Shaw Saturation & Problems in the Champlain Heights Area in Shaw http://www.dslreports.com/forum/r19785090 en Tue, 02 Dec 2008 01:31:56 EDT Tue, 02 Dec 2008 01:31:56 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,20123156 Manatrite : Just stop paying shaw. it's all about money!]]> http://www.dslreports.com/forum/remark,20123156 Thu, 06 Mar 2008 22:46:42 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,20089845 anon : If there is no competition then Shaw are obviously not going to spend money to upgrade their infrastructure in an area they hold a monopoly on.

Simple economics. And economics is all that matters.]]> http://www.dslreports.com/forum/remark,20089845 Sat, 01 Mar 2008 13:10:50 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,20088397 Kensei : Dang, that's too bad Blondee. I guess I won't be signing up for Shaw Digital Phone. How's the quality of that anyway? A Shaw customer service rep told me it uses the phone lines, so it wasn't VOIP, and uses Shaw's "private Internet" to keep the quality of service high. Those were her exact words... so is that true? I was thinking of going VOIP but not at the cost of internet quality dropping.]]> http://www.dslreports.com/forum/remark,20088397 Sat, 01 Mar 2008 05:15:01 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,20081664 Bandito : I have noticed more dropped connections online since having Shaw Digital phone installed. Yet, my line tests are fine. ]]> http://www.dslreports.com/forum/remark,20081664 Fri, 29 Feb 2008 00:03:41 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,20021765 rageness : Do you know when they will be fixing these issues and if new cables will be laid? It's awful here. They acknowledged the problem over the phone, but they don't give a time frame.

Thanks shawvet for some answers.]]> http://www.dslreports.com/forum/remark,20021765 Tue, 19 Feb 2008 01:37:38 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19857116 anon : its not about old or new lines. What noise is is electrical noise operating at the same frequency of the return path of the modem. Or noise floor. noise floor is the electrical noise gereated by amps in cascade (or series) anytime you "boost" the signal with an amp you generate electrical noise. this noise platform must not creep up past 117mhz or under. also someone in your area may be generating noise and it is backfeeding into the cable system.If that person is near a line extender (amp) and the noise they are generating hits the amp it will interfer with all the modems off that fibre node. Noise busting is very very difficult to find and must be happening at the time of diagnosing. Maybe ask a TSR2 what the signal to noise ratio is in your area next time u call in. Final comment on TSR2 and call center reps, the knowledgeable ones for the most part know how modems, computers, routers,gateways and networks operate. They are unskilled in the plant operation and construction of a fiber coax network. This is 2 years @ BCIT followed by a 4 year apprenticeship and then going to school for 6 weeks every January. Follow up courses are required every year. The service techs that are coming to your home generally have some certifications but are not journeymen like myself.]]> http://www.dslreports.com/forum/remark,19857116 Wed, 23 Jan 2008 00:33:15 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19857038 drummerboy12 : called many many times.. sent many e-mails.. technician came.. but nothing changed.. getting worse.. worse..
everyday around 12pm, speed is dropping to phone line speed and slower than phone line about 6pm to 1 am..
I also have Telus1.5Mbps line and Rogers internet using same computers. They are way way faster than my Nitro.


Im having th same problem and i live about 8 hours from vancouver in nelson. same thing, tech comes and does absolutely nothing. im starting to think its not just local but a problem in the whole network. its been like this for like a year or more. useless. ]]> http://www.dslreports.com/forum/remark,19857038 Wed, 23 Jan 2008 00:13:16 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19848069 anon : Wow, glad to see a thread about this. I live in the East Cambie area of Richmond and I also have noticed extreme slow downs but mine has only began in the last 30-45 days. My postal code is V6V 2S5 if that helps anyone. At first it was just my upload that suffered and suffered greatly. I went from a constant upload of 110 up to about 15/20 - it was quite astonishing. I called Shaw and they did the general trouble shooting i.e... make me connect directly to the modem (no wireless), restart the modem, speed test etc... Eventually the level 1 put me on hold and confirmed with someone that my area has become saturated and they can give me not time frame AT ALL for when it would be fixed. Then a cpl weeks later my download took a nose dive down to like 20/k up. I called again, then even offered a service call which I accepted only to have them CB and cancel it because it wouldn’t do any good. I noticed this month that they are offering 1 month free service on any of their subscription based services so I offered nitro. With download tests it’s pathetic but on torrents I have gotten 2MB down which I am happy with. It’s still very sporadic, at times my speeds are ok... (still bad) and sometimes very bad. Is anyone else in my area having these problems as well?]]> http://www.dslreports.com/forum/remark,19848069 Mon, 21 Jan 2008 19:09:05 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19843967 Kensei : CCNP, those methods of benchmarking network performance are certainly not the end all and be all of performance assessment. However, they are the only tools we have available to us, and it is without a doubt no coincidence that when these benchmarks are extremely poor that there are certainly problems with the network performance as well. Regardless of whether the benchmarks pinpoint the actual problem or not, they do show there is indeed something wrong some where.

