thstaff
join:2007-02-19
Nellysford, VA
| [DW6000] Slow browsing speed HN since 2008 started : Others same
I have been reading with interest other post about developing problems with speed on HN since the beginning of the year. We are in Central Virginia near Charlottesville and have noticed a severe degradation in service since roughly Christmas.
We are on Pro-Plan and have sent HN 8 new customers last year alone on referrals. They were excellent until the end of the year. It has now become almost unusable. Others in my area who have the service report similar problems. One new customer I referred was told by HN they were having issues and they would have to live with it, no compensation, no refunds, tough stuff, more or less.
We have had this service for three years with no complaints until now. It would appear to me they have oversold their capacity.
Does anyone else have similar issues or experiences, or answers.
We are in the process of filing formal complaint to Hughes Corporation via our law firm. $80.00 a month is way too much to spend for a service that is seldom working now as promised and advertised.
Tommy in Virginia |
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hgerretz
join:2008-01-22
Floral City, FL
| Re: [DW6000] Slow browsing speed HN since 2008 started : Others
We have noticed the same problem on our Hughes system as well, we have the pro plan too. The system seems to move much slower. I am too disgusted with the fess we have to pay, 80/ month for limited internet access is irritating. Especially when its all we have except dialup. |
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Mdoc
Ehh... munch munch... what's up, Doc?
join:2007-03-27
Sterling, VA | reply to thstaff
You should think about upgrading to DW7000 or higher if you'er still using DW6000. The symbol and information rates are much faster. |
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Jeff2008
@direcpc.com
| reply to thstaff
I'm having similar issues also. I'm on the HN7000S modem, so I don't think a particular modem makes a difference. I talked to tech support today, and they did nothing other than ask I perform another speed test this evening. I'm on the 1Meg plan, but I'm getting dial-up rates (combined the high latency of satellite, it's pretty pathetic). |
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zeekstern
join:2007-11-25
| reply to thstaff
I'm in Va too and have the same problems with my 7000. I dropped the Pro Plan down to the Home Plan since I can't get anywhere near the speed advertised for the Pro plan.
One thing I have noticed is that at about 3:30am my time, my speed is pretty darn good. Then from about 6:30-7am it starts going down hill.
I was thinking about getting the Pro Plus and trying the dedicated IP address to see if the speed improves. Right now I am just using a Netgear router as a hub. When looking at the Problem Statistics, I can see all kinds of problems. I don't speak Indian very well so it is kind of difficult to get anywhere with support.
Zeek |
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io chico
join:2003-12-30
Chico, CA
 ·DigitalPath
 ·HughesNet Satellit..
| reply to thstaff
I have a new HN7000S and I'm getting such slow speeds (151 Kbps) that it's almost impossible to use the internet in the evening. I can't believe that I signed up for another 15 months with this 'upgrade'.
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hn7000s home plan| signal 87 | SatMex5 | 117 West | Vista laptop 3GB ram | XP 1GB ram | Ubuntu Dapper 512MB ram | Firefox only | ZyXEL router |
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hgerretz
join:2008-01-22
Floral City, FL | reply to hgerretz
I have the DW7000, still running slow. Just FYI for my post above. |
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kenz383
join:2008-01-23
Pocahontas, AR | reply to thstaff
I have the DW7000 Sence I got it installed on Jan.7 2008
its SLOW on there own speedtest I get 186 kbs down and
12kbs up this is worse than dialup |
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Mdoc
Ehh... munch munch... what's up, Doc?
join:2007-03-27
Sterling, VA | reply to thstaff
Sorry to hear the newer modem didn't make much difference. The problem is elsewhere. |
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advantage Hughes
@direcpc.com
| said by Mdoc  :Sorry to hear the newer modem didn't make much difference. The problem is elsewhere. The 7000S does have an efficiency advantage in transmitting data, but the advantages seem to be largely to Hughes. What they allow Hughes to do is use the same data handling capacity with a larger number of customers on the same gateway. Most who have upgraded from the DW7000 to the 7000S have not seen much change in performance, unless they were lucky enough to be moved to a new gateway which was less crowded. But others have found, with the upgrade, that they were moved to a gateway that was more crowded. On the other hand, a move from the 6000 to the 7000S should have the potential of increasing upload speeds.
Like with anything Hughes, changing plans, equipment, or anything else is a crap shoot. So, a good rule to follow is that, if things are going good now, don't make any changes because it's more likely that a change is going to make things worse. If things are bad with your current situation, then a change might make things better, but "might" is the operative word. Since Hughes stopped adding new gateways about 6 months ago in anticipation of being able to use Spaceway to meet its growing bandwidth needs, though, the reality is that there aren't too many places on the Hughes system that aren't badly overcrowded (and getting worse all the time, as evidenced by the many threads about poor performance on this board), and few changes in plans, equipment, etc. are likely to result in performance improvements.
