Big Dawg 23
join:2002-03-27
Northfield, MN
| Re: Sprint is getting killed by AT&T and Verizon I have several co-workers who are on Sprint. I hate talking to them on there cell because the quality is so horrible. Yes they have pricing but the CS sucks.
One of person had her bill on auto pay. Her corporate card expired and was sent a letter stating to update it. She called 12 times to correct this. 5 Supposed supervisors assured her that the issue was resolve. Then on a business trip received a threatening call that her phone was being shut off for non payment. They had the correct number the whole time and never activated it to allow for Payment. They also had authorization to pull the past due. This was all resolved after a letter was emailed to the then CEO, CFO, COO and many others I gave her from the Consumerist site.
That is not the only person her husband decided to switch from T-Mobile just for mobile to mobile minutes. That was a disaster. The store and CS gave him pricing that was changed when his bill arrived. Instead of going up $5 + Tax it rose $15 + tax.
I can give you many more examples of how bad the customer service is are but why waste my time. I have an option through work for $89.99 unlimited everything thru Sprint. I will stick to my high price Verizon with better service, customer service and overall quality. |
