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 moonpuppy
join:2000-08-21
Glen Burnie, MD
 ·Verizon Online DSL
| Re: Sprint is getting killed by AT&T and Verizon said by TKJunkMail  :Sprint just keeps having more and more problems. AT&T and Verizon are killing them in the wireless market. I guess their unlimited data plans aren't helping them get and keep customers. But closing down stores is a desperate measure. It cuts down on their ability to grow their customer base. When a company starts doing that they are on a downward trend to a sellout to a competitor. You can close stores if you have too many of them.
Their plans might be great but poor customer service trumps that. | |
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jsimmons
Premium,MVM
join:2000-04-24
Falls Church, VA
| Re: Sprint is getting killed by AT&T and Verizon said by moonpuppy :Their plans might be great but poor customer service trumps that. I can't see this move improving customer support or billing. Not a good sign to me. Time to think about a switch to Verizon when my contract period ends.
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"Everything should be made as simple as possible, but not one bit simpler."- Albert Einstein | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
·DSL EXTREME
| Re: Sprint is getting killed by AT&T and Verizon Most of Sprints problems are internal
a) Customer service
b) Billing
c) PR - Nextel iDEN subs are bleeding vs. migrating
Sprint's overall pricing is decent. I use their Nextel, which basically works, but coverage isn't good (esp in Northern Michigan and Canada).
Sprint's been acting like 2 companies, and their bottom line is suffering for it.
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Canada = Hollywood North | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| said by jsimmons :said by moonpuppy :Their plans might be great but poor customer service trumps that. I can't see this move improving customer support or billing. Not a good sign to me. Time to think about a switch to Verizon when my contract period ends. So, why would you switch? How many times have you called a CSR in the past year? Was it resolved. See, it's people like you that's the problem. I'm sure as soon as your new car blows a bulb or idles ruff, you don't run down to your local dealer to turn in your car and run across the street to buy another brand do you? If you have good coverage at a good price, it's pretty STUPID to do and say what you are saying. So, unless your talking smack, why not just go terminate your contract now, go pay more for less and be done with it? | |
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HM250
@ilpcs.com
| Re: Sprint is getting killed by AT&T and Verizon I work for a Sprint Retail store and yea the plans may be great, but I am going to have to agree that outsourcing the customer service employees that you get when you dial *2, the problems you have when you go from a corporate to an affiliate market (or the other way around), and the way that they bill you in advance a month is a bunch of crap. I have had both T-Mobile and Cingular before they became AT&T and I was much more satisfied with their service. I and all of my employees know and understand why we are potentially losing our jobs. | |
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| | | Big Dawg 23
join:2002-03-27
Northfield, MN
| I have several co-workers who are on Sprint. I hate talking to them on there cell because the quality is so horrible. Yes they have pricing but the CS sucks.
One of person had her bill on auto pay. Her corporate card expired and was sent a letter stating to update it. She called 12 times to correct this. 5 Supposed supervisors assured her that the issue was resolve. Then on a business trip received a threatening call that her phone was being shut off for non payment. They had the correct number the whole time and never activated it to allow for Payment. They also had authorization to pull the past due. This was all resolved after a letter was emailed to the then CEO, CFO, COO and many others I gave her from the Consumerist site.
That is not the only person her husband decided to switch from T-Mobile just for mobile to mobile minutes. That was a disaster. The store and CS gave him pricing that was changed when his bill arrived. Instead of going up $5 + Tax it rose $15 + tax.
I can give you many more examples of how bad the customer service is are but why waste my time. I have an option through work for $89.99 unlimited everything thru Sprint. I will stick to my high price Verizon with better service, customer service and overall quality. | |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| said by TKJunkMail :I guess their unlimited data plans aren't helping them get and keep customers. I think that hardcore data users are a small minority of their customers. Most people who go to a cell phone company want to be able to make and receive calls. From what I have heard of Sprint, they are not very good at this particular sport. Above all else, coverage is key. If you can't even use a phone with them, there is no point.
said by TKJunkMail :But closing down stores is a desperate measure. It cuts down on their ability to grow their customer base. Do a lot of people shop the stores though? Perhaps they think they'd do better selling service through their website instead?
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Only SHATNER is Kirk. | |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
1 edit | Re: Sprint is getting killed by AT&T and Verizon said by pnh102 :Do a lot of people shop the stores though? Perhaps they think they'd do better selling service through their website instead? I can't say for all their stores. The one nearest me in a strip mall does decent business. There always seems to be customers in there when I go by.
And when I go to a regional mall, the Verizon store is always packed. In fact, the last time I went in there, they had a "take a number" system to wait on people they are so busy.
So, while I and others do a lot of business and shopping on the web, there evidently are still a lot of people that like to get hands on a phone 1st before buying.
As for myself, I did a lot of research and checking online before I renewed my cellphone contract, but I did go to the Verizon store to check out the different models of phones in person before I made my decision.
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Internet News
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tapeloop
1959. I try to kick the ball. I miss.
Premium
join:2004-06-27
Airstrip One
| said by pnh102 :said by TKJunkMail :I guess their unlimited data plans aren't helping them get and keep customers. I think that hardcore data users are a small minority of their customers. Most people who go to a cell phone company want to be able to make and receive calls. From what I have heard of Sprint, they are not very good at this particular sport. I didn't think there were that many data users either, much less enough users sucking up enough bandwidth to cause that significant an impact.
You're close on your assessment of their calling service. More to the point though is how poor they are at customer service (remember those pesky "problem customers" they axed?), and more specifically billing concerns.
Relatively speaking, their data service is pretty good.
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"I love mankind. It's people I can't stand."
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xenophon
join:2007-09-17
·Sprint Mobile Broa..
| said by TKJunkMail :I guess their unlimited data plans aren't helping them get and keep customers. Well actually Sprint is outselling Verizon 2:1 on data cards, but that's a small part of the business compared to voice. Sprint is clearly better at data.
And Sprint's iDen side is losing customers, not the CDMA side. The churn rate of Sprint's CDMA side is lower than ATT. The iDen/Nextel side is the serious issue. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
1 edit | said by TKJunkMail :Sprint just keeps having more and more problems. AT&T and Verizon are killing them in the wireless market. I guess their unlimited data plans aren't helping them get and keep customers. But closing down stores is a desperate measure. It cuts down on their ability to grow their customer base. When a company starts doing that they are on a downward trend to a sellout to a competitor. Sprint doesn't keep having problems. It's the old problem catching up with'em. I agree with your last remark to some degree. Sprint isn't desperate, they just have to make it's investors sit down and STFU. I know LOTS of people who use sprint in my area. I have 4 sprint phones myself. I had 1 billing issue 6 years ago and it got taken care of. I even have a teen who "text" some kind of code to a online ad and got hit with a 10.00 a month charge. Calling sprint got it removed, blocked and it wasn't painful at all so I think all the people who think Sprint is a crappy company are a bunch of crybabies. I've had more problem with Chrysler financial and credit card companies then Sprint. I see Sprints biggest problem as the billing software they use. Too bad we can find out who it is so people can drive down it's stock into the ground. Keep going Sprint.. I'll stick with you till the day the last light is turned off.  | |
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Sprint is getting killed by AT&T and Verizon
