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Ottawa_Art
join:2008-01-12
| To choose or not to choose -- Acanac
I agree with Almost when he says “or even better... nothing.” in his post.
Respectfully, Paul and Sadro your focus should remain on the running of Acanac’s business to help it grow and not engage in a rant on a Blog.
I am certain you believe you have done everything within your power to assist jackr. You need to remember “you can only please some of the people some of the time, and not all the people, all the time. But, also remember; it is still your responsibility to continue to go the extra mile. Always!
At the same time, jackr has every right to voice dissatisfaction, with regard to the lack of “customer service” he “is” or “is not” receiving. I read through Acanac’s end user agreement and believe the company has provided an out for unsatisfied customers.
But, from what I read, I get the impression jackr must be a satisfied customer, since he has not opted to cancel the service and get a full refund.
Additionally, to be able to receive High Speed DSL at $18.95! This is a bargain!
No, I am not a customer. Yet! Like Almost I am kicking tires.
Currently, I am using Sympatico Lite, paying $27.72 per month. Your probably thinking, “are you crazy or what!” or maybe he is a “sucker for punishment”. Or even better, “maybe he likes giving away money”.
Actually, I began a download last night at 11:30PM; the download status right now is 98% complete 10:00 AM. And I thought time to get a new ISP. Good thing i went to bed in between.
Prior to Lite I was using Bell Hi Speed, but got tired of the price and the poor Customer Service. You just can win! So I switched several months ago. It is not the first time I checked around. And please understand I am not dissing Bell.
In the end, I thank Acanac and jackr. ; Acanac for becoming an ISP 4 years ago, for taking on the big guys and holding them accountable and to jackr for taking on Acanac. In the end, we all win.
Paul and Sadro, you should learn to pick your battles. And jackr if your not completely satisfied you should cut your losses, take the refund, take the 6 months free Sympatico service and move on.
Oh, the download is done. Thanks guys, for the interesting read. | |
jackr
join:2004-03-10
Barrie, ON
 ·3 Web
·Rogers Hi-Speed
 ·Acanac
1 edit | Finally, someone got it. (Ottawa_Art). Thanks. No, I'm not a satisfied customer but if I take the offer of a refund, I guess I'll be like 99% of the population that doesn't stand up to anyone when pushed. I really hate being pushed. And, I probably wouldn't be able to post an honest opinion of Acanac without skating into the defamation area if I wasn't a customer. Maybe I'm wrong, who knows.
For my part, I think I've reached the limit of arguing with Paul and his employees.. My facts are pretty much known, and my opinion is not going to change anytime soon.
I read a link from the Better Business Bureau that basically stated that Acanac has an unsatisfactory record and they were not a member. I'll let the link stand on it's own merit. »www.bbbmwo.ca/commonreport.html?bid=1133979
Again, I'll let the people who read my opinion decide how they want to spend their money. "You vote with your wallet" was someones quip.
Oh and thank you ALMOST. I worked for a company that made the billing software for most of the ISPs world wide. As a manager, if I had treated people like I've been treated, I probably would have been terminated the same day with just cause. Just...wow. | |
romanito
join:2008-04-25
Burlington, ON
1 edit | reply to jackr
Re: To choose or not to choose -- Acanac
jackr, what is your goal by "standing up against Acanac"?
I am actually getting suspicion that you are an Acanac employee because YOU are making them LOOK GOOD! | |
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