If the people who are paid to deal with it do know about it then that's part of the problem. If you had actually read our posts carefully instead of just trolling your 2 cents worth you'd understand that these problems have persisted for a very long time. We haven't asked for this problem to be fixed "NOW" or even yesterday. They were asked to be fixed months (and for some people years!) ago. Please have something constructive to add to the discussion or go troll some where else.]]> http://www.dslreports.com/forum/remark,19843967 Mon, 21 Jan 2008 07:06:38 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19843957 Kensei : Yes call center reps are definitely not all created equally. Some are knowledgeable and some are not, some helpful, some not. We were just saying basically what you're saying, ie. some times we'll get a knowledgeable one that will give us more information, and other times we won't.

As for the noise issues you mentioned, yes I wouldn't doubt it at all if that was the case. The last tech that was at my house said the very same thing. He mentioned the wiring in this area is very old and susceptible to cracking and breaking. As well as there could be all kinds of factors that could contribute to poor performance due to noise.

How would we get Shaw to specifically get the line noise tested in this area? Should we just call and ask for it as per your suggestion, or is there a better method?

Thanks in advance Shawvet.]]> http://www.dslreports.com/forum/remark,19843957 Mon, 21 Jan 2008 06:59:28 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19843540 anon : I love how everyone is using ping times & traceroutes for their benchmarks. On any real network, ICMP packets are given THE LOWEST routing priority. If the network is busy, your ping/traceroute will pass to the next hop when the network feels like it - NO PRIORITY.

As for speeds; yes, they may be slow and you are frustrated fine; however, let the people who deal with that deal with it, I'm sure they already know. People do get paid to look at things like this. Larger problems just don't get fixed right now because YOU want it.]]> http://www.dslreports.com/forum/remark,19843540 Mon, 21 Jan 2008 01:55:43 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19843329 Bandito :
said by shawvet :

ok. point taken. aside from that, do you see what i was saying about call center reps? All your area sounds very suspet to the comments I made regarding noise issues. Peace.
Thanks for the info. When you mean call centre reps, do you also mean CSR2 as well? They're suppose to be more experiences.]]> http://www.dslreports.com/forum/remark,19843329 Mon, 21 Jan 2008 00:41:07 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19842885 anon : ok. point taken. aside from that, do you see what i was saying about call center reps? All your area sounds very suspet to the comments I made regarding noise issues. Peace.
]]> http://www.dslreports.com/forum/remark,19842885 Sun, 20 Jan 2008 23:05:08 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19837590 Kensei : Wow Shawvet, our posts were not directed at you at all. We are simply concerned (most rightfully so) clients of Shaw who wish to know when our service will be brought up to acceptable true highspeed standards of today.

"Pretentious computer nerd bullies" ... WTF!?

No one who has contributed to this thread has been disrespectful to you. Yet you seem to take everything we say that way.

