v35_pilot
Whoops, there goes another AMU
Premium
join:2005-12-12
Fayetteville, NY
 ·ViaTalk
 ·Verizon FIOS
 ·Sprint Mobile Broa..
| Phone company first, all else second
I have had a few technical questions early on and my experience with the FiOS technical group has been excellent. Additionally, they are based in the US so kudos to Verizon for keeping the support in this country.
However, I had a billing problem once and I strongly agree with your assessment. It seems that with regards to billing, Verizon is still a POTS phone company first and any customer who does not have phone service with them is treated as a second-class customer.
Note: If you are a FiOS customer and have since canceled your POTS phone service with Verizon, be sure you have a valid email address on file with your FiOS account. That is the ONLY way Verizon will contact you if there is a billing problem with your account. Trust me - I learned a very hard lesson by not doing so. |