One final point, however, is that Hughes practice with aging equipment seems to be to eventually crowd those who have not upgraded into fewer and fewer gateways, and eventually the performance on those gateways gets worse and worse so that customers have little choice but to upgrade or to accept coninually worse performance. |
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Mdoc
Ehh... munch munch... what's up, Doc?
join:2007-03-27
Sterling, VA | OK, so it's both a bandwidth and throughput problem, and it's all on the satellite. The number of subscribers and bandwidth multiplexing are directly related. |
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yolarry
join:2007-12-29
Creston, WV | reply to thstaff
My dial up upload speeds can do better but the download speed which sucks about it. |
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JWENJOYS
join:2008-01-23
Bauxite, AR
·HughesNet Satellit..
| reply to thstaff
Was told after a week of calls that there was a problem on there side and they knew about it all along. was also informed it might improve in two weeks or two months but that still a maybe on the time frame. When I ask for a credit they ran me around and gave the old line they never promised the top speed only it might hit that speed. |
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ALHILLDIRT
join:2007-08-14
Attalla, AL
| reply to thstaff
I've been having the same issues since before the end of the year.Proplan +, DW7000 with upgraded dish and transmitter. My speeds start out in the morning at anywhere from 1.1 to 1.4 down and close to 200k up. Throughout the day, speeds fall steadily. Yesterday evening at 4:30 CST I registered 101/6. This morning I'm back up to speed. |
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thstaff
join:2007-02-19
Nellysford, VA
| reply to zeekstern
What I am hearing here pretty much confirms what we have all been thinking. I spoke just last night to a restaurant owner here who uses the new 7000 on pro plan and he has experienced the same thing. Was working great until recently. It is very frustrating with these satellite providers. I dropped Hughes about a year ago to try WB, it was worse, came back and was satisfied until just about a month ago. Then speeds went down, has never been right since.
I don't know where you are in Virginia, but Verizon Wireless aggressively building a wireless call / data network in our area near the Blue Ridge Mountains near Wintergreen Resort. I can tell you the minute it goes live at least 10 of us commercial customers are gone.
The problem is definitely on the Hughes side otherwise the problem wouldn't be so widespread.
In the interim we are proceeding at the corporate level. Tech support is a waste of time and essentially they insult your intelligence. At the corporate level they do listen and you know the old saying. "It flows down hill!"
-T- |
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hugheshostag
join:2008-01-14
Suffolk, VA
·HughesNet Satellit..
| reply to thstaff
Hey thstaff I'm down in Hampton Roads and began seeing the current slow down in November. I actually did receive a call back from Tier IV as promised (first time for everything) and was told it was a lack of bandwidth and there was nothing they could do about it and I have also been denied credit for not receiving service speeds as advertised. I can't stress it enough....file a complaint with VA Consumer affairs and most importantly Maryland Consumer Protection.
It's a numbers game, the more complaints they get the harder they look at these thugs. I'm on the Pro Plus plan and I'm getting 95 down and 22 up, all for $79.99 a month.
»www.oag.state.md.us/Consumer/complaint.htm |
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Matt987654
@charter.com | Last three installs complained of very slow speeds.
One said "It's no better than dial up!"
Personally checked his system and I agree something need to be done. |
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rjt
|  reply to thstaff
It isn't your modem, it isn't weather, it's HN. Read some of the other forums. This problem is spreading.
So what can we do as a group? More power in a group than individuals. Several years ago I had problem with DirecWay and the support people were useless. I sent snail mail to the corporate headquarters. Addressed the envelopes to CEO, Quality Manager, etc. I got responses and action. Now I'm getting nowhere with tech support on the slow speeds that occur every day from sometime in the morning until mid-night when the speed is magically back near advertised speeds. This time I have the names of the Hughes corp executive and will try the snail mail route again. Perhaps it will work again. Does anyone know of a way to start something like an on-line petition in an effort to provide a group approach? Bitching in forums is not going to get what we are paying for. I will record a complaint with the BBB because the more who do it the more likely something will get done. It will take less time to fill out the complaint than it does to bitch on a forum. More action, less bitching. |
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dmp
Premium
join:2003-12-15
Emmetsburg, IA
·HughesNet Satellit..
| reply to thstaff
I "upgraded" to the 7000s as well as the pro-plan and have the same problems as others here. Internet has become basically unusable the past 3 weeks or so. Amazing that I get to spend $70/mo for something that does NOT work a good part of the day.
If I send an email larger than about 512K it flat will not go and is bumped so I get the pleasure of attempting to resend it. Not to mention the downloads are worse than dialup a good part of the time.
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7000S-RoofMount/ Dell1.8P4-WinXP/ SP2-IE7x-2GBRAM/ LCCU-ProxyOFF/ SatMex5-1270MHz/ 3networked-Switch |
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commonality
@direcpc.com
| reply to thstaff
It seems that, almost every day, there are a few new people finding this board with similar experiences of unacceptable service. My guess is that the common element for most is being on a very overcrowded gateway, which is especially likely for those whose service is fine from midnight to 6 a.m., but whose speeds and service go downhill rapidly thereafter.
I would suggest that what would be helpful would be for those who are having such experiences with essentially unusable service to post their satellite and transponder assignments. Posting the gateway would be further helpful. Doing so would serve two purposes. First, if people with problems find that there are others on the same satellite/transponder/gateway with the same problems, knowing that eliminates the need to wonder whether the problem is on the user end or on Hughes' end. Additionally, knowing that others on the same satellite/transponder/gateway are having a similar experience can better arm you when you call support and they try to tell you that there is no problem on Hughes' end. Without knowing whether others on your satellite/transponder/gateway are having similar experiences, knowing about the experiences of others has limited value. |
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