tmpchaos
Requiescat in pace
Premium,Mod
join:2000-04-28
Hoboken, NJ
clubs:    |  reply to BBR_InsUW
(topic move) Suddenlink Tech Support
Moderator Action
The post that was here (and all 1 followups to it), has been moved to a new topic .. »re: Suddenlink Tech Support |
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SuddenlinkTX
join:2007-09-05
Tyler, TX
| reply to areal SLtech
Re: Suddenlink Tech Support
said by areal SLtech :
I just think its funny how you guys have call center employess trying to reply and respond to field problems and issues. The only info they really have at hand are there computer problem sheet layouts. I have been a field technician for over 6 years now, and from experience 99% of call center employees dont have a clue. Not really blaming them, some are unwiulling to learn, and the rest arent ever taught. U may want to revise your list.
Hi there,
Not everyone on the list is a call center agent; there are at least a couple FSRs on the approved list. The others on the list are not necessarily call center agents either (I am not).
If you'd like to lend your field expertise and get added to the list of approved Suddenlink representatives, please register a username contact Pete Abel. We'd definitely appreciate your experience.  |
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areal SLtech
@suddenlink.net
| reply to BBR_InsUW
I just think its funny how you guys have call center employess trying to reply and respond to field problems and issues. The only info they really have at hand are there computer problem sheet layouts. I have been a field technician for over 6 years now, and from experience 99% of call center employees dont have a clue. Not really blaming them, some are unwiulling to learn, and the rest arent ever taught. U may want to revise your list. |
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LuckyLuke
join:2009-06-02
Marietta, OH | reply to BBR_InsUW
You could also add me to the list if you wish, I'm available from the Parkersburg area, data tech TierII in call center, can also verify. |
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tylerk444
join:2009-03-23
West Richland, WA
| reply to BBR_InsUW
im fed up with my Suddenlink cable internet service.after days go by of internet that reaches no where above 300kbs during the day and hardly ever reaching 500kbs at night.i called the service # to get a response on why my connection was so slow, i ran an internet test and told him the results. he said that there is definently something wrong with the connection and that he would send a service guy over in the morning. when tha service guy arived all he did was run the same test i had been runnning. then he gave me a response saying that there was nothing he could do and that suddenlink inked a deal with another internet company that would strengthen the bandwidth and all i had to do was wait 65 days and it would improve.i dont know if this is true, but we are fed up with close to dial up connection we get from suddenlink and are very close to switching ISP as well as our cable service.also our neighbors are having the same problems.i was hopeing that someone can shed some light on this issue because the last thing we wanna do is switch our ISP.
thank you
tyler |
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BBR_InsUW
AA or NF thats my Game
Premium,Mod
join:2000-04-22
La Mesa, CA
clubs: | reply to ryanhall
Please contact Pete Abel or Cindy B for official approvals |
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ryanhall
join:2009-02-22
Dubach, LA
1 edit | reply to BBR_InsUW
I'm also a Suddenlink technician. I work out of the Ruston office. We serve Ruston, Grambling, Simsboro, Jonesboro, Vienna, Dubach, and Unionville. I just found this forum recently and started browsing around. If anyone has questions, I can offer some assistance. |
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BBR_InsUW
AA or NF thats my Game
Premium,Mod
join:2000-04-22
La Mesa, CA
clubs: | reply to BBR_InsUW
(topic move) Suddenlink Tech Support
Moderator Action
The post that was here, has been moved to a new topic .. »Suddenlink Support needed |
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tech38
join:2008-10-17 | reply to sup2069
Re: Suddenlink Tech Support
If he is a tech, he is not on the above approved list for tech support. You may want to IM Pete Able to be sure. |
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sup2069
join:2005-09-30
Dyess Afb, TX
 ·Suddenlink
| reply to SLNic
I am not a tech, but I've gotten a Im from a guy claiming to be a suddenlink employee, heres the IM.
3w3d : 2008-10-17 18:40:15 : From SteveP75904 See Profile delete-this | mark-unread | keep-this
whats your phone number or suddenlink email that is on the account, I can lookup your tickets and pull an account history and see what is really going on. Call center follows protocol just like you've never called before, maybe I can peice together enough info to get your issue escalated. Thanks
Im not sure if this guys is legit or not... |
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SLNic
join:2008-09-01
Ozark, MO
3 edits | reply to Anon
Re: Suddenlink Tech Support
Hello,
I'm another Technician from the Nixa/Ozark area. Just joined up to read and keep a favorites list of SL forums/areas so I can keep up with what's going on. I don't plan on offering support, just reading only.
Contact me with any issues via PM/Chat on here. Off to work now!
-np- |
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Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| reply to BBR_InsUW
Re: Suddenlink Tech Support
Note, I have not heard back from BBR_InsUW since April 3, but we have added another Suddenlink employee to the approved list from our end of things. His user name is Synon29, and he is authorized to help customers in the Clovis, NM area who are members of this forum, and to post on other subjects approved by either me or Cindy B. |
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BBR_InsUW
AA or NF thats my Game
Premium,Mod
join:2000-04-22
La Mesa, CA
clubs: | reply to Cindy B
(topic move) Suddenlink Tech Support
Moderator Action
The post that was here (and all 1 followups to it), has been moved to a new topic .. » Tech Support needed |
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Suddenlink Tech
@suddenlink.net
1 edit | reply to BBR_InsUW
Re: Suddenlink Tech Support
You can contact me via anon mail. I am a lead tech in the LA area. Any concerns I will try to get addressed. If I need to verify that I am for real I would be more than happy to provide cable partner code for voice ops/noc.
[MOD NOTE] this is not an approved tech from the company |
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Cindy B
join:2007-10-25
Tyler, TX | reply to Cindy B
Re: Suddenlink Tech Support
I have our logo added for my avatar. I'm still working on getting it added for the forum. Updates to come... |
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Cindy B
join:2007-10-25
Tyler, TX | reply to JBrown07
Great question and I agree we do need our logo displayed.
I will look into what it entails to get this accomplished.
Thank you for the suggestion JBrown07! |
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