lacerte
join:2007-12-05
Windsor, ON
| reply to decoppel
Primus Windsor, 2.8Mbps day, 76kbps at night for 1+ month n
I've seen speeds drop nightly to 72-113kbps with my Primus bundle (HighSpeed DSL, Local + long-dist) for over 1.5 months now. Very annoying. I've called 5 times on this. After #4 call they sent very good technician to my home (He works for AT&T in Michigan, but is on contract for Primus in Windsor Ontario). Tested home lines (which I replaced) and tested speeds from the local 'connection site' and got no problems. We saw 3.9 - 4.8 Mbps while he was onsite at 4pm. Two hours later I saw 78 kbps top download speeds. Technicain explained that Primus has oversubscribed "Bundle Folks" and needs to add equipment. He also mentioned an "equipment upgrade" for my connection site was "in process" for completion by Jan 31.
I called Primus Cust Support, do demand a refund, but they said computers were down and they could not open my account info (call back Monday). I called Primus Tech Support (which I've always found helpful) and they put me through to a 'supervisor' who looked up my account info and my five previous complaints and issued a $50 refund, and promised that an upgrade would be complete by "the end of January". I feel like a fool for remaining a Primus customer, but I'm on vacation for next two weeks, so when I return in Feb, if this is still an issue I'm cancelling this bogus service. |
