Big Dawg 23
join:2002-03-27
Northfield, MN
| reply to tc1uscg
Re: Sprint is getting killed by AT&T and Verizon
I have several co-workers who are on Sprint. I hate talking to them on there cell because the quality is so horrible. Yes they have pricing but the CS sucks.
One of person had her bill on auto pay. Her corporate card expired and was sent a letter stating to update it. She called 12 times to correct this. 5 Supposed supervisors assured her that the issue was resolve. Then on a business trip received a threatening call that her phone was being shut off for non payment. They had the correct number the whole time and never activated it to allow for Payment. They also had authorization to pull the past due. This was all resolved after a letter was emailed to the then CEO, CFO, COO and many others I gave her from the Consumerist site.
That is not the only person her husband decided to switch from T-Mobile just for mobile to mobile minutes. That was a disaster. The store and CS gave him pricing that was changed when his bill arrived. Instead of going up $5 + Tax it rose $15 + tax.
I can give you many more examples of how bad the customer service is are but why waste my time. I have an option through work for $89.99 unlimited everything thru Sprint. I will stick to my high price Verizon with better service, customer service and overall quality. |
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HM250
@ilpcs.com
| reply to tc1uscg
I work for a Sprint Retail store and yea the plans may be great, but I am going to have to agree that outsourcing the customer service employees that you get when you dial *2, the problems you have when you go from a corporate to an affiliate market (or the other way around), and the way that they bill you in advance a month is a bunch of crap. I have had both T-Mobile and Cingular before they became AT&T and I was much more satisfied with their service. I and all of my employees know and understand why we are potentially losing our jobs. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| reply to jsimmons
said by jsimmons  :said by moonpuppy :Their plans might be great but poor customer service trumps that. I can't see this move improving customer support or billing. Not a good sign to me. Time to think about a switch to Verizon when my contract period ends. So, why would you switch? How many times have you called a CSR in the past year? Was it resolved. See, it's people like you that's the problem. I'm sure as soon as your new car blows a bulb or idles ruff, you don't run down to your local dealer to turn in your car and run across the street to buy another brand do you? If you have good coverage at a good price, it's pretty STUPID to do and say what you are saying. So, unless your talking smack, why not just go terminate your contract now, go pay more for less and be done with it? |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| reply to jsimmons
Most of Sprints problems are internal
a) Customer service
b) Billing
c) PR - Nextel iDEN subs are bleeding vs. migrating
Sprint's overall pricing is decent. I use their Nextel, which basically works, but coverage isn't good (esp in Northern Michigan and Canada).
Sprint's been acting like 2 companies, and their bottom line is suffering for it.
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Canada = Hollywood North |
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jsimmons
Premium,MVM
join:2000-04-24
Falls Church, VA
| reply to moonpuppy
said by moonpuppy :Their plans might be great but poor customer service trumps that. I can't see this move improving customer support or billing. Not a good sign to me. Time to think about a switch to Verizon when my contract period ends.
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"Everything should be made as simple as possible, but not one bit simpler."- Albert Einstein |
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moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| reply to TKJunkMail
said by TKJunkMail :Sprint just keeps having more and more problems. AT&T and Verizon are killing them in the wireless market. I guess their unlimited data plans aren't helping them get and keep customers. But closing down stores is a desperate measure. It cuts down on their ability to grow their customer base. When a company starts doing that they are on a downward trend to a sellout to a competitor. You can close stores if you have too many of them.
Their plans might be great but poor customer service trumps that. |
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