Up until now you've been helpful and we thank you for that. This is going too far though. We're already upset as it is with our lack luster network performance. We certainly don't need to be called names. You ask us to change our tone? It is time you changed yours.]]> http://www.dslreports.com/forum/remark,19837590 Sun, 20 Jan 2008 00:47:25 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19836285 anon : these are call center employees....c'mon. if they knew plantwork dont ya think they would be out there working with me? they are giving you guys the best answers they know how. if they were that technical and went to school for 4 years dont you think they would kinda want to make more than a call center rep? its hard enough to find people to all answer the phone with the same greeting let alone having coax-fiber hybrid technical whizes at the other end of your freakin phone calls. One other thing, your area may have a high signal to noise ratio-or someone in your neighborhood is generating noise above the noise platform. You may want to have the line crew come out and do some noise busting. Actual packet loss is usually a sign of noise. (not the kind of noise you hear)
electrical noise or reverse telemetry noise. keep in mind i am trying to help. im not here to defend shaw. i dont care what the name says on the building, Telus,Shaw,Rogers, Bell-the work remains and I am trained and skilled to work for any of them. I choose shaw because its a great work environment ,they really do care about the customer. If you guys want to be just a couple of pretentious computer nerd bullies who want to use me as a punching bag then your shooting yourself in the foot. Out.]]> http://www.dslreports.com/forum/remark,19836285 Sat, 19 Jan 2008 20:23:54 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19834839 Bandito : That's quite common for Shaw. In my experience, they'll typically admit to a problem only after the fact they have a resolution/planned fix in progress. Until then...it's deny, deny, deny.]]> http://www.dslreports.com/forum/remark,19834839 Sat, 19 Jan 2008 15:34:28 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19832986 Kensei : That sucks Blondee :mad: :( Very sorry to hear that they just blew you off and denied everything. I guess some techs will admit the truth and others will deny it completely. ]]> http://www.dslreports.com/forum/remark,19832986 Sat, 19 Jan 2008 08:14:46 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19828280 Bandito : I called up Shaw and they checked with CSR2 and they said the card I am here is not saturated, nor is the area. I asked them to check and recheck and they gave me the same old,same old lines.]]> http://www.dslreports.com/forum/remark,19828280 Fri, 18 Jan 2008 14:39:48 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19825502 Kensei : Oh my goodness :o :mad: :(

That's exactly the type of packet loss I've been experiencing the past few weeks except on ALL hops within the Shaw network. Just horrid performance for so-called "highspeed". *sigh*

Well if Shawvet does confirm that this area is pretty much SNAFU until new fiber is laid down then that kind of performance will only get worse as time goes on and Shaw picks up more clients in this area. :( :mad:]]> http://www.dslreports.com/forum/remark,19825502 Fri, 18 Jan 2008 07:01:08 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19824991 Bandito : My speeds are fine so far...except for the 5% packet loss as in my line test.

I spoke too soon. I just ran another test:

»/linequality/nil/2336936]]> http://www.dslreports.com/forum/remark,19824991 Fri, 18 Jan 2008 01:31:39 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19824700 Kensei : This is your second time posting the exact same thing so I'm not sure if it was a mistake or re-iteration.

Are you saying that this area is completely saturated until new fiber is placed? In other words, until new fiber is laid down, the situation will never be resolved?]]> http://www.dslreports.com/forum/remark,19824700 Fri, 18 Jan 2008 00:10:02 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19823978 anon : just to clarify-new fiber needs to be placed in order to add new nodes. the current system is segmented as far as it can go. no one shares a backbone, one fiber cable is placed, in that one cable is hundereds of fibers, each company claims a certain number of fibers in that cable. I dont think switching will help either, all ISPs back up at some point, ours just is in a obvious place. ]]> http://www.dslreports.com/forum/remark,19823978 Thu, 17 Jan 2008 22:10:06 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19814091 Bandito :
said by Kensei See Profile :

said by Bandito See Profile :

Speeds are fine, a little on the low side
Try running tests to different servers during peak hours (like between 7PM and 9PM) and see what your connection and speeds are like. You might be one of the few fortunate ones that might not suffer from a completely intolerable connection like many in this area, or you just might not notice it depending on what you do with your connection.
I'll start monitoring it...I have noticed jerkiness in browsing but that's nothing unusual in this area. I do notice speed anomalies rather easily and quickly. Myself and a few others were the ones who actually started the Champlain Heights problem thread several years ago. ;-)]]> http://www.dslreports.com/forum/remark,19814091 Wed, 16 Jan 2008 15:22:17 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19811563 Kensei :
said by Bandito See Profile :

Speeds are fine, a little on the low side
Try running tests to different servers during peak hours (like between 7PM and 9PM) and see what your connection and speeds are like. You might be one of the few fortunate ones that might not suffer from a completely intolerable connection like many in this area, or you just might not notice it depending on what you do with your connection.]]> http://www.dslreports.com/forum/remark,19811563 Wed, 16 Jan 2008 08:28:06 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19811526 Kensei :
said by Bandito See Profile :

said by Kensei See Profile :

Even though Shaw has already admitted to there being a problem in this area.
They have?? That's news to me.
They haven't made a public statement in that regard (as far as I know anyway). What I meant was, they have admitted to this fact over the phone to many customers in this area.]]> http://www.dslreports.com/forum/remark,19811526 Wed, 16 Jan 2008 08:20:55 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19811508 Kensei :
said by jeremychun See Profile :

called many many times.. sent many e-mails.. technician came.. but nothing changed.. getting worse.. worse..
everyday around 12pm, speed is dropping to phone line speed and slower than phone line about 6pm to 1 am..
I also have Telus1.5Mbps line and Rogers internet using same computers. They are way way faster than my Nitro.
Wow that really is exactly what the poor quality of my connection is like! Exact same time frame too... no surprise though I guess considering we live in the same area.

