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jester121
Premium
join:2003-08-09
Lake Zurich, IL

reply to JTRockville

Re: Quit hiring murders and inept peeps

What, like Sprint? Verizon?

You're full of hooey.


JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

My experiences with both Sprint and Verizon (and every single other provider of any type of service I've ever purchased) is head and shoulders above Comcast. No comparison. Not even close.



en102
Canadian, eh?

join:2001-01-26
Valencia, CA

reply to jester121
Exactly... no company 'cares' about you, regardless of what you think, or the impression that they try to give you.

What they do care about is being able to collect money from you for a service (or actual or perceived).

Comcast, in particular attempts to get more money from you by attempting to sell its product as a high end (Lexus vs. Hyundai).

That approach does work for those that are satisfied with their service, or can't justify the cost of switching.

The 'Walmart' approach of cheap service, in general, works well, but not always to the cable/internet industry, even though it is still valid.
--
Canada = Hollywood North



JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
Reviews:
·Verizon FiOS

1 edit

said by en102:

Exactly... no company 'cares' about you, regardless of what you think, or the impression that they try to give you.
I certainly wouldn't expect a company to care about me - in fact, I'd find it rather creepy if they did. I do expect a company I buy service from to make an effort to provide the service, and to treat me as if they want me to continue buying service. Comcast always seemed eager to point out that I wasn't their customer - that their goal was to satisfy shareholders, not subscribers.

I guess it was only a matter of time until Comcast's attitude of not needing to satisfy subscribers spilled over to one of their customers - the shareholder in the news article.

nshulga

join:2002-06-06
Morrisville, PA

reply to JTRockville
Well, there's pre-91 Aeroflot.. and todays United. Other than that, I'd agree.



MrMoody
Free range slave
Premium
join:2002-09-03
Smithfield, NC

reply to JTRockville

said by JTRockville:

I do expect a company I buy service from to make an effort to provide the service
Yes, but lately, it seems they all make much more of an effort to cut costs by NOT providing the service, i.e. trying to supply as little as possible while still keeping the sheep paying (cough*RoadRunner*cough).
--
The public is a poor business manager.

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