fiestaware
join:2008-01-07
 ·Bell Sympatico
·Acanac
| reply to Acanac Inc
Re: My experience with Acanac so far: Not so good.
Way to gloss.
I've said everything I need to say about the technical issues. You guys have behaved lackadaisically at best on that subject.
I guess you find the sort of (prospective) customer service quality mentioned above to be acceptable? Your techs get to treat people like jerks - no problem?
I've already chosen another company. Their servers responded to my modem without a problem, their speeds are as promised, and their representatives didn't talk shit to me when I called.
That's not a crazy progressive business model, you know? |
|
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| reply to fiestaware
Hello,
First let me point out nobody seems to be having this issue. It is not normal unless your username and password is incorrect. I believe i have requested to have it PM'd to me a few days ago. Has this been done? Sorry but I can't find it so if you did PM me again with it and I will check it.
Furthermore " I was getting a busy signal sometimes; " . NOt sure what modem does this but i would strongly check a dsl modem that gives you a busy signal.
Our network isn't busy or congested in any way. Simply your username and password do not work. Our staff can't help because they do not have the tools. These free accounts are not normal in their setup thus they can't even see them on their system. For free logins you must go through myself and paul.
Waiting for your reply.
Sandro H.
»www.acanac.ca |
|