So considering you also have Telus and Rogers connections in your house, those companies must not be experiencing saturation in the area since Shaw is taking most of the customers. You don't experience any problems at all, or slow downs during peak periods, with those other services? Could you please compare their services and connection quality in more detail? I would strongly consider switching to one of them if they are truly better. All I want is what I'm paying for, a quick, smooth, and responsive connection.

Out of curiosity, why have you kept your Shaw connection for such a long time if it's proved to be so bad in comparison to two other services that work well?]]> http://www.dslreports.com/forum/remark,19811508 Wed, 16 Jan 2008 08:15:27 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19810781 Bandito : I just finished doing the line test and the worst was a 5% loss at the ping loss check: min 100ms max 110 avg 102. That was from the west coast.

»/linequality/nil/2335922

Speeds are fine, a little on the low side:

]]> http://www.dslreports.com/forum/remark,19810781 Wed, 16 Jan 2008 01:20:15 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19810682 Bandito :
said by Kensei See Profile :

Even though Shaw has already admitted to there being a problem in this area.
They have?? That's news to me.

FWIW, my internet browsing has never been smooth with Shaw as long as I lived in the Champlain Heights area. Ihave to to give a thumbs up to Telus in that regard.]]> http://www.dslreports.com/forum/remark,19810682 Wed, 16 Jan 2008 00:58:11 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19809297 jeremychun : same area.. exact same problems.. for more than a year..almost two years..

»Re: Champlain Heights/ Vancouver Area Speeds have Decreased

called many many times.. sent many e-mails.. technician came.. but nothing changed.. getting worse.. worse..
everyday around 12pm, speed is dropping to phone line speed and slower than phone line about 6pm to 1 am..
I also have Telus1.5Mbps line and Rogers internet using same computers. They are way way faster than my Nitro.]]> http://www.dslreports.com/forum/remark,19809297 Tue, 15 Jan 2008 21:07:41 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19809030 anon : just to clarify-new fiber needs to be placed in order to add new nodes. the current system is segmented as far as it can go. no one shares a backbone, one fiber cable is placed, in that one cable is hundereds of fibers, each company claims a certain number of fibers in that cable. I dont think switching will help either, all ISPs back up at some point, ours just is in a obvious place. ]]> http://www.dslreports.com/forum/remark,19809030 Tue, 15 Jan 2008 20:29:12 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19803791 Kensei : Hmmm... Well we know this area is indeed in dire need of segmentation. But just to clarify, are you saying that this is one of the areas that also does not have "new fiber", or is that something you're still looking into?

Also, if Telus, Shaw, and Bell all share the same fiber backbones, then all other factors being considered, it would explain why the Internet performance of all 3 companies varies depending on which area of the city you happen to live in.

Further, if there is no new fiber laid out in this area, switching to Telus may not necessarily yield noticeably better results unless they don't have a saturation problem. Which they probably don't if so many clients here are actually using Shaw to the extent that there would be such a large saturation/segmentation problem. Hmmm... if Shaw doesn't properly segment this area then switching to Telus might be worth a shot.

Thanks for the background information. Please keep us us further informed with anything you find out. Being left in the dark as a consumer really stinks especially when you're left holding the bag on a product/service that isn't working very well.]]> http://www.dslreports.com/forum/remark,19803791 Tue, 15 Jan 2008 06:23:43 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19802947 anon : according to my preliminary sources, there are several areas in the lower mainland which need segmentation moreover new fiber must be placed. A bit of background. Telus and Hydro own most underground ducts in the city. Hydro owns all the poles for aerial. Telus and Shaw lease pole space from Hydro. In all areas up untill 2005 Telus owns and maintains and places all fiber in all ducts and manholes.(untill 2005 now Shaw owns and maintains a thrid conduit. Telus in turn leases this space to Shaw, Bell, etc. in several areas we are waiting for Telus to place fiber. Once this fiber is laid it will benifit all companies involved eg. Telus, Bell Shaw, etc.) in areas Shaw owns the duct the necessary fiber is complete. these areas are few as ownership is very recent. will inform when more info gathered. ]]> http://www.dslreports.com/forum/remark,19802947 Mon, 14 Jan 2008 23:52:32 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19801613 anon : I will find out for u]]> http://www.dslreports.com/forum/remark,19801613 Mon, 14 Jan 2008 20:27:45 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19800374 anon : NOOOOOOO how bout you change YOUR tone. so there.]]> http://www.dslreports.com/forum/remark,19800374 Mon, 14 Jan 2008 17:47:59 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19798164 pfak :
said by shawvet :

