Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
 ·Verizon Online DSL
| For everyone experiencing evening slowdowns
This should apply to just about anyone that sees good speeds early in the day, that then drop in the late afternoon or early evening. Hopefully this will make things a little clearer on exactly what is happening, why, and what you can try to get Verizon to do to fix it. Every other thread here seems to be about just this, so this will be my attempt to answer all of them and cut down on excessive posting of nearly identical threads.
While there are a number of people that seem to have this problem, the problem of a user in one state is, for the most part, not related to the problem of a user in another state, although the issue is the same. The problem tends to be overloaded routers in the CO during peak usage hours, so each problem is mostly a local one, even though it seems to be happening in a large number of COs now.
The first, and biggest sign, is of course slow speeds only late in the day. If your speeds are slow all day long, then this is most likely not your issue. The fist thing you should check is your modem stats from here »192.168.1.1/transtat.htm for Westell modems, and here »192.168.1.1/cgi-bin/webcm?getpag···tus.html if you have an Actiontec. You should be connected directly to the modem to get this. Sync rates vary for different Line Modes, but should be very close to these values:
864/128 for the 768/128 plan
1792/448 for the 1.5/384 plan
3360/864 for the 3.0/768 plan
If things look ok there, then what you should start doing is running Line Quality Tests from the Tools section of this site; otherwise your issue lies elsewhere. You want to run them both when the speeds are good and when the speeds are slow, and compare the two.
One thing about the LQT results that needs to be cleared up first deals with packet loss. Packet loss that shows up at a single or even multiple hops may not be true packet loss. True packet loss will start at a particular router and carry through to each and every one after it. If it only shows at the very last hop, it may or may not be real, and is a little harder to determine.
Having clarified that, when you run an LQT, for the part of the test for the server on the coast closest to you, you should see a low ping at the beginning that increases slightly at each hop until it gets to the end. For the other, it should start the same, but then have a single jump of 50-70ms as it crosses the country, and then continue gradually increasing. A normal cross country ping should be about 80-100ms.
What you are looking for here are any drastic spikes in ping times. This will usually be at the very last hop. You should see at most jump of 40ms from the hop before it, and less if you are on a Fastpath connection (shown in the modem stats from above). Anything more that shows only when your speeds are slow indicates a congestion problem at the place where the spike occurs, usually your CO. Because the router is bogged down, it passes packets slower, and this increased latency results in your slow speeds.
Now the real problem is getting Verizon to do something about it. Probably the worst thing you can do is call support. This is something that most of them will just not be able to deal with, understand, or recognize. You should be much better off using the Verizon Direct forum »/forum/vzdirect. They are not perfect, but they should have a slightly better time assisting you with this. Be patient with them and do as they ask. What you need to try to get them to do is move you to a less congested router. Whether they can directly try to get this done I'm unsure of. If they can't, try to get them to dispatch a tech and try to get him to do it. If this is done, it should take care of the problem for you.
The purpose of this thread is to provide some answers and guidelines for this problem in one place without having to dig through long and numerous threads, not to troubleshoot everyone's individual issue. If you have need clarification or have questions or comments about what I've posted above, please feel free to reply. But please don't reply asking for help with your particular issue. I hope this helps some of you out a little bit. |
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Alex G Bell
join:2002-07-02
Boston, MA
edit:
January 20th, @06:46PM
| The problem is not with the routers in "your C.O." but the toll office C.O. where the routers are located. The DSLAMs run out on DS-3s into SONET rings from your local C.O. to the toll offices where they connect to routers that eventually connect to the internet. The slowdown is not in the DSLAM or the SONET rings, but in the routers at the toll offices, so I am told. "Dispatch[ing] a tech" will not help; the signal is mapped through the routers in a customer service office somewhere.
