said by RogerADSL:WWE,
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hen you have problems with you new 'Link account, come here and do some serious troubleshooting before you call in, the expertise of the support staff has fallen some these last few years.
Not everyone that gets DSL (even EL DSL) will automatically have problems or trouble. You don't paint a true picture. Any new DSL connection can be perfect or can have problems from *any* provider and it is all based on the distance and quality of the copper loop the customer is on unless it is the very infrequent household wiring is shot and was bad before DSL was ordered scenario.
I 100% agree the support staff has fallen and can't get up, but that has nothing to do with whether the line will have problems or not..