madrhino
join:2004-07-03
 ·Verizon FIOS
2 edits | reply to gns
Re: At this point verizon owes me $$$$$ for my time
said by gns :
After an especially frustrating conversation with a person who seemed polite but ineffectual, she seemed to take pity on my situation and asked if I'd accept a $100 gift card as an apology for my trouble. Of course I said yes, and felt that perhaps I *was* a valued customer after all! The weeks passed, then the months, and still no gift card. So on a subsequent call I asked about the mysterious gift card. They checked and said there was absolutely no indication that a gift card was ever promised. Incredible.
Rather than hire and train people to fix the problems, they hire and train weasels to deny and lie about them.
They pulled the gift card scam on me too. During the course of trying to get my bill correct, I complained so much they had a special weasel from the Supreme Liars Department call me and swear that they could not have possible offered me a $100 Amex gift card because no such promotion exists!!!!!!!!!!!!
This gutter scam trash company has no morals at all.None-what a filthy disgusting entity. |
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gns
@verizon.net
| reply to madrhino
I'm in northern NJ and have had FIOS for about 10 months now. For the first eight months I received astronomical bills that were roughly double what was promised in their pre-sales pitch.
I have spent HOURS and HOURS on the phone with their customer "service", time and time again. Each time I called I was put on hold for at least 30 minutes with no hold music or loop, which is surprising for a telephone company (it's impossible to tell if you're still connected). When I finally got a human on the phone, they insisted that the bills were correct; however, when I pointed out that they're actually *NOT* correct, they reluctantly checked and ultimately conceded that I was right. Each time they promised that the problem would be corrected on the following month's bill. And seven times in a row, they were wrong.
After an especially frustrating conversation with a person who seemed polite but ineffectual, she seemed to take pity on my situation and asked if I'd accept a $100 gift card as an apology for my trouble. Of course I said yes, and felt that perhaps I *was* a valued customer after all! The weeks passed, then the months, and still no gift card. So on a subsequent call I asked about the mysterious gift card. They checked and said there was absolutely no indication that a gift card was ever promised. Incredible. They transferred me to their "retention" department (let's just hope they mean customer retention, shall we?) who arranged for the gift card. Amazingly, one arrived shortly thereafter.
My bills have been correct for the past two months, but with Verizon I'm always waiting for the other shoe to drop. This has been the absolute worst billing experience I've ever endured. |
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NbWY1
join:2003-05-23
Columbia, MD | reply to scokill5
I spent nearly two months trying to get VZ to fix their billing errors, but eventually gave in and paid the $260 I DIDN'T owe, just in fear of my credit being tarnished. |
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scokill5
join:2001-12-03
Rowlett, TX
| reply to Thespis
I'm in Rowlett too, service is great unless you make changes to anything, including and especially voice. I had a billing nightmare for months that was eventually resolved after multiple calls each month. Each time I was assured the problem was handled only to get the next months bill which was totally screwed up. As I said, eventually resolved, but after much time on phone and frustration. |
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Thespis
I'm not an actor, but I play one on TV.
Premium
join:2004-08-03
Keller, TX
1 edit | reply to madrhino
I had great service in Rowlett too.
Where did I say that the complaints are not valid?
I'm simply saying that more people complain than praise, and relating that I have had four installs that went well and have had equally good luck with support.
Edit: changed "3 installs" to "4 installs". Forgot about the TV... |
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madrhino
join:2004-07-03
·Verizon FIOS
| reply to Thespis
said by Thespis  :I've had no problems at all with either service or billing. I would guess that there are more who have had my experience than have had madrhino's problems. We're just not as vocal. said by Thespis :I've had no problems at all with either service or billing. I would guess that there are more who have had my experience than have had madrhino's problems. We're just not as vocal. Have you considered the possibility that since Keller, Texas is the cradle of FIOS what you experince may be the exception, not the norm?
Do any kind of google about FIOS service- all these people aren't making this up and it's just the tip of the iceseidenberg.
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Get Verizon FIOS,The Anti-DIOS |
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Thespis
I'm not an actor, but I play one on TV.
Premium
join:2004-08-03
Keller, TX | reply to madrhino
I've had no problems at all with either service or billing.
I would guess that there are more who have had my experience than have had madrhino's problems.
We're just not as vocal. |
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