moocowh
@cablerocket.net
| Jetbroadband? More liek JetJoke
I live in Forest, which is about 10 miles outside of the city of Lynchburg.
Jetbroadband is the ONLY available High-Speed provider in our area. We cannot receive Verizon DSL and there are NO other high-speed providers in the area.
During the day, I experience download speeds that sometimes dip to 48 kbps. I'd sometimes rather have dialup.
It wouldn't bother me that Jetbroadband offers such crappy service if there were an alternative, but there isn't. We are stuck paying high prices for crap service that barely works.
If you call their technical support line, you get some joker in Vancouver, Canada that tells you they are aware of the issue and are working to fix it. I can't tell you the amount of times I've spoken with someone from technical support who's given me this crock of bull.
Our neighbor 3 houses up the street has DSL, but it is no longer available because everyone who COULD switch to DSL has switched and it makes me so angry.
I just e-mailed COX asking them to PLEASE offer Lynchburg and the Surrounding area's their service.
I just don't understand. They know the volume of users they service, and they are obviously making hella money, yet they don't upgrade their equipment and make trying to surf the internet during "peak hours" impossible.
In terms of their customer service, Jetbroadband is AWFUL.
Ugh.. just so fed up and wanting an alternative SO badly. |
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dedgewood
join:2008-01-13
| i feel your pain. the JB connection in Radford has been unusable for 48 hrs. probably related issues. it's been terrible ever since JB took over from suddenlink who took over from charter who....
your connection may actually be faster than what you report (what a bandwidth speed tester is telling you); the problem is packet loss. data comes to and from your computer as small data "packets". JB's serious internet connectivity problems are causing a large percentage of these packets to be lost which causes various connection issue problems. small files may come in ok, but the larger the files, the more packets are lost and unable to be found so you get connection timeouts... major issues.
keep your fingers crossed that things will be better but refuse to pay for what you're not receiving. this level of service, for so long, is ridiculous. i've put up with it for months but no longer.... good luck. |
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MoocowH
@cablerocket.net
| reply to moocowh
Yeah I'm aware of what packet loss is... I've even told the technical support folks about the massive amount of packet loss, but they could care less.
There has been packet loss with our connection since the DAY we got it, and every time we call them we get "well I seem to be seeing some packet loss on your end, I'll forward the problem to a technician in your local area"
Bulll crappp |
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