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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
edit:
January 13th, @08:42AM
| reply to fiestaware
Re: My experience with Acanac so far: Not so good.
Dear Fiestaware,
First I would like to thank you for your interest in our service. I would like to respond to a few of your comments.
1. The speeds being half of what they are at bell doesn't make any sense whatsoever unless you are doing some trace route from a different location and bell has faster to that one specific area. Try www.acanac.ca/speedtest and let me know the results compared to bell. I would be very surprised if that were the case.
2. I would check your settings because there is no reason why you can't login again. Once you login once you should be able to login again. Nobody has complained about this so I am going to say that this is likely a modem error or configuration error and not a server issue.
3. It is the weekend and although we work on the weekends these free logins are not handeled by the regular staff. These are managed by myself and Paul and currently paul is away on vacation. I am trying to keep up with all requests ( PM, Private Messages, Email, etc ) and it is not easy due to the volumes that we do. I work 7 days per week right now and I will do my best to get every response out as soon as possible. You should expect faster responses via support because there are a lot more people working on those areas.
I am sorry that you are dissapointed however I do feel you have not given us a chance yet. Please be patient and I will process and check your free account status and how it is working. I do strongly feel however that your issue is related to your modem on your side.
Finally the tickets you are sending related to free accounts get forwarded to myself and paul as well so they will not be answered any quicker then PMs and posts.
I promisse that I will try and catch up today ( SUNDAY ) and get everyone's questions answered.
Sandro H.
»www.acanac.ca | |
fiestaware
join:2008-01-07
 ·Bell Sympatico
·Acanac Inc.
| Indeed, I do know how to conduct a proper speed test, and the results surprised me too. That's why I was attempting to run them for a second and third time. However, one test satisfies most people - and one test proved half speeds. Sadly, I didn't save the results.
My settings have remained constant throughout this process. Naturally I checked them anyway. That isn't to say that there's no error on my end - it's just that nothing changed from one minute to the next that would prevent me from simply logging back in.
I appreciate your response. I understand that you are pressed for time, but I would've preferred we address this topic via PM. Instead, you abruptly referred me to that rather janky, poorly-worded, unhelpful FAQ. Things operate differently in the public forum, I suppose.
We'll see how this minor issue pans out, but I have no choice to consider the whole thing predictive.
PS - I have only sent one ticket related to the free account. | |
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