AMD Phreak
Premium
join:2003-12-14 | reply to Truitt
Re: [Fixed] Help with my new WISP
Any updates? |
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annimossity
join:2008-01-21
Galt, CA
 ·Comcast
 ·Softcom Wireless
| reply to Truitt
I couldn't get ahold of a technician yesterday they said he would be calling me back. I sent them an email also containing my pingplotter graph, and alot of other questions I had including the questions users on here told me to ask. I will forward the response I get back from them. |
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annimossity
join:2008-01-21
Galt, CA
·Comcast
·Softcom Wireless
| reply to Truitt
Well it doesnt look good, I called tech support since they dont have an email. The guy I spoke to was clueless about the questions I was asking him. He said he would have a tech call me tommorow. I requested for them to call me after 5pm so I would be home to speak to them.
I got home from work and my brother informed me a woman called around noon  saying she was with softcom. He told me she said they reset a couple things on their end and it should be good. As you could have guessed it nothing is different.
Last night was problably the worst it has been for latency and the bandwidth I was getting from speedtests. It was raining so I dont know if that was effecting it. I will try calling them again and try to make some progress. |
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AMD Phreak
Premium
join:2003-12-14 | Rain is not usually an issue unless the link is bad to begin with.
Frost, on the other hand is bad. |
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LLigetfa
join:2006-05-15
Fort Frances, ON
| reply to Truitt
Rain can take down a link if shooting through trees. LOS should be no trouble for freespace loss.
Rain on 900MHz yagi antennas can have a negative effect. Rain (or any moisture) in the coax connectors can also cause problems.
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Strange as it seems, no amount of learning can cure stupidity, and formal education positively fortifies it. -- Stephen Vizinczey |
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AMD Phreak
Premium
join:2003-12-14
| Yeah I know that much. 
If the OP was shooting through trees and it was questionable to begin with, the rain on the antenna would detune it and wipe it off the air. Same situation with frost. Water entering the cables (because originally the OPs photo showed NO weather sealant on the cable) could be a possibility. Even if the cable dries out, water will still be in the connector and shorting it out.
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"No job is so important, and no service is so urgent that we cannot take the time to do it safely."
-- AT&T
--Safety One Tower Rescue Certified
--LLigetfa:"Wimax is like teenage sex. Everyone talks about doing it." |
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LLigetfa
join:2006-05-15
Fort Frances, ON
| said by AMD Phreak  :Yeah I know that much. Ja, I know you know... hence my replying to Truitt.
When shooting through trees, rain on foliage will also diminish the signal. How much, depends on the species of trees and how well they shed water. Some of it has to do with resonant elements such as the long leafed pine needles. I hear they are the toughest to shoot through.
Given the stated distance from the tower and the size of the yagi, I can only infer that it is a tough shot through lots of trees. It would be interesting to know what the RSSI (in dB) is at its worse.
I think we can both agree that on a proper LOS install (sealed connectors) using M2 yagi, rain would have very little effect. Some other brands of yagi are less tolerant.
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Strange as it seems, no amount of learning can cure stupidity, and formal education positively fortifies it. -- Stephen Vizinczey |
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milbrath
join:2006-03-27
Dresden, TN
| Yeah the newer M2 yagi's don't seem to have a problem with rain. I've seen them drop about 1-2 db during heavy rain(have not seen what freezing rain does to them yet). They used to detune rather badly when it rained. That being said perhaps his link cannot handle the 2 db swing during the rain?
BM |
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annimossity
join:2008-01-21
Galt, CA
·Comcast
·Softcom Wireless
| reply to Truitt
Antennas in action | 
LOS of Antennas | 
LOS of Antennas |
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LLigetfa
join:2006-05-15
Fort Frances, ON
| A scrawny tree that light can shine through would have no effect on the signal. Beyond that, it looks like flatlander territory. I'm confused why that antenna was needed for such a short shot.
It would be good to know what the RSSI is. Can you connect to the SM at 169.254.1.1 without a password?
