Re: Kicking AT&T - how to get your line repaird? in Sonic.net http://www.dslreports.com/forum/r19812907 en Sat, 30 Aug 2008 01:14:33 EDT Sat, 30 Aug 2008 01:14:33 EDT Re: Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19875270 JohnInSJ :
said by wa2ibm See Profile :

Hopefully you've had the wire cable guys from AT&T out and they've fixed your line by now.
Yep, yay! Finally.

Two visits from the wire guys (seems like none of the various parts of AT&T believe each other - everyone verifies it's *not* the 12' of wire between the pole and the house on their first visit) and things are back to normal. Even with the wind and rain, so it appears to be really really fixed.

Oh, I was having nightmares. ]]> http://www.dslreports.com/forum/remark,19875270 Fri, 25 Jan 2008 19:38:14 EDT Re: Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19872935 wa2ibm : Hopefully you've had the wire cable guys from AT&T out and they've fixed your line by now. I had a similar problem here in San Jose. The initial repair guy came out to the house within a couple hours of my trouble report, only to determine that the problem was in their cabling and he had to turn it over to the cable department. Because of the backlog from the recent storms, it took them an additional 5 days to get out to fix the line.

The guy spent a couple of hours fixing the line and even removed a bridge tap along the way between me and the RT.]]> http://www.dslreports.com/forum/remark,19872935 Fri, 25 Jan 2008 13:37:38 EDT Re: Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19815739 JohnInSJ : Yeah... my wife suggested that as well :D I may have to if they can't find it, but I'm gonna need some extra hose :D]]> http://www.dslreports.com/forum/remark,19815739 Wed, 16 Jan 2008 19:37:06 EDT Re: Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19815160 nccycle : I you thought about watering down the phone lines from your house to the RT so the wire repair are sure to find a problem :)]]> http://www.dslreports.com/forum/remark,19815160 Wed, 16 Jan 2008 18:00:38 EDT Re: Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19813246 JohnInSJ : Well, good news (hopefully)

He confirmed an intermittent short on the pair somewhere between the pole at my house and the RT. So we're now off to wire repair, today or tomorrow, to try and find the short and fix it.

He was still reading the short today even though my sync has been good after things dried up - we both are hoping it will still be there when the wire guys finally arrive - kinda hoping for some rain now :p

Oh, and yay me, he reads the short even with the house unplugged, so they actually do have to fix it, they can't blame my house wiring - been there, done that.

So, still not fixed, but AT&T at least is still trying to get me fixed.
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My place : »www.schettino.us]]> http://www.dslreports.com/forum/remark,19813246 Wed, 16 Jan 2008 13:15:50 EDT Re: Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19812985 DaneJasper : Glad to hear it!

-Dane]]> http://www.dslreports.com/forum/remark,19812985 Wed, 16 Jan 2008 12:41:35 EDT Re: Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19812907 JohnInSJ : Update - yes, my sync has been good since late yesterday, when the line dried up...

Yes, the AT&T Truck showed up this morning, but in a stroke of great luck, it was a guy with Gray Hair (tm) - ie, someone who knew what they were doing. He knew I was fiber to the RT, knew that it could be a bad card at the RT, knew that twisting wires really wasn't gonna do it...

He's been working on it for an hour so far.

I'm very hopeful (posting via mobile phone)
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My place : »www.schettino.us]]> http://www.dslreports.com/forum/remark,19812907 Wed, 16 Jan 2008 12:31:20 EDT Re: Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19807510 JohnInSJ : And yes, the sun comes out, and BAM line returns to normal. Ok, not really BAM, but Sun+30 minutes and then no static on the line, modem retrains to normal numbers. Sadly, I expect the AT&T Truck will arrive about this time tomorrow.

"Gee, your line seems fine to me." - then he'll go off and randomly push some wires around until he figures I think he's done something.... "OK, I adjusted the flux capacitor and did various other useless things that don't require any real work from me, you should be all set!" - sounds of AT&T truck burning rubber as it pulls away...

(I begin to scream into a nearby pillow)

Well, the summer drought is just a few months away I guess.

I tell ya, if Comcast every offers static IP addresses, or if Sonic can find a way to offer broadband over cable, I'm so gone from this telephone line from hell. Or if our climate changes and it rains more often :p

Note for clarification - this has nothing to do with Sonic.net - they're stuck with AT&T just like me.
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My place : »www.schettino.us]]> http://www.dslreports.com/forum/remark,19807510 Tue, 15 Jan 2008 16:50:45 EDT Re: Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19806497 JohnInSJ : its been up and down, Dane, but since the AT&T Guy came out yesterday afternoon and "fixed" it, it's be horrible - much worse then before. Much MUCH worse. Before, it was up during the day, down at night - you know, when its colder and wetter - now it's just plane down (still) with dialtone every now and then, and sync every now and then...

Yep - this is really the problem with telephony-based solutions. When something goes wrong with the wires, you're stuck dealing with MaBell, and MaBell don't care no matter what name is painted on the side of the truck.

They're supposed to come out tomorrow - the line is so totally messed up now, there is some hope it will still be borked tomorrow when they come back for the third attempt.

I sure hope they can get my line back up. If not, I'm going to end up losing my pots line, which means losing my DSL, which really is going to stink.

It's not looking good kids.
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My place : »www.schettino.us]]> http://www.dslreports.com/forum/remark,19806497 Tue, 15 Jan 2008 14:50:07 EDT Re: Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19805983 DaneJasper : If your voice service is out for more than a few days (has it been more than a week now?), and you don't feel like they're being responsive, you might consider filing an informal complain at the CPUC. You can do that here:

»www.cpuc.ca.gov/PUC/forms/Compla···aint.htm

-Dane]]> http://www.dslreports.com/forum/remark,19805983 Tue, 15 Jan 2008 13:39:28 EDT Kicking AT&T - how to get your line repaird? http://www.dslreports.com/forum/remark,19805081 JohnInSJ : Sigh. I've been in bad shape since last friday's storms. I lost dialtone and sync during the storm. They came back (sorta) a bit later, and now I only have dialtone and sync during the day, when its dry and warm. AT&T has been out twice, this last time (yesterday) they made it MUCH WORSE - or its just the fog - at any rate I'm posting this from my mobile phone - sigh.

After two hours on the web and trying various 800 numbers, I finally talked to a (non-helpful) human being and they're going to roll yet another truck in the middle of the day when the line is fine, so they can "fix" it again.

I have a ticked opened with sonic (since last week - schettj) but apparently you guys can't kick AT&T any harder then I can - that's what you told me this morning when I called.

I sure hope AT&T can get the line fixed. I can't have DSL 50% of the time (only daylight/DRY DSL - hey it's a new product!) and dialtone is kinda handy. Sonic doesn't control the wires their service is delivered over (which is really the only shortfall of Sonic... there's a limit to what they can fix.) I'm just ranting, not really expecting anything here. Phew, I feel better. Not really, but I'm kinda helpless to do anything else but rant.
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My place : »www.schettino.us]]> http://www.dslreports.com/forum/remark,19805081 Tue, 15 Jan 2008 11:39:41 EDT