munboy
@charter.com | reply to houkouonchi
Re: So Charter is going to go to metered service huh?
You know their incompetence suddenly goes away (or increases, depending on how you see it) when they see an opportunity to make more money. |
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SyNiSt3r
join:2007-04-26
Morristown, TN
| reply to BF69
readbook,
Youre right. It is about the source of the survey. Its just that you can find more sources to say charter sucks than you can to say they are good. Make no mistake, Charter lacks in customer care, Service and are behind in a number of other things such as bandwidth. In our county we are only offered charter. The city is offered another service. You wouldnt believe the number that dumped service the first chance they could get something else. Charter is trying to improve but as long as they keep techs that wont keep appointments, show up only a month late, youre not going to win many people over. |
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Lazlow
join:2006-08-07
Saint Louis, MO | reply to BF69
BF69
I still do not like the 40GB part but yes, in concept sorta like the cell phone thing. |
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Mumbly Joe
@charter.com
| reply to BF69
I think charter is still trying to rebound from gobbling up a lot of over valued, over rated systems, poor and illegal executive decisions in the late 90's. There's not a lot you can do when you're 19 billion in debt. But going to metered service? Not until "the other guys" do it. BTW did anyone actually read Consumer Reports? How can you publish a national article comparing non competing services? This isn't toothpaste or toasters. Of course verizon was number one in Video - What do they have like a 1000 customers who have only been with the service a year? Of course they're thrilled. If you started any business in a sector where existing customers felt they were trapped you have success. But even the lowest rating scored in that survey was listed (at the very bottom) as 60-65 = fairly well satisfied. Yeah there's room for improvement, but I can't call that negative. That indicates that overall the telecom industry is doing a pretty good job of serving their customers. |
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toolboy
@charter.com
| reply to BF69
You tell him to ignore polls and reports saying Charter is bad but one organization says Charter is good so of course believe that one. if that organization said Charter was the worst you'd be saying to ignore that one too.
No, I do belive what he is saying , is when people are happy, they usually dont say anything, but you same 50 or so keyboard jockeys, when you are on here are always whining. |
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markopoleo
join:2003-04-02
Bonne Terre, MO
 ·Charter Pipeline
| reply to Mashimaro
said by Mashimaro  :What about the source of anonymous charter employees posting in this thread? Yeah that really is a convincing argument..lol |
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greatL0gic
@charter.com
| said by markopoleo :said by Mashimaro :What about the source of anonymous charter employees posting in this thread? Yeah that really is a convincing argument..lol Oh so anonymous automatically equals employee (now that's logic)..lol lame. I'm no employee, but I think I pay Charter to use their network. If they say I need to keep it under 400GB in a month ..ok, fine with me. No sleep lost here. Some of you guys are, no offense ..overgrown babies. |
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mmainprize
join:2001-12-06
Houghton Lake, MI
| reply to useMYbandW
said by useMYbandW :
Electricity, water, cell phones, ect ..all usage based services. Are you really that surprised that MSO's are moving to this ...it was only a matter of time. All ISP's will move to this model eventually. Be it DSL or Cable. It's all about profit margins.
Then why not for cable TV. I would like to only pay for what i use in stead of a package price.
I will tell you this is all screwed up, just as thing like IPTV and networked DVR's Sling modem and the many other to come are all being shutdown by worries of copyright, DRM and other issues.
If a low cap dose come i will just drop HSI and get dialup for e-mail and research. All the value that the internet has will be lost and it will be a blow to moving forward. I will then drop cable TV and get netflicks and an antenna on my roof. When more like me do this either it will cahnge back or they will lose money from customers dropping services.
It is a joke they want to charge a monthly rental fee for just about anything these days. |
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byebyebirdee
@charter.com
| said by mmainprize :I will then drop cable TV and get netflicks and an antenna on my roof. An antenna won't work very much longer.