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"Remember, Comrade, people who are willing to destroy an efficient telephone system may not be playing with a full deck." |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
·Verizon Online DSL
| said by Alex G Bell  :"Dispatch[ing] a tech" will not help; the signal is mapped through the routers in a customer service office somewhere. Yes, it can help. He may not be the one making any actual changes, but he certainly has the ability to get others to change your routing, something that you, by yourself, have a much smaller chance of doing. |
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VZSLOW
@verizon.net
| reply to Jodokast96
I have been dealing with VZ slowdowns almost since day one of service. I tired everything to get help... Online tech, Voice tech, forum tech... Finally got tired of being told my connection was perfect and sent a letter to the public service board with my problem. I had top level tech support calling me. While I still have issues, we have been trying different things every night after having tests run thu-out the previous day and night. Sure beats talking to someone who doesn't understand anything that isn't scripted. FYI - 1.35-1.5Mb almost always 5:30am - 9:45am / 100-300kbps the rest of the time... VZ knows they have a problem - you need to push them to fix it (or try to fix it) |
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gcxandy
join:2006-01-17
Fresh Meadows, NY | reply to Jodokast96
I had a tech come over my place and he knew exactly about the overloaded routers. he called the CO and told me i was Screwed and i couldn't be switch to a less crowded router.
oh joy. |
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cdach2000
join:2008-01-26
Holmdel, NJ
| reply to Jodokast96
I got verizon DSL about 2 weeks ago. Around one week ago, its slowed considerably. Where I used to get 600kbps now I only get 120 Kbps. Im not sure how my day and evening throughput looks, but my connection used to be much faster.
See »/testhistory/1523828/05d80
Here are my stats:
Transceiver Statistics
Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 192 96
Margin (dB) 6.0 7.0
Line Attenuation (dB) 63.5 31.5
Transmit Power (dBm) 11.5 9.1
Is there any hope for me or am I doomed? I pay for the 768/128 plan.
Thanks in advance. |
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mb
join:2000-07-23
Washington, NJ | You have major issues with your line. Call tech support. |
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cdach2000
join:2008-01-26
Holmdel, NJ
| Is that really the way to go? I was on the phone constantly with these guys while getting it set up in the first place. I went though the same questions 10 times. You know, "How many filters do you have, is your modem cnnected through a filter, do you have an alarm or fax machine...bla bla bla" The funny thing is, it worked fine for like a week or so. |
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mb
join:2000-07-23
Washington, NJ
·Verizon Online DSL
 ·Vonage
·ViaTalk
| said by cdach2000 :Is that really the way to go? ... Unless you have the ability to analyze and work on the telephone line between you and the central office. |
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cdach2000
join:2008-01-26
Holmdel, NJ | Someone on here told us that we should post to the Verizon Forum for more help:
»/forum/vzdirect
They have official Verizon Techs who can help. |
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Alex G Bell
join:2002-07-02
Boston, MA
| reply to Jodokast96
Do you think the company listens to its SSTs? Many of the routers are oversubscribed. Verizon won't fix this because they don't want to spend the money. Your best bet is likely to treaten to downgrade your speed or go with another ISP unless they take some action. If enough people do this it might have some impact. If Ivan has to choose between making your internet speed faster or buying another Audi, what do you think he will do?
--
"Remember, Comrade, people who are willing to destroy an efficient telephone system may not be playing with a full deck." |
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glemlin
join:2006-07-28
Thunder Bay, ON | reply to cdach2000
Your issue is physical, not an issue with an overloaded router.. You really do need someone to look into the issue for you. |
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SurfPunk
join:2002-11-10
Crofton, MD | reply to Alex G Bell
Your correct, don't waste your day sitting at home waiting on a tech if you already have a good sync readings. Escalate, escalate, and escalate! It takes many customers complaining to the higher ups to get anything done. |
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DrRick007
join:2007-09-01
Oakhurst, NJ
·Verizon Online DSL
| reply to Jodokast96
I get the impression that Verizon, at the corporate level, cares very little if at all about their customers.
I do want to point out and even stress that the folks on the VZ forum and Tech Support have worked quite diligently to resolve my issues and I have nothing but good words for them. I think they get little support in their mission from those to whom they report.
I've had Verizon DSL for just over two years. It has always sucked, with the differences being how much it sucked. I've spent well over 40 hours on the phone and emailing back and forth with the folks on the forum. The lady who works as an ombudsman with the Board of Public Utilities (NJ) for Verizon couldn't be nicer or more responsive and I intend to contact her one last time before I escalate my issues directly to the BPU. I'll be out in Trenton (NJ's state capital) the week of March 3rd to assist one of our Assemblyman with the state budget. Should my problems remain unresolved the Assemblyman has promised to arrange a short meeting with the BPU to try to enlist their assistance. I've been reluctant to go to such an extreme because of the wonderful individuals on the VZ forum and at tech support, but it may well be the only option available to get some results.
