said by texans20:Is this really newsworthy? Unless demand for the new tier is such a very small drop in the bucket, these repeat customer service calls end up costing money. I worked for a major telecommunications company, and at the end of the day it cost us $4.25 on average per call we received in our call centers. We were fairly efficient so I couldn't imagine Verizon's cost being anything less than $3.75. So, every time you call it costs them around $4.00. Anytime there is a problem that causes multiple calls it's costly and not wanted by either the business nor the customer.
This just sounds like another day in any big company, with the left arm not really knowing what the right arm is doing. Nothing special.
They'll get it fixed, no big deal.
Exactly. People here always want to think it's a conspiracy because they have zero clue about how corporations work. Some group in Verizon is responsible for marketing and selling this plan. Once they see no money is coming in and have to explain to their boss why, they'll have it corrected.