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Strange as it seems, no amount of learning can cure stupidity, and formal education positively fortifies it. -- Stephen Vizinczey |
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AMD Phreak
Premium
join:2003-12-14 | reply to Truitt
Agreed! Those trees up close are nothing. The ones further out may be an issue but I'd doubt it. I do shots through trees like that at 3 miles and have no issues. |
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annimossity
join:2008-01-21
Galt, CA
·Comcast
·Softcom Wireless
1 edit | reply to LLigetfa
Nope it wont let me. There really isnt a whole lot of trees beyond those in the picture and I think the antennas shoot over them. |
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LLigetfa
join:2006-05-15
Fort Frances, ON
| DO you have a router between the PC and the SM? Most routers won't let you connect to the SM that way. You would have to plug the SM directly to the PC and let the OS default to an APIPA.
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Strange as it seems, no amount of learning can cure stupidity, and formal education positively fortifies it. -- Stephen Vizinczey |
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AMD Phreak
Premium
join:2003-12-14 | reply to Truitt
What is your IP address right now, Annimosity? |
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annimossity
join:2008-01-21
Galt, CA | My IP is 204.213.72.66
Yea I do have a router hooked up I will DC it and try it again.
Thanks, |
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AMD Phreak
Premium
join:2003-12-14 | reply to Truitt
what bout the ip on the PC? |
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annimossity
join:2008-01-21
Galt, CA
·Comcast
·Softcom Wireless
| reply to Truitt
Here we go, it let me connect to the IP and brought up a page with alot of options I took some shots of a few of them. In short
RSSI 1634
Power Level -68 dBm
Jitter 2
Air Delay 113 approximately 3.15 miles (16611 feet)
Once again thank you guys for your help. |
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milbrath
join:2006-03-27
Dresden, TN | reply to Truitt
Nothing wrong at all with your signal levels, I'm always happy when I get a link into the -60dbm region.
BM |
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superdog
I Need A Drink
Premium,MVM
join:2001-07-13
Lebanon, PA
| I have been reading this thread for a day or two, and I still haven't figured out why there are 2 subscriber units and 2 yagis on the roof?. Was it mentioned before and I just over looked it?.
I am amazed that the WISP does not have the access blocked to the units, but then again, without this forum, the OP would not really know how to get in, so I guess it is a mute point.
I am also sorry to hear about this WISP's answers so far to the OP's questions. It really does sound like a classic case of the "We don't really know what the issue is?" scenario.
From an operators stand point, when problems like this occur, this is always a way to fix it, but as we all know, the fix may cost a few $$, and most WISP's do not have an overflowing bucket filled with cash.
Since I do not use Canopy, I really can not comment about any of the #'s posted in the screen shots, but from a general point of view, they all seem good?.
Both AMD Phreak and milbrath are much more qualified to answer questions about Canopy radios, and hats off to both of you for taking the time to help.
Since you mentioned that speeds and pings go to hell after 5PM or so, it leads me to believe that this is a classic case of an over subscribed access point.
I have an access point that filled up after 5 months with users, and I refuse to add any more to it. I even have people begging me for service, and I won't do it. I guess sometimes the $$ signs are more important than a good customer experience. And then again, maybe this issue has nothing to do with over subscription, and I am talking thru my a$$, LOL! 
--
»www.wavecrazy.net Join WISPA today! »www.wispa.org/ |
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LLigetfa
join:2006-05-15
Fort Frances, ON
| Ja, the two SMs were explained early in the thread. THe father is a heavy user so they both wanted their own to get double the capacity. They probably both hit the same AP, so as Dr. Phil would say, "How's that working out for you?".
As for my giving away the secret about their gaining access to the read/only stats, I do believe the customer has a right to know link quality stats. They cannot change settings with R/O so what is the harm in having an informed consumer?
As for overloading the AP, I see Azureus on the OP's screenshots and if the both of them are running torrents at the same time, dispite Canopy having a polling MAC, I doubt it can sustain that sort of abuse. It would depend on how well the WISP manages P2P. Sounds like they may not be arbitrating bandwith well enough or there just isn't enough to go around.
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Strange as it seems, no amount of learning can cure stupidity, and formal education positively fortifies it. -- Stephen Vizinczey |
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