Sly
Premium
join:2004-02-20
Johnson City, TN
clubs:
 ·Packet8
·Callcentric
 ·Comcast Formerly ..
| reply to Cheese
Re: Roberts isn't going anywhere
said by Cheese  :They were supposed to show up this morning between 7 am and Noon to install a new modem and now they are an hour over that time. No call, no nothing and almost an hour on the phone now to find out where the **** they are.... I have had Comcast installed in 3 locations in the past and EVERY time they did the same thing to me. They did it to my mom and dad and every friend who I have recommended Comcrap to. THEY NEVER SHOW UP ON TIME AND NEVER CALL TO INFORM ANYBODY. A friend of mine had to take a day off from work so that they could be there for Comcast (who never showed up)... then they took another day off after the Comcast rep apologized and promised it wouldn't happen again. It happened again... no show and another missed day at work. Another hypocritical apology and a promise to take $10 off the bill for the trouble...
They are the most incompetent company I have ever dealt with. When they DID show up, they installed the cable modem after installing 3 signal splitters first. Naturally the signal level was too low for the modem to synch and so the internet would not work. Not only did they use too many splitters and hook the modem up at the END of the chain (instead of the beginning) they also hooked it up to the -7db side of the splitter rather than the lower loss -3.5db side. Total and perfect incompetence. Constantly raising rates... poorly designed website. Abysmal email system that incorrectly reports 0 messages no matter how many you have. Slow loading (on their home page that espouses "high" speed intenet. The list goes on. Now this... "We haven't made any money in years but stop your complaining, investors. Just give us your money and shut up".  |
