Suddenlink Tech Support in Suddenlink http://www.dslreports.com/forum/r19826257 en Mon, 30 Nov 2009 04:51:43 EDT Mon, 30 Nov 2009 04:51:43 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,22900471 SuddenlinkTX :
said by areal SLtech :

I just think its funny how you guys have call center employess trying to reply and respond to field problems and issues. The only info they really have at hand are there computer problem sheet layouts. I have been a field technician for over 6 years now, and from experience 99% of call center employees dont have a clue. Not really blaming them, some are unwiulling to learn, and the rest arent ever taught. U may want to revise your list.
Hi there,

Not everyone on the list is a call center agent; there are at least a couple FSRs on the approved list. The others on the list are not necessarily call center agents either (I am not).

If you'd like to lend your field expertise and get added to the list of approved Suddenlink representatives, please register a username contact Pete Abel. We'd definitely appreciate your experience. :)]]> http://www.dslreports.com/forum/remark,22900471 Thu, 20 Aug 2009 19:39:39 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,22872617 anon : I just think its funny how you guys have call center employess trying to reply and respond to field problems and issues. The only info they really have at hand are there computer problem sheet layouts. I have been a field technician for over 6 years now, and from experience 99% of call center employees dont have a clue. Not really blaming them, some are unwiulling to learn, and the rest arent ever taught. U may want to revise your list.]]> http://www.dslreports.com/forum/remark,22872617 Sat, 15 Aug 2009 13:24:44 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,22481266 LuckyLuke : You could also add me to the list if you wish, I'm available from the Parkersburg area, data tech TierII in call center, can also verify.]]> http://www.dslreports.com/forum/remark,22481266 Tue, 02 Jun 2009 01:41:01 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,22112677 tylerk444 : im fed up with my Suddenlink cable internet service.after days go by of internet that reaches no where above 300kbs during the day and hardly ever reaching 500kbs at night.i called the service # to get a response on why my connection was so slow, i ran an internet test and told him the results. he said that there is definently something wrong with the connection and that he would send a service guy over in the morning. when tha service guy arived all he did was run the same test i had been runnning. then he gave me a response saying that there was nothing he could do and that suddenlink inked a deal with another internet company that would strengthen the bandwidth and all i had to do was wait 65 days and it would improve.i dont know if this is true, but we are fed up with close to dial up connection we get from suddenlink and are very close to switching ISP as well as our cable service.also our neighbors are having the same problems.i was hopeing that someone can shed some light on this issue because the last thing we wanna do is switch our ISP.

thank you

tyler]]> http://www.dslreports.com/forum/remark,22112677 Mon, 23 Mar 2009 00:28:40 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,21963105 BBR_InsUW : Please contact Pete Abel or Cindy B for official approvals]]> http://www.dslreports.com/forum/remark,21963105 Mon, 23 Feb 2009 14:47:51 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,21960514 ryanhall : I'm also a Suddenlink technician. I work out of the Ruston office. We serve Ruston, Grambling, Simsboro, Jonesboro, Vienna, Dubach, and Unionville. I just found this forum recently and started browsing around. If anyone has questions, I can offer some assistance.]]> http://www.dslreports.com/forum/remark,21960514 Mon, 23 Feb 2009 00:54:52 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,21414177 tech38 : If he is a tech, he is not on the above approved list for tech support. You may want to IM Pete Able to be sure.]]> http://www.dslreports.com/forum/remark,21414177 Tue, 11 Nov 2008 23:26:01 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,21411719 sup2069 : I am not a tech, but I've gotten a Im from a guy claiming to be a suddenlink employee, heres the IM.

3w3d : 2008-10-17 18:40:15 : From SteveP75904 See Profile delete-this | mark-unread | keep-this
whats your phone number or suddenlink email that is on the account, I can lookup your tickets and pull an account history and see what is really going on. Call center follows protocol just like you've never called before, maybe I can peice together enough info to get your issue escalated. Thanks

Im not sure if this guys is legit or not...]]> http://www.dslreports.com/forum/remark,21411719 Tue, 11 Nov 2008 16:49:39 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,21040949 SLNic : Hello,
I'm another Technician from the Nixa/Ozark area. Just joined up to read and keep a favorites list of SL forums/areas so I can keep up with what's going on. I don't plan on offering support, just reading only.

