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AshburnVA
@verizon.net
| reply to Alex
Re: FiOS VOD and HD Samsung HDMI Issue....
FIOS, Samsung TVs, and HDMI are incompatible according to Samsung. Use Component Video Cables until Verizon has a fix. Here's a summary of the chat with a Samsung Rep:
Asher R: Hello, I am a Samsung HDTV LiveChat representative. How may I assist you today?
Sam: Hi, I bought a 4665f LCD and I'm having some issues with my FIOS STB
Sam: Are there any issues that you know of b/t samsung 4665f and FIOS TV's motorola STB?
Asher R: Let me check it for you.
Sam: basically, the STB freezes up. I'm using HDMI
Asher R: Okay, thank you for the information.
Asher R: Thank you for waiting.
Asher R: FiOS has hardware/firmware issues with their boxes.
Asher R:
Asher R: They are telling the customers that HDMI is not compatible with the Samsung TVs. I hear they are working on that issue.
Sam: geez, so I should use Component Cables for now?
Asher R: Yes, you are right.
Asher R: I request you to contact Verizon to see when a fix will be available for their boxes.
Sam: ok, thanks for the input. I'll test out the component cables to see if that works.
Sam: Call verizon too. Thanks again
Asher R: You are welcome. Is there anything else that I may assist you with?
Sam: no, that's all. Thanks
Asher R: Thank you for contacting Samsung Technical Support. Please click on 'Close' button to end the chat session and take few minutes to fill in the Customer Survey Form. Your feedback is greatly appreciated
Asher R: Have a nice day and bye!
Sam: u 2 | |
Wgboi71
join:2008-01-23
Lansdale, PA
| I have a Samsung 40" LCD HDTV Model LN-S3241D. I have had Numerous issues with my FIOS HD DVR STB since its install almost a year ago (Feb 2007).
My Install took more almost 10 hours! They replaced the ONT 3 x's, HD/DVR STB 4 x's, HDMI cables 2 or 3 x's they even tried component cables and it didn't make too much of a difference (they never left me cables either) all within those 10 hours! The only reason they stopped was because it was getting late and they could not figure out why the picture looked so bad. Besides, the techs needed to go home and finally eat dinner. Yes TECHS (Plural), they had about 4-5 people at my house! The later it got the more techs arrived. The other techs in the area completed there intalls and wanted to lend a hand to my installer. All the guys were Very nice and all tried to give ideas to help out!!
It was late and the assigned installer called it quits for the night. He called dispatch to reschedule me to complete the install so they could provide a clear, quality picture. He was to come back by 10 am the next day but that NEVER happened and i never got an answer as to why they never came back to complete the install.
I finally called and complained about a month later. They sent a "Specialist" who walked into my house, never turned on the TV and said. I cant fix the problem because its the best you will get with your SAMSUNG TV. I told him my TV was only 3 Months old and worked FLAWLESS with Comcast HD. He told me Fios uses a better Signal then Comcast and cant compare the 2, it would be like comparing an Apple to a Potato and said nothing more he can do and left! He at my house for no more the 5 minutes!!!!
So i was left with many unresolved issues, words that are shadowed, every image has a fuzzy line around it, small pixilations on the screen as the techs described it and many more. This is just a SMALL portion of my many issues with Verizon Fios not to mention my 2 separate no call no shows on the initial install. I lost 2 days of pay and never reimbursed. All this just to find out that my $1100.00 Samsung LCD HDTV is not compatible with Verizon Fios.. WHY NOT? | |
wawaj
@broadviewnet.net
| I have a Samsung 56 DLP using HDMI and have had no problems before the new IMG or after it
I guess i'm just lucky---haven't had any problems with HD DVR before IMG or after new update
Everthing has benn working the way it should
Maybe problems arise from FIOS install---Techs don't know what there doing could be the problem | |
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