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Forums » US Telco Support » Verizon » Verizon FIOS TV » Green Line after IMG upgrade Cent NJ
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« new IMG and worse picture quality  
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andreseng
Premium
join:2006-08-23
Hightstown, NJ

 Green Line after IMG upgrade Cent NJ

I have done a search and seen this problem widely reported. My stb's updated last night to the new IMG and all of a sudden I too have the green line bug.

It is obviously a VZ issue as no one reports having the beautiful green line down the right side of the screen prior to the upgrade.

To my surprise though there does not appear to be any valid solution. Are my search skills that bad or has VZ yet to address this issue?


matcarl

join:2007-03-09
Franklin Square, NY
Here

»Re: IMG Bugs and missing features FAQ


andreseng
Premium
join:2006-08-23
Hightstown, NJ
reply to andreseng
Thank you for proving my point. It is reported in many other places too. However, I have found no resolution.


nycdave
Premium,MVM
join:1999-11-16
Melville, NY
·Verizon FIOS

Since the green line is due to an HDMI bug with the Motorola HD boxes, switch the output resolution to 720P. If you don't want to modify the resolution, switching to component video is another option. This is a known bug that is supposed to be resolved soon.


andreseng
Premium
join:2006-08-23
Hightstown, NJ
reply to andreseng
Thanks Dave. I noticed the posts popping up first this past August. Hopefully I won't have to wait as long as those folks have.

noizemaker07

join:2007-11-04
Eatontown, NJ
reply to andreseng
I'm connected via component video & have no green line problem at all here in Eatontown, NJ.

Carmine

as2higpark

join:2007-11-28
Braintree, MA
·Verizon FIOS

reply to andreseng
This might be a stupid fix, but on my TV, I can shift the picture horizontally and vertically, I just shifted the picture a couple pixels to the right and the green line disappeared. Not the most perfect solution in the world, but if you're like me and have your cables fished, it's much easier than re-running cables or downgrading the quality of the HD.


AVITWeb

join:2002-01-11
Trenton, NJ
reply to andreseng
Yeah, mine popped up after the update, and only when i set my tv to native. If set to natural you can't see it. But some channels i keep in native, like HDNET and UHD because they do a better job. i just hope its fixed soon.


HenryFarpolo
Premium
join:2003-08-31
Andover, MA

reply to as2higpark
said by as2higpark See Profile :

This might be a stupid fix, but on my TV, I can shift the picture horizontally and vertically, I just shifted the picture a couple pixels to the right and the green line disappeared. Not the most perfect solution in the world, but if you're like me and have your cables fished, it's much easier than re-running cables or downgrading the quality of the HD.
That works for some folks, depending on their TV and settings. For others, the green line is bold and about a quarter inch wide and the picture adjustment isn't enough. For them, the solution is to use component.

For some, the move to component isn't a big issue because based on individual taste, the picture is better. As others have said, Verizon is aware of this issue and a fix is in the works.

rc45164
VZretired03

join:2005-12-12
Bohemia, NY
I changed the advanced HDMI settings on the DVR HD box to RGB, green line disappeared, before that I had to set video to 720p


andreseng
Premium
join:2006-08-23
Hightstown, NJ

said by rc45164 See Profile :

I changed the advanced HDMI settings on the DVR HD box to RGB
I can't seem to access these settings. I'm sure there is a post somewhere but I haven't seen it. Anyone point me in the right direction please. TIA


keyboards

join:2001-02-14
Doylestown, PA
·Verizon FIOS
·Comcast

said by andreseng See Profile :

I can't seem to access these settings. I'm sure there is a post somewhere but I haven't seen it. Anyone point me in the right direction please. TIA
Power OFF on STB, within a few seconds press SELECT then MENU. This should bring up a screen on the TV with options. Go to the HDMI options and you can change the color space to RGB.
--
REMEMBER: Stupidity should be painful !!

as2higpark

join:2007-11-28
Braintree, MA
·Verizon FIOS

reply to HenryFarpolo
Henry,

Thanks, I fully understand that it's a dumb fix, just trying to post all potential solutions. For me, it took me an hour and a half to fish my HDMI cable so I'm going down that route.

I agree that if it is a half inch wide, its a different issue, mine is barely a pixel or two, just enough to be visible.

ramslt8

join:2007-12-07
Lutz, FL

reply to andreseng
Fios tech checking in,
There is a way to fix the green line problem, you have to go into the installer mode for video settings, (power off, select, then menu), go to HDMI settings, not exactly sure what it says (not in front of tv right now) but the 2nd or 3rd option down will say format I think, you can change it from RGB to PrPbPy(?) and it will fix the green line issue


AVITWeb

join:2002-01-11
Trenton, NJ
·Verizon FIOS

I tried this last night and the box just stared at me doing nothing. The remote light did not even blink when the box was shut of (when before the upgrade, it did) Is there some sort of timeout for this...or do i have to do it from the unit instead of the remote?

ramslt8

join:2007-12-07
Lutz, FL
yes, try it from the box, turn off power then press select and then menu


AVITWeb

join:2002-01-11
Trenton, NJ
thanks! will do

OneEyedWonde

join:2007-02-16
Westfield, NJ

reply to ramslt8
Does this fix degrade the improved quality that HDMI is supposed to provide? Also, I'm getting a line down the left side, almost like an overlapping or like looking through the line of a glass of water. Does that fix that problem as well?

Thanks in advance


AVITWeb

join:2002-01-11
Trenton, NJ
·Verizon FIOS

reply to andreseng
It has not improved the degraded picture quality. It is a little off....
Interestingly enough, when I changed the color type to RGB in the setup menu, the green bar did go away, but it was replaced by a black band of the same width.
In addition (i think someone mentioned here or the other thread) when my TV is in NATIVE, there is about an inch of the screen to the left that looks like something is missing. As if a slice of the picture was taken out and the piece furthest to the left was slid over to fill the gap.
This is quite bizarre.


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA


1 edit
reply to OneEyedWonde
Changing the STB's Color Space might be a good thing

I don't see the problem because I'm already on the RGB color space setting.

To make a long story short, changing the color space from YCC to RGB may be a good thing to do. I had a problem displaying the full range of contrast / brightness using HDNet's test pattern on my display. Changing to RGB fixed the problem. Just be aware that your STB is telling your display to do things a bit differently when it comes to contrast range. Only affects HDMI.

Posted in AVS forum's QIP6416 HD-DVR thread: »www.avsforum.com/avs-vb/showthre···10769205. It has a link to the display calibration forum if you really want to get into the gory details and theory of calibration stuff.
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« new IMG and worse picture quality  
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