FYI, I spent part of my career as an EE with a major aerospace & defense computer company and had an ARPANET account many years ago, so I do know my way around things technical.
Tonight's pitiful speed test results are as follows:
Test # Latency Up Down
1 1180Ms 59Kbs 67Kbs
2 1590 66 68
3 2075 67 32
Last night's:
Verizon Digital Slow Line
Speed Tests 23 Feb 2008
Test # Latency Down Up
To Server
1 1175 Ms 31Kb/s 44Kb/s
2 255 39 62
3 1188 39 37
4 199 32 30
5 336 33 40
6 1808 60 99
Anyone have any suggestions?
Peace,
Rick |
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mb
join:2000-07-23
Washington, NJ
·Verizon Online DSL
·Vonage
·ViaTalk
| said by DrRick007 :Anyone have any suggestions? Peace, Rick Don't bother with the BPU, DSL is not a regulated service and they have absolutely no control over it. Verizon Online is considered a different entity than Verizon Telephone. The limited information that you have provided suggests that it may be a routing issue, if that is the case, Tim K here would be your best bet.
--
"When will they ever learn? When will they ever learn?"
Pete Seeger 1961
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Decker
Premium
join:2008-02-25
·Verizon Online DSL
| reply to Jodokast96
I have had vz DSL for 2yrs. everything was great until mid December. My dl speed went from 2.5 to 2.8 Meg down to 450k - 1.2M. Unless of course it's in the middle of the night then speeds seem to return. Called tech support 3 times, 2 time I called said ran test I was getting 3.3Meg down and 800+k up. Sounds great but that's seems to be the speed between my house and vz local office. The problems seem to be some where on verizon-gni, alter or quest networks. The last tech said I needed a new modem, I was fairly certain it wouldn't work but for $40.00 I bought it anyway. Didn't help. So I called to cancel and now they want to send Geek Squad out free of charge. I might do it so they can prove to me verizon isn't buying enough bandwidth or they are provisioning to much or overloaded routers... I have the 3Meg down 768k up for approx. 2 years and was very happy, told many folks of my happiness but now I'm not very happy and I'm telling plenty. I'm asking myself why should i have to go through some special way to get it fixed. Some may not have this choice but if it doesn't improve I'll be switching to cable and VOIP, so they'll loose DSL, Local and Long distance from me. But of course this just may be delay tactics to get the pricing structure changed to a data volume schemes. |
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DrRick007
join:2007-09-01
Oakhurst, NJ
·Verizon Online DSL
| reply to mb
Help me Obie One Kenobie (Opps, I mean: Tim K), you're my only hope........
Any suggestions as to how I can contact Tim K?
Thanks in advance.
Peace,
Rick
said by mb :said by DrRick007 :Anyone have any suggestions? Peace, Rick Don't bother with the BPU, DSL is not a regulated service and they have absolutely no control over it. Verizon Online is considered a different entity than Verizon Telephone. The limited information that you have provided suggests that it may be a routing issue, if that is the case, Tim K here would be your best bet. said by mb :said by DrRick007 :Anyone have any suggestions? Peace, Rick Don't bother with the BPU, DSL is not a regulated service and they have absolutely no control over it. Verizon Online is considered a different entity than Verizon Telephone. The limited information that you have provided suggests that it may be a routing issue, if that is the case, Tim K here would be your best bet. |
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Delta55
join:2007-11-18
Jacksonville, IL
| reply to Jodokast96
said by Jodokast96 :The first, and biggest sign, is of course slow speeds only late in the day. If your speeds are slow all day long, then this is most likely not your issue. The fist thing you should check is your modem stats from here » 192.168.1.1/transtat.htm for Westell modems, and here » 192.168.1.1/cgi-bin/webcm?getpag···tus.html if you have an Actiontec. You should be connected directly to the modem to get this. I have am trying to diagnose my speed issues. I have a Fujitsu Speedport DSL modem. Does anyone know how to get the modem stats for this modem? |
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niblifar
join:2004-02-12
Ohio | reply to Jodokast96
I can attest to Verizon Direct's effectiveness. My bandwidth issue was fixed in a matter of days. It is definitely better to go through them than calling tech support.
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Vita est bona. |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Just to bump it back up to the top since it is still a relevant issue affecting many Verizon users and it was somehow seen fit to remove it as a stickied thread.  |
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