[Niagara] 6416 DVR blackouts in Cogeco http://www.dslreports.com/forum/r19854803 en Sat, 30 Aug 2008 11:35:31 EDT Sat, 30 Aug 2008 11:35:31 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20024824 anon : Just to clarify about exchanging the box - I did that, in fact, and because we have no Cogeco locations here it was done via Canada Post, believe it or not, over 6 weeks of wait time as boxes went back and forth. The brand new box did exactly the same thing within a week, on another (different) broadcast of House on FoxHD. So exchanging the box doesn't help, either all the boxes have the same problem, or the problem isn't the box.]]> http://www.dslreports.com/forum/remark,20024824 Tue, 19 Feb 2008 15:14:27 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20016219 hdtvguy :
said by jeisenberg See Profile :

What model PVR do you have? I don't think the Motorola 6416's ever had version 10 firmware (and that's confirmed by information on wikipedia).

He has a 6412 PhaseI, that was the packaged firmware with that model.]]> http://www.dslreports.com/forum/remark,20016219 Mon, 18 Feb 2008 10:04:02 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20015399 jeisenberg :
said by theninjasqua See Profile :

Is that a sure thing? Because the box I have right now had v10 firmware for months since I got it, and that included a few power downs in that time. It only updated during that mass update a few weeks ago.
What model PVR do you have? I don't think the Motorola 6416's ever had version 10 firmware (and that's confirmed by information on wikipedia).

»en.wikibooks.org/wiki/How_to_use···Software]]> http://www.dslreports.com/forum/remark,20015399 Mon, 18 Feb 2008 01:52:48 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20009581 hdtvguy :
said by Marcer See Profile :

To the best of my knowledge, it does not take more than a few nights to roll out a new firmware, so that firmware launch is long since complete. That being said, any units that are in a package pick-up a new firmware when they are provisioned.
That makes sense, thanks Marcer for clearing that up. I've got my fingers crossed that the new firmware has cured the dropped recording problem. KNOCK ON WOOD! SEVEN HAIL MARYS!]]> http://www.dslreports.com/forum/remark,20009581 Sat, 16 Feb 2008 22:14:10 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20006701 Marcer :
said by hdtvguy See Profile :

said by theninjasqua See Profile :

Is that a sure thing? Because the box I have right now had v10 firmware for months since I got it, and that included a few power downs in that time. It only updated during that mass update a few weeks ago.
I wouldn't be surprised if it didn't take a couple of weeks to rollout the upgrade to everyone. I would think that somebody at Customer Support would now if the rollout is still occuring.

How about our Cogeco people here, rollout still happening??
Roll-outs usually occur overnight to minimize customer impact. To the best of my knowledge, it does not take more than a few nights to roll out a new firmware, so that firmware launch is long since complete. That being said, any units that are in a package pick-up a new firmware when they are provisioned.]]> http://www.dslreports.com/forum/remark,20006701 Sat, 16 Feb 2008 12:05:33 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20006287 hdtvguy :
said by theninjasqua See Profile :

Is that a sure thing? Because the box I have right now had v10 firmware for months since I got it, and that included a few power downs in that time. It only updated during that mass update a few weeks ago.
I wouldn't be surprised if it didn't take a couple of weeks to rollout the upgrade to everyone. I would think that somebody at Customer Support would now if the rollout is still occuring.

How about our Cogeco people here, rollout still happening??]]> http://www.dslreports.com/forum/remark,20006287 Sat, 16 Feb 2008 10:38:08 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20004873 theninjasqua : Is that a sure thing? Because the box I have right now had v10 firmware for months since I got it, and that included a few power downs in that time. It only updated during that mass update a few weeks ago.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,20004873 Sat, 16 Feb 2008 00:29:42 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20003179 hdtvguy :
said by theninjasqua See Profile :

This is my dilemma.... I cant decide if I should swap it and risk getting a box with an older firmware version,
As jeisenberg stated once you plug your new box in, it will at some point update. I believe the default version shipped with the boxes is 12.35.

If your unsure, open a new thread in this forum and ask how many users are experiencing the lag problem. With me its been about ten days under my belt and I haven't seen any unusual lag.]]> http://www.dslreports.com/forum/remark,20003179 Fri, 15 Feb 2008 18:33:41 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20002587 jeisenberg : As you mentioned in your own post, the firmware will get updated when you plug in the box, so it doesn't really matter what firmware is currently loaded.]]> http://www.dslreports.com/forum/remark,20002587 Fri, 15 Feb 2008 16:44:00 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20002512 theninjasqua : This is my dilemma.... I cant decide if I should swap it and risk getting a box with an older firmware version, or should I hold out and hope that they update things. I wish I could get someone from Cogeco to give some guidance on this. It is looking like it is obviously a firmware issue, since this just cropped up when that new firmware update got pushed through 2 weeks ago. I am getting frustrated with these continued problems with this thing.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,20002512 Fri, 15 Feb 2008 16:32:56 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20002274 anon : This lag has been reported by Shaw and Cogeco users. Seems to be an off spin of a recent firmware release. Advice by knowledgeable users from that forum have suggested to cold reboot the box and go from there. Theninjasqua didn't you mention that you thought you had a version change just a while back. Might be something to try before you go through all the hassle of exchanging a box.