i will find out. please change your tone.
How about you change your tone?]]> http://www.dslreports.com/forum/remark,19798164 Mon, 14 Jan 2008 12:47:46 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19796555 Kensei : Even though Shaw has already admitted to there being a problem in this area, whether it be client saturation, network hardware failure, or some combination of such, if you could indeed get some inside information on the matter it would be great. Further, if you could find out when and how Shaw plans to fix the problem(s) in this area it would certainly be greatly appreciated as it is obvious there are many clients here on DSLReports alone who live in this area who have been experiencing such issues for a very long time. As Pfak has mentioned, a search of the forums does indeed show that I am definitely not alone in this situation.]]> http://www.dslreports.com/forum/remark,19796555 Mon, 14 Jan 2008 06:40:21 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19796539 Kensei : You can check your download speeds on the "tools" link here at DSLReports.com, the link is up top on each page on their menu bar. To really get a good idea of your connection quality, try the tests at all times of the day/night as well as different days of the week. Of course the problem isn't when things are working "okay" but rather when they are not, which for this area has unfortunately been more often than not lately.

To be honest, I'm not big into downloading, in fact, I hardly download much of anything. However I do very much rely on a smooth, quick, and responsive connection for streaming and real-time applications. So download speeds alone don't necessarily dictate a "good" connection from a poor one. Although, they do often go hand in hand but not always. Unfortunately, the problems I have had over the past couple of months have been greatly affecting my connection in every possible negative way.

I forgot to mention that a really good way to test your connection is by running trace routes. However this requires a little more know-how to understand what you're looking at as well as the results. It's not that difficult though so if you really suspect you have similar problems as I do then I don't mind explaining it to you. Forgive me if you already know all this stuff.]]> http://www.dslreports.com/forum/remark,19796539 Mon, 14 Jan 2008 06:30:15 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19795408 anon : i will find out. please change your tone.]]> http://www.dslreports.com/forum/remark,19795408 Sun, 13 Jan 2008 23:00:20 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19795399 anon : I have moved out of the lower mainland area but continue working for shaw. i will inquire on your area for you.]]> http://www.dslreports.com/forum/remark,19795399 Sun, 13 Jan 2008 22:59:18 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19794599 Bandito : Ok, my speeds are ok. I'll be the first to bitch about them but I have not been looking at my ping times. I am in the Champlain Heights area. Can you give me some links/references so I can check my speeds?]]> http://www.dslreports.com/forum/remark,19794599 Sun, 13 Jan 2008 20:44:24 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19792539 pfak :
said by shawguy :

where are you doing speed tests that show dial up quality? secondly this is a discussion, dont get so wound up. i have never spoken to you before and needed to find a starting point. also not all techs are created equally. clearly they did not resolve your issue for you, and i regret that. if you would like me to help you i can. i have worked for Rogers/Shaw for 14 years and have held a variety of titles. if you would like me to help you i would very much like you to change your tone. i understand you are frusterated but you have had a chance to vent now lets move forward. if you dont want to then you do have other options. Peace?
If you work for Shaw, why aren't you posting from their company IP range?

More on topic: Champlain Heights slow speeds is an ongoing complaint on DSLR, if you had bothered to search the forum archives (»/nsearch?board···hamplain) for the past couple years.

I think Shaw really needs to address the issue, either by segmenting the node or kicking abusers off. Why hasn't this been done?]]> http://www.dslreports.com/forum/remark,19792539 Sun, 13 Jan 2008 14:18:05 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19791081 Kensei : Alright, moving forward then...

