deadi
Premium
join:2001-08-26
Perry, OH
1 edit | DNS redirection
Well, I am a little disappointed.
Today I decided to VPN to my company intranet using the connection I pay for at home. All was good at first until I needed to visit one of our corporate websites and I get redirected to a Windstream search website.
Scenario:
VPN to work, works fine.
Browse site at work.
Go to another, redirected.
Go back to previous, works fine.
try the other, redirected.
Sneaky suspicion I was getting redirected.
Call support, could not convince support person it was not me, my VPN or my connection. Sent to 2cnd level who understood what I was talking about.
Corporate server down you say? Nope, change to a root server(4.2.2.2) and it works. Change back to WS DNS server, it doesnt work.
Here is the issue I have with this problem. If I was given the task of fixing that website, I would not be able to troubleshoot or try to fix it because of redirection.
If support at work needed an error like 404, website not found, I would not be able to give it to them.
A perfectly fine working site cannot be reached. They are messing with my VPN connection.
I am not angry with Windstream for jumping on that bandwagon, but I am disappointed I was told it cannot be turned off.
I thought DNS was part of the package we paid for?
Crappy VPN client? Yep! Fortunately, we are moving to a new client, I do not know how that one will work yet.
Advice to all?
There are alternative solutions.
Do not use Windstream DNS if you are having issues.
You may have to add a corporate dns server to your network configuration if they have one.
egamacate urself
Network neutrality:
»en.wikipedia.org/wiki/Network_neutrality
This doesnt necessarily hit Net Neutrality on the head, but its close.
BTW, The 2cnd level support person I spoke with was very nice.
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We learn through the exchange of information, tell me more...... |
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lacibaci
join:2000-04-10
Export, PA | »Windstream DNS Servers - With and Without Ads |
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deadi
Premium
join:2001-08-26
Perry, OH | You rock! 2cnd level is in Ohio? |
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JmanA9
join:2003-06-12
Export, PA
| said by deadi  :You rock! 2cnd level is in Ohio? I'm pretty sure they are. There might be one other support center in the US, but the rest has been outsourced to a company called Wipro, which uses reps in India. |
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