»www.digitalhome.ca/forum/showthr···?t=80933]]> http://www.dslreports.com/forum/remark,20002274 Fri, 15 Feb 2008 15:46:53 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20001795 hdtvguy :
said by theninjasqua See Profile :

Have you noticed any issues related to responsiveness problems between the remote and the DVR since the update? I am getting issues at times with the box not listening to the remote.

Yes, but my Moto has done that from Day 1. I just figured the IR window is very small and I don't aim right.

said by theninjasqua See Profile :

I also get bad lag sometimes when trying to pause live TV, where it just will not pause, or it will but it takes like 10 seconds to finally stop. Then when you start again it is a little garbled. Not too thrilled.
Take your box back in again, DON"T MENTION THE DROPS!, just list all the other problems you are having and exchange it for a new 6416. HDD's don't have infinite life-cycles and it sounds like yours is due.]]> http://www.dslreports.com/forum/remark,20001795 Fri, 15 Feb 2008 14:35:31 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20001232 theninjasqua : Have you noticed any issues related to responsiveness problems between the remote and the DVR since the update? I am getting issues at times with the box not listening to the remote. I also get bad lag sometimes when trying to pause live TV, where it just will not pause, or it will but it takes like 10 seconds to finally stop. Then when you start again it is a little garbled. Not too thrilled.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,20001232 Fri, 15 Feb 2008 12:52:05 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,20001049 hdtvguy : My apologies to LayZieGirl, I didn't mean any disrespect in my post, just at a high level of frustration.
Obviously we can credit the Feb.4 recording drop to the signal interruption thanks to you pointing out that your friend saw it live.

More interestingly, it seems that at the 10-15 day mark since our boxes have been updated to 16.42 firmware, I haven't had any dropped recordings(excepting the errant P.B.). Neither have I seen any posts here reporting that specific issue.

Still have the occasional audio drops and pixellation - lets hope that Motorola and Cogeco can get those issues sorted it out, sooner than later.

Lets hope that this is the end of the dropped recording issue!]]> http://www.dslreports.com/forum/remark,20001049 Fri, 15 Feb 2008 12:17:23 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19999671 Marcer :
said by theninjasqua See Profile :

So Rogers has firmware that has fixed this issue? Why does every other cable company using Moto boxes not have this update?
Rogers uses SA boxes]]> http://www.dslreports.com/forum/remark,19999671 Fri, 15 Feb 2008 07:40:45 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19999013 theninjasqua : So Rogers has firmware that has fixed this issue? Why does every other cable company using Moto boxes not have this update?
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19999013 Fri, 15 Feb 2008 00:35:07 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19997552 hdtvguy :
said by OMPlease :

This seems a little strange I read the post in Digital Home. They all seem to have one thing in common. Even though several of the posters who comment are not on Cogeco they all mention the show Prison Break and Fox east. Rogers does not use the same back end or equipment or set top boxes as Cogeco they are primarily Scientific Atlantic except for Nova Scotia where they took over a Shaw area.
Rogers in London and Ottawa also used the Moto extensively.

said by OMPlease :

Especially when they comment that they had no issue with the west coast feed.

Well maybe if Cogeco had West coast feed, this problem would have been more ameliorated.

said by OMPlease :

I wouldn’t be so quick to jump on LayZieG.
That was certainly NOT my intention. I very much respect the volunteerism that Cogeco employees show in trying to help people through this forum. It's just that all the research and time I've spent, I suppose that I reacted brashly when proferred that our problems are simply that of broadcast signal interruptions. Whereas I can see from your post that you have done some digging and seem to be more in tune with our issue. Put it down to having a bad day.

said by OMPlease :