Do you currently work for Shaw, and are in a position to get this area properly segmented to bring the network performance to the smooth, fast, and responsive, state it should be in? If so, that would certainly be greatly appreciated by myself and everyone in the area.]]> http://www.dslreports.com/forum/remark,19791081 Sun, 13 Jan 2008 07:10:39 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19790714 anon : where are you doing speed tests that show dial up quality? secondly this is a discussion, dont get so wound up. i have never spoken to you before and needed to find a starting point. also not all techs are created equally. clearly they did not resolve your issue for you, and i regret that. if you would like me to help you i can. i have worked for Rogers/Shaw for 14 years and have held a variety of titles. if you would like me to help you i would very much like you to change your tone. i understand you are frusterated but you have had a chance to vent now lets move forward. if you dont want to then you do have other options. Peace?]]> http://www.dslreports.com/forum/remark,19790714 Sun, 13 Jan 2008 02:19:51 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19785986 Kensei :



This test taken at roughly 4:30AM. The results speak for themselves... horrid. I used to get 3.5-4.7Mbps down and almost 0.8-1Mbps up at any given time during the day, including peak hours.]]> http://www.dslreports.com/forum/remark,19785986 Sat, 12 Jan 2008 07:29:01 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19785958 Kensei : LOL This problem has been going on for over half a year! Don't you think everyone in this area has been there and done that? Service call, done. Techs have come out and even replaced the modem to eliminate it as a possible cause. Do I have a router? LOL OMG you sound just like a Shaw Tier 1 tech rep. Yes I have a router, but connecting directly to the modem on 2 different computers AND a laptop all yield the same results: garbage internet performance. This is far beyond the first step. The problem is NOT on my end and it's been proven. Shaw has copies of all my trace routes yet nothing has been done yet. Peak usage may effect all ISPs but not to the degree where the performance goes below DIAL-UP quality. The severe amount of packet loss and high latencies in this area are not acceptable by any minimum standard in this day and age. If segmenting a fiber node is that easy then I expect this to be resolved shortly.

As an example of how poor the performance is here, it's 4AM in the morning so usage should be at it's lowest. Yet I still get pings that are spiking to 200ms on the first 3 hops within the shaw network here and averaging over 50ms. That is absolutely ridiculous. Those latencies used to be 5-15ms with no packet loss at all times of the day/night, even during peak hours! Only the download speeds would be affected during peak usage. Anyone who knows what they're talking about would not consider this situation as acceptable, but rather, quite far from it.]]> http://www.dslreports.com/forum/remark,19785958 Sat, 12 Jan 2008 07:07:25 EDT Re: Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19785255 anon : You should at least start with a service call. Have a service tech come out to your home and have a look. That is the first step. If your area does reqire segmentation then it should be competed shortly. Segmenting a fiber node in 2008 is different and easier than 5 years ago. Also do you have a router? Maybe try a friends laptop. Lastley, peak internet usage affects all ISPs, just at differnt locations. ]]> http://www.dslreports.com/forum/remark,19785255 Sat, 12 Jan 2008 00:36:20 EDT Shaw Saturation & Problems in the Champlain Heights Area http://www.dslreports.com/forum/remark,19785090 Kensei : For the past year or so the network performance in the Vancouver Champlain Heights area has been steadily going down hill. The last few months have been extremely bad to the point now where during peak hours the internet quality has been so horrendous that it is SLOWER than dial-up from over 10 years ago! I've been getting over 20% packet loss and latencies of over 3000ms from the very first outside my building hop alone! Trace route polling during peak hours indicate massive packet loss and insanely high latencies from every hop within the shaw network. Even outside of peak hours the performance isn't the greatest but at least somewhat tolerable. During peak it is impossible do anything other than surf static information sites (email, news websites, etc), but certainly not usable for file transfers, data streaming, real-time applications, etc.

What trace route polling also shows, but can't be seen with a snap shot capture, is the horrid packet flow. The packet flow should be so quick and smooth that you can't really follow the number of data packets being sent with the naked eye because the number should be going up too quickly. However, the packet flow is so incredibly slow and inconsistent that I can almost go grab a coffee between one data packet being sent to the next! Yes, it is THAT bad.

I just got off the phone with a shaw tech and he confirmed we have a very bad usage saturation problem in this area. Please, if you live in this area, call in and report this problem so they will raise the priority and properly segment the network in the area to relieve the saturation! This has been going on for far too long. Also, as someone stated in another thread, please call for a refund because this is certainly NOT "high speed".

If you live in this area and don't have high speed internet, please think twice before choosing Shaw until they fix the problem. I for one am strongly considering switching to Telus because of this. I don't have Shaw cable TV so they will lose my business completely once they lose me as a customer. As an IT professional, word gets around very quickly so if Shaw doesn't do anything to keep their customers happy they are going to very quickly lose the business they gained from all their new customers to saturate the area in the first place.

One Extremely Unhappy Customer Representing... Thousands?
Please voice your complaints to Shaw and let's get something done.

Sincerely,
Kensei]]> http://www.dslreports.com/forum/remark,19785090 Fri, 11 Jan 2008 23:51:14 EDT