Contact me with any issues via PM/Chat on here. Off to work now!
-np-]]> http://www.dslreports.com/forum/remark,21040949 Mon, 01 Sep 2008 15:52:24 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,20452983 Pete Abel : Note, I have not heard back from BBR_InsUW since April 3, but we have added another Suddenlink employee to the approved list from our end of things. His user name is Synon29, and he is authorized to help customers in the Clovis, NM area who are members of this forum, and to post on other subjects approved by either me or Cindy B.]]> http://www.dslreports.com/forum/remark,20452983 Thu, 08 May 2008 17:34:19 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,20041022 anon : You can contact me via anon mail. I am a lead tech in the LA area. Any concerns I will try to get addressed. If I need to verify that I am for real I would be more than happy to provide cable partner code for voice ops/noc.

[MOD NOTE] this is not an approved tech from the company]]> http://www.dslreports.com/forum/remark,20041022 Fri, 22 Feb 2008 08:11:06 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,19932565 Cindy B : I have our logo added for my avatar. I'm still working on getting it added for the forum. Updates to come...]]> http://www.dslreports.com/forum/remark,19932565 Mon, 04 Feb 2008 14:12:10 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,19922466 Cindy B : Great question and I agree we do need our logo displayed.

I will look into what it entails to get this accomplished.

Thank you for the suggestion JBrown07!]]> http://www.dslreports.com/forum/remark,19922466 Sat, 02 Feb 2008 16:46:42 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,19882053 JBrown07 : Thanks for the list. Hey is there any way to add the Suddenlink logo in place of the text Suddenlink? A lot of the other cable specific forums have a logo why not Suddenlink.]]> http://www.dslreports.com/forum/remark,19882053 Sun, 27 Jan 2008 02:31:39 EDT (topic move) Suddenlink Tech Support http://www.dslreports.com/forum/remark,19871884 BBR_InsUW : Please note the updated and approved Tech list!]]> http://www.dslreports.com/forum/remark,19871884 Fri, 25 Jan 2008 10:47:53 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,19831753 balloonshark : Thanks for bringing this issue to light. There has been too many new people in the forum lately claiming to be Suddenlink employees. This forum could easily be phished. I'm very glad to see action being taken.

bshark
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If we quit voting, will they all just go away?]]> http://www.dslreports.com/forum/remark,19831753 Fri, 18 Jan 2008 23:02:39 EDT Re: Suddenlink Tech Support http://www.dslreports.com/forum/remark,19831135 gatorkram : Any progress on this? This is something we really need.

Thanks guys for working on it.
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Give me bandwidth or give me death!
»/testhistory/661871/4f240]]> http://www.dslreports.com/forum/remark,19831135 Fri, 18 Jan 2008 21:30:18 EDT Suddenlink Tech Support http://www.dslreports.com/forum/remark,19826257 BBR_InsUW : Just a friendly Heads up and reminder about members that preport to be SL tech support or employees.

We have at this time the approved list:

Pete Abel See Profile
Cindy B See Profile
SL Support See Profile
SuddenlinkWV See Profile
Added 02-04-08
tylermacman See Profile
Added 06/26-27/08 [by fatness]
Synon29 See Profile
SL_Tech See Profile
Added 10-22-08 by request
tech38 See Profile
SuddenJeff See Profile
Added 02/11/09 [by fatness, at Pete Abel's request]
JoshN See Profile Added 3/16/2009 [by fatness, at Cindy B's request]
SuddenlinkTX See Profile Added 3/23/2009 [by fatness, at Cindy B's request]
Suddenlink See Profile Added 9/14/2009[by fatness, at Cindy B's request[

Anyone else that claims to be an employee or tech should not be given any personal information

Updated 03-23-09]]> http://www.dslreports.com/forum/remark,19826257 Fri, 18 Jan 2008 10:01:35 EDT