»www.pratttribune.com/articles/20···s/02.txt |
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koma3504
Advocate
Premium
join:2004-06-22
North Richland Hills, TX
| reply to SyNiSt3r
said by SyNiSt3r : Enough is enough. Its time for them to stop nickle and diming us to death and start working on the issues they have. Yea like this issue
Signature: ICMP PING CyberKit 2.2 Windows
Earliest Such Alert: 01-09-2008 12:40:41
Latest Such Alert: 01-16-2008 06:39:00
Sources Triggering This Attack Signature
Source IP FQDN # Alerts (sig) # Alerts (total) # Dsts (sig) # Dsts (total)
71.10.84.144 71-10-84-144.dhcp.roch.mn.charter.com 34 53 1 1
71.12.17.68 71-12-17-068.dhcp.spbg.sc.charter.com 21 21 1 1
71.12.132.50 71-12-132-50.dhcp.mtgm.al.charter.com 13 16 1 1
71.12.17.229 71-12-17-229.dhcp.spbg.sc.charter.com 11 18 1 1
71.9.11.243 71-9-11-243.dhcp.rvsd.ca.charter.com 11 11 1 1
71.13.225.178 71-13-225-178.dhcp.trcy.mi.charter.com 9 18 1 1
71.12.22.207 71-12-22-207.dhcp.spbg.sc.charter.com 9 9 1 1
71.9.0.198 71-9-0-198.dhcp.ccmn.ca.charter.com 7 7 1 1
71.9.90.188 71-9-90-188.dhcp.rvsd.ca.charter.com 5 5 1 1
71.12.17.205 71-12-17-205.dhcp.spbg.sc.charter.com 5 5 1 1
71.9.88.9 71-9-88-9.static.rvsd.ca.charter.com 5 5 1 1
71.12.17.218 71-12-17-218.dhcp.spbg.sc.charter.com 4 4 1 1
71.12.102.128 71-12-102-128.dhcp.mtgm.al.charter.com 4 4 1 1
71.12.21.86 71-12-21-086.dhcp.spbg.sc.charter.com 3 3 1 1
71.9.38.166 71-9-38-166.dhcp.wsco.ca.charter.com 2 2 1 1
71.10.160.158 71-10-160-158.dhcp.stls.mo.charter.com 2 2 1 1
71.12.16.99 71-12-16-099.dhcp.spbg.sc.charter.com 2 2 1 1
71.8.115.196 71-8-115-196.dhcp.ftwo.tx.charter.com 2 2 1 1
71.12.20.203 71-12-20-203.dhcp.spbg.sc.charter.com 1 2 1 1
71.85.134.105 71-85-134-105.dhcp.spbg.sc.charter.com 1 2 1 1
71.12.17.71 71-12-17-071.dhcp.spbg.sc.charter.com 1 2 1 1
71.12.101.212 71-12-101-212.dhcp.mtgm.al.charter.com 1 1 1 1
71.12.19.89 71-12-19-089.dhcp.spbg.sc.charter.com 1 1 1 1
71.12.19.17 71-12-19-017.dhcp.spbg.sc.charter.com 1 1 1 1
71.11.223.231 71-11-223-231.dhcp.ftwo.tx.charter.com 1 1 1 1
71.14.143.2 71.14.143.2 1 1 1 1
71.12.21.168 71-12-21-168.dhcp.spbg.sc.charter.com 1 1 1 1
71.9.9.110 71-9-9-110.dhcp.rvsd.ca.charter.com 1 1 1 1
71.12.19.220 71-12-19-220.dhcp.spbg.sc.charter.com 1 1 1 1
--
† Koma †
If YOu Don't Think It's Possable!! It's Acually A Reality!!The best way to predict the future is to invent it. Alan Kay!!
Ya Don't Know The signal Till Ya Ride It!!
Voice Break's There's Trouble!!!! |
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BF69
join:2004-07-28
Camden, TN
| reply to byebyebirdee
regular antennas work just fine for both digital signals and HD signals. Who ever wrote that is an idiot. |
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Lazlow
join:2006-08-07
Saint Louis, MO | Not only do they work just fine, but the HD from OTA is probably the best available. They do not compress OTA signal. |
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houkouonchi
join:2002-07-22
Corona, CA
clubs:
 ·AT&T U-Verse
 ·DSL EXTREME
·OCN
·Pacific Bell - SBC
·Charter Pipeline
| said by Lazlow :Not only do they work just fine, but the HD from OTA is probably the best available. They do not compress OTA signal. I don't know why I see people say this all the time. OTA HD is mpeg2, the only difference is it is likely it is a better bit-rate/less compressed then sat/cable TV compress their stuff. It is definitely compressed.
--
Chugging along on 3x 6016/768k DSL Extreme DSL lines and one 3008/512 ATT DSL DIrect line for a combined total of just over 18 meg download and 2350 up. yay! |
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Lazlow
join:2006-08-07
Saint Louis, MO
| Ok, YES all HD is compressed. When you get a HD DVD(whatever format) it is also compressed, that is how digital video is moved (99%anyway). As you pointed out it is the rate it is compressed. The OTA basically sends the signal out at the same compression that they receive it. Cable/sat crunch it down(reduce quality) further to minimize their bandwidth usage. OTA does not care about the amount of bandwidth it uses. They do not have to reduce the quality of the video/audio so that it will "fit in the box" like cable/sat does. |
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Tobashadow
join:2003-12-28
Sweetwater, TN
| reply to BF69
If they start all capping me to the point i cant download stuff anymore. Then i'll quit paying for high $$$$$ biggest package they have which i move up to each time they offer a new faster one and start farming around for the cheapest to just surf the net on deal.