I’m not saying I’ve never had a problem with recording but I don’t believe that this issue was cause by my cable company.
I think ( I may be biased on this) that may have been the inflection when I began this post but as I did more Googling it seems to be more an issue related to the interaction of the broadcast signal and the Moto's firmware. As I stated in this post, it took Rogers a year to get firmware that stopped this issue for their users. I am speculating that we may be in the same boat :huh:]]> http://www.dslreports.com/forum/remark,19997552 Thu, 14 Feb 2008 20:10:54 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19993427 anon : This seems a little strange I read the post in Digital Home. They all seem to have one thing in common. Even though several of the posters who comment are not on Cogeco they all mention the show Prison Break and Fox east. Rogers does not use the same back end or equipment or set top boxes as Cogeco they are primarily Scientific Atlantic except for Nova Scotia where they took over a Shaw area. Different companies different equipment, different back office, same show mentioned over and over. Sounds more and more like a source issue. Especially when they comment that they had no issue with the west coast feed. I wouldn’t be so quick to jump on LayZieG. I’m not saying I’ve never had a problem with recording but I don’t believe that this issue was cause by my cable company.]]> http://www.dslreports.com/forum/remark,19993427 Thu, 14 Feb 2008 08:55:47 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19990394 hdtvguy :
said by LayZieG :

Either way, it was a feed interruption with the prison break episode.
Be patient...
Hi LayZieGirl

You are certainly not trying to imply that the 15 or so dropped recordings I've had, the users of this forum had, Shaw users had, Rogers users had and Verizon users had(all Moto 6412&6416 boxes) were all result of broadcasters signal interruptions?

I've sat through during the last month some horribly pixellated signals, to the point that audio is gone and there is no discernable picture and yet captured the entire recording!]]> http://www.dslreports.com/forum/remark,19990394 Wed, 13 Feb 2008 18:44:58 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19988770 anon : Just a general response to everyone.

Last monday, feb.4th, prison break stopped at the 19th minute mark, dead on its tracks.

I asked a friend of mine who only has regular digital standard box if she had interruption as she was watching her prison break, and she said yes, the signal that the broadcaster was feeding to our service has been lost for approx. 30-40seconds and it came back again.

My recording item did say there was a satelite interruption and went black after 19th minute mark.

The fox feed was not that great, but this past monday was much better.

Either way, it was a feed interruption with the prison break episode.

As for audi drops, series recording and harddrive full, those are very well known issues that is in the process of being fixed, as of right not, no estimate time for fix.

Be patient...]]> http://www.dslreports.com/forum/remark,19988770 Wed, 13 Feb 2008 14:36:59 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19975646 theninjasqua : You would think so eh. Well the tech on the phone said it was either a bad hard drive or a weak signal. Tech comes to check it out, says signal is fine must be the DVR, go replace it. Go to replace it, girl says its a known issue with the DVR and swapping it won't make a difference. Just sit tight and wait for the planned firmware upgrade. Essentially, I don't know who to listen to or what to do. Some advice from someone in the know would be awesome.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19975646 Mon, 11 Feb 2008 15:43:48 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19975455 hdtvguy :
said by aks_canada See Profile :

Wonderful!
However, "tech support" should,in theory, trump "girl at the store".
Whatever this issue is it is way higher then both the aforementioned resources. Reading in the DigitalHome Forum it took Rogers over a year to get a firmware that solved their clients dropped recordings.

At least by raising the issue and getting more people calling Cogeco on it, might get us not to have to wait for a year :huh:]]> http://www.dslreports.com/forum/remark,19975455 Mon, 11 Feb 2008 15:10:32 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19975425 aks_canada :
said by theninjasqua See Profile :

said by aks_canada See Profile :

Update
Well, I recorded The Princess Bride
I was told the same thing, that its a common problem. I took it in to exchange and the girl at the store told me that exchanging it is not going to fix anything, that everyone is experiencing this and that I will have to wait until a firmware fix is sent out. I wish we could get some solid word from Cogeco on if there is anything we can do to fix this. I am hesitant to take my box in unless I absolutely have to, but its looking like it may be the only option.
Wonderful!
However, "tech support" should,in theory, trump "girl at the store".]]> http://www.dslreports.com/forum/remark,19975425 Mon, 11 Feb 2008 15:05:58 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19975373 theninjasqua :
said by aks_canada See Profile :

Update
Well, I recorded The Princess Bride yesterday on channel 298.
I sat down to watch it last night with my two kids and a guest (all between the ages of 8 -11) and it froze at the 113 Minute mark. Kids were NOT happy. I tried restarting from the beginning a few times going at different speeds, and then a complete box reset, but could not get anything past the 113 Minute mark.

I just got off the phone with Cogeco support, and they told me it's a common problem, and I need to take my PVR in for an exchange.
I will let you know if anything improves.
I was told the same thing, that its a common problem. I took it in to exchange and the girl at the store told me that exchanging it is not going to fix anything, that everyone is experiencing this and that I will have to wait until a firmware fix is sent out. I wish we could get some solid word from Cogeco on if there is anything we can do to fix this. I am hesitant to take my box in unless I absolutely have to, but its looking like it may be the only option.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19975373 Mon, 11 Feb 2