Russell_
join:2006-04-06
| reply to CyberSultan
Re: Level 3 Issue
said by CyberSultan  :Brendan indicated this was an issue with their primary incoming carrier in the following post: » Re: CS Number DisconnectedTheir primary carrier is L3. They use a couple smaller carriers as well, but L3 is the primary. If you're looking for something more specific from VT other than what he said in his post, perhaps a VT rep will provide that (I always find asking nicely helps). In any case, as for the incoming calls, they were not even reaching the VT network from L3 (I asked nicely about this).  I did not inquire as to issues with some people's outgoing calls. Hope this info helps. Yes, I saw that post. Nothing in there says the issue is at Level 3's end and not ViaTalk's end. Your first message in this thread "Hopefully L3 gets their act together!" gives one the impression that this was a Level 3 issue. Hence my question as to what was the basis for that statement. Unless, there's a clear official statement from ViaTalk attributing the outage to problems at then Level 3 end, there's no basis to lay the blame on Level 3. Also, VT claimed that all had been fixed several HOURS before I and many others had phone service restored.
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Russell |
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CyberSultan
Premium
join:2006-07-20
1 edit | As I don't post my PMs publicly, hopefully VT will give you the "official" answer you are looking for.  |
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Russell_
join:2006-04-06
| said by CyberSultan :As I don't post my PMs publicly, hopefully VT will give you the "official" answer you are looking for. I understand your not wanting to post PMs publicly. However, do note you've publicly said, "Hopefully L3 gets their act together!" thereby implying that L3 is responsible for this outage. Surely, if L3 was at fault, it would be in ViaTalk's best interest to state this and the very fact that they've not stated it leads me to believe that L3 is not the culprit here. Quite honestly VT's credibility is low (assuming your source is from VT) - VT claimed that all had been fixed hours before I and many others had phone service restored. I've always been impressed with your postings and helpfulness, sbradshaw (do note I do not use your first name publicly), but in this case your credibility is at stake.
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Russell |
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CyberSultan
Premium
join:2006-07-20
| VT did officially state in this forum that this was a problem caused by their primary upstream provider. That's what I'm telling you. I know that their primary upstream provider is L3, and I was also told that it was L3 in this case.
So, I guess it no longer pays for me to share what I learn as my credibility is now at stake.  |
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Russell_
join:2006-04-06
1 edit | said by CyberSultan :VT did officially state in this forum that this was a problem caused by their primary upstream provider. That's what I'm telling you. I know that their primary upstream provider is L3, and I was also told that it was L3 in this case. So, I guess it no longer pays for me to share what I learn as my credibility is now at stake. Apologies, sbradshaw, for questioning your credibility. I didn't mean to "go after" you.
I was going strictly by ViaTalk's statement, which is the only official one (afaik):
"We are currently experiencing an upstream network wide issue effecting inbound calling. Network administrators are aware of this issue and are working to restore service as quickly as possible. Thank you for your patience, and we apologize for any inconvenience this may cause you."
The first sentence can be interpreted in various ways (e.g. the piece of equipment /network which interfaces with an upstream provider has crapped out) and based on this official statement I couldn't see how one could conclude that it was L3's "fault" - hence my queries about the basis for your statements.
If the issue is indeed someone else's (please note I understand you genuinely believe so and your post reflects that) it's in VT's best interest to post (both in that very long DSLR thread and via the usual email mechanism) some kind of explanation in which the "blame" for the failure is clearly assigned. You appear to have a connection with certain people at VT - I'd encourage you to pass this feedback. In yesterday's case, the VT announcement that the issue was fixed was posted well before I (and many others) could receive incoming calls. Once again please pass feedback that such premature announcements do not enhance the credibility of their announcements.
Once again, apologies. You are indeed a genuinely helpful person on the VT forum and many of us have benefited from your expertise.
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Russell |
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CyberSultan
Premium
join:2006-07-20 | Thanks! It's all good. |
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