Caps wont bring extra profit they will bring extra loss's. |
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BF69
join:2004-07-28
Camden, TN
1 edit | reply to Lazlow
said by Lazlow :Ok, YES all HD is compressed. When you get a HD DVD(whatever format) it is also compressed, that is how digital video is moved (99%anyway). As you pointed out it is the rate it is compressed. The OTA basically sends the signal out at the same compression that they receive it. Cable/sat crunch it down(reduce quality) further to minimize their bandwidth usage. OTA does not care about the amount of bandwidth it uses. They do not have to reduce the quality of the video/audio so that it will "fit in the box" like cable/sat does. for the the record OTA HD stream have a bitrate of up to 19.38 mbps blu-ray is up to 40 mbps and HD-DVD is up to 28 mbps. Not sure what cable or sat HD streams are.
EDIT
here you go
»blogs.zdnet.com/Ou/?p=962 |
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DA
join:2002-04-13
Greenville, SC
·Charter Pipeline
 ·ViaTalk
| reply to BF69
I am relatively happy with Charter now but if they instituted caps that were not reasonable and did not provide VERY good tools to manage it I would leave them in an instant.
I pay for the highest package Charter provides, I do not download illegal movies, software, music or anything but I DO use my connection very heavily.
At the least if they implement this they need to allow people like me to upgrade to a business class connection to avoid the caps. |
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BF69
join:2004-07-28
Camden, TN
| said by DA :I am relatively happy with Charter now but if they instituted caps that were not reasonable and did not provide VERY good tools to manage it I would leave them in an instant. well that's the whole problem. Will they even provide the tools and can they be trusted. As soon as someone goes over the cap they'll claim "You're tools are wrong" and god forbid they tools are actually wrong then you'll class action lawsuits. I don't think the ISPs are thinking this out to carefully and anticpating the headaches this will cause them. |
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UneedTinFoil
@charter.com
| said by BF69 :well that's the whole problem. Will they even provide the tools and can they be trusted. As soon as someone goes over the cap they'll claim "You're tools are wrong" and god forbid they tools are actually wrong then you'll class action lawsuits. I don't think the ISPs are thinking this out to carefully and anticpating the headaches this will cause them. If they implement such a service, they already have it covered in their TOS:
»www.charter.com/Visitors/Policies.aspx
12. NO EXCESSIVE USE OF BANDWIDTH
If Charter determines, in Charter’s sole discretion, that Customer is using an excessive amount of bandwidth over the Charter network infrastructure for Internet access or other functions using public network resources, Charter may at any time and without notice, suspend excessive bandwidth capability, suspend Customer’s access to the Service, require Customer to pay additional fees in accordance with Charter’s then-current, rates for such service, or terminate Customer’s account
They don't need to provide you tools. It sounds like they already have in place. This has been in their TOS for years now. You agree to this when you sign up for the service. It's not Charter's fault half you guys don't take the time to read and understand it. |
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DA
join:2002-04-13
Greenville, SC
·Charter Pipeline
·ViaTalk
1 edit | said by UneedTinFoil :said by BF69 :well that's the whole problem. Will they even provide the tools and can they be trusted. As soon as someone goes over the cap they'll claim "You're tools are wrong" and god forbid they tools are actually wrong then you'll class action lawsuits. I don't think the ISPs are thinking this out to carefully and anticpating the headaches this will cause them. If they implement such a service, they already have it covered in their TOS: » www.charter.com/Visitors/Policies.aspx12. NO EXCESSIVE USE OF BANDWIDTH If Charter determines, in Charter’s sole discretion, that Customer is using an excessive amount of bandwidth over the Charter network infrastructure for Internet access or other functions using public network resources, Charter may at any time and without notice, suspend excessive bandwidth capability, suspend Customer’s access to the Service, require Customer to pay additional fees in accordance with Charter’s then-current, rates for such service, or terminate Customer’s accountThey don't need to provide you tools. It sounds like they already have in place. This has been in their TOS for years now. You agree to this when you sign up for the service. It's not Charter's fault half you guys don't take the time to read and understand it. A lot of Charter employee posting anonymously lately...
Everyone who posts in this forum at least a moderate amount is familiar with Charter's TOS however lets be clear about one point. Charter can put anything they want in their TOS, but that doesn't mean it is enforceable. Everything you quoted looks fine BUT it does not protect Charter against valid cases of fraud if the tools are incorrect. That was the point BF69 was making.
I spend half my days now reviewing access agreements and I have seen some crazy stuff but no matter what an agreement says it cannot take precedence over the law of the jurisdiction in which it was agreed to. So Charter has every right under the agreement to bill people as stated in the TOS, but if they bill incorrectly and fail to correct it with the knowledge that it may not be accurate they /could/ be committing fraud.
Let me also ask this, how is Charter determining what is my use? For example if a remote PC (Not mine or under my control) starts hammering my box with requests attempting to infect it will I be billed for that? I would certainly hope not since I as the customer would not be using that bandwidth as their TOS defines it... So YES Charter will need to provide their customers with an itemized bill or monitoring if they expect it to work in a manner that won't anger 30% of their customer base.
As for their current system, since Charter is currently so decentralized I am not sure what they have in place, it could be as simple as a Netflow collector giving them a basic idea of what is going on. |
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