number_one
join:2001-11-30
Midlothian, VA
 ·Verizon FIOS
| reply to madrhino
Re: It will get worse
Well, I'll hold out on judging FIOS technical support until I have to deal with it, and I'm hopeful that they are much better than my other experiences with Verizon.
One reason I'm a little worried is that I had a nightmare of an experience dealing with technical support for Verizon DSL with a BUSINESS ACCOUNT! One of my clients wanted to upgrade their speed to the speed for which they were paying (Verizon mistakenly put them on the slowest package). Instead of getting upgraded, my client had their service cancelled and immediately cut off, and it took 8 business days (and literally 20 hours on the phone) to get Verizon to reinstate the account. Not a single support agent was at all helpful along the way; they all acted as if their hands were tied by some "automated system". And these were TECHNICAL support agents, not sales people. I don't know why Verizon DSL even bothers having human support agents if that is the way they are going to act...
Oh well, I'll stop ranting now... |
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madrhino
join:2004-07-03
·Verizon FIOS
| said by number_one  :Oh well, I'll stop ranting now... I've told myself that a few times. It gets frustrating though when the same things keep happening over and over with no possible resolution.
In my case I've decided to just stay one bill behind and not worry about it.One day something will go wrong and I'll make a service call.If that doesn't work I'll just say "C'Ya".
I've been keeping extensive records of their unbelievable track record and am confidant that any legal action they bring against me regarding the one month I'm behind can be won by them simply not being able to produce accurate records.
And if they can produce them in court I can prove they were negligent in not honoring my repeated, fully documented requests for the same information.
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Get Verizon FIOS,The Anti-DIOS |
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Thespis
I'm not an actor, but I play one on TV.
Premium
join:2004-08-03
Keller, TX | I've had to call tech support only once, when my Actiontec died. The tech diagnosed the problem quickly and send out a new router, free of charge. |
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