I saw that post. Nothing in there says the issue is at Level 3's end and not ViaTalk's end. Your first message in this thread "Hopefully L3 gets their act together!" gives one the impression that this was a Level 3 issue. Hence my question as to what was the basis for that statement. Unless, there's a clear official statement from ViaTalk attributing the outage to problems at then Level 3 end, there's no basis to lay the blame on Level 3. Also, VT claimed that all had been fixed several HOURS before I and many others had phone service restored.
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Russell |
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esc0
@swbell.net | reply to koam
I am glad I left VT when the influx of ex-SR users came over. From that day service started to go down. I have been happy with my new provider. |
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CyberSultan
Premium
join:2006-07-20
1 edit | reply to Russell_
As I don't post my PMs publicly, hopefully VT will give you the "official" answer you are looking for.  |
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Russell_
join:2006-04-06
| said by CyberSultan :As I don't post my PMs publicly, hopefully VT will give you the "official" answer you are looking for. I understand your not wanting to post PMs publicly. However, do note you've publicly said, "Hopefully L3 gets their act together!" thereby implying that L3 is responsible for this outage. Surely, if L3 was at fault, it would be in ViaTalk's best interest to state this and the very fact that they've not stated it leads me to believe that L3 is not the culprit here. Quite honestly VT's credibility is low (assuming your source is from VT) - VT claimed that all had been fixed hours before I and many others had phone service restored. I've always been impressed with your postings and helpfulness, sbradshaw (do note I do not use your first name publicly), but in this case your credibility is at stake.
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Russell |
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CyberSultan
Premium
join:2006-07-20
| VT did officially state in this forum that this was a problem caused by their primary upstream provider. That's what I'm telling you. I know that their primary upstream provider is L3, and I was also told that it was L3 in this case.
So, I guess it no longer pays for me to share what I learn as my credibility is now at stake.  |
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Russell_
join:2006-04-06
1 edit | said by CyberSultan :VT did officially state in this forum that this was a problem caused by their primary upstream provider. That's what I'm telling you. I know that their primary upstream provider is L3, and I was also told that it was L3 in this case. So, I guess it no longer pays for me to share what I learn as my credibility is now at stake. Apologies, sbradshaw, for questioning your credibility. I didn't mean to "go after" you.
I was going strictly by ViaTalk's statement, which is the only official one (afaik):
"We are currently experiencing an upstream network wide issue effecting inbound calling. Network administrators are aware of this issue and are working to restore service as quickly as possible. Thank you for your patience, and we apologize for any inconvenience this may cause you."
The first sentence can be interpreted in various ways (e.g. the piece of equipment /network which interfaces with an upstream provider has crapped out) and based on this official statement I couldn't see how one could conclude that it was L3's "fault" - hence my queries about the basis for your statements.
If the issue is indeed someone else's (please note I understand you genuinely believe so and your post reflects that) it's in VT's best interest to post (both in that very long DSLR thread and via the usual email mechanism) some kind of explanation in which the "blame" for the failure is clearly assigned. You appear to have a connection with certain people at VT - I'd encourage you to pass this feedback. In yesterday's case, the VT announcement that the issue was fixed was posted well before I (and many others) could receive incoming calls. Once again please pass feedback that such premature announcements do not enhance the credibility of their announcements.
Once again, apologies. You are indeed a genuinely helpful person on the VT forum and many of us have benefited from your expertise.
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Russell |
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sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Morristown, NJ
·Optimum Online
| reply to TexasPlus
said by TexasPlus :However outbound was out also. The CEO said it was related but should have been routed around. Don't these folks ever do a review of their system, or is ViaTalk still just one big Beta test? I tried them awhile ago. I wanted them to not suck since I do really like the features they offer over Vonage.
But after trying for a month or so I cancelled. They put their gateways on random half-ass providers that have connectivity that's not well-suited to voip. There doesn't really seem to be much tech/network talent there. It's also quite puzzling that they are owned by a hosting company yet choose to put all their servers outside of their own facilities.
Bizarre. |
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sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Morristown, NJ
·Optimum Online
| reply to CyberSultan
said by CyberSultan :I'm now curious as to what backup plan would you suggest they have? VT primarily gets their numbers from L3. It's not as easy as saying "L3 is currently experiencing issues, so let's move all those numbers over to carrier Y". L3 is a major player. VT would not be the only provider using them. So odd that the two folks I deal with for VoIP both use L3 yet they had no problems. |
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CyberSultan
Premium
join:2006-07-20 | reply to Russell_
Thanks! It's all good. |
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CyberSultan
Premium
join:2006-07-20 | reply to sporkme
It was probably just the connection then between L3 and VT. I don't know what that architecture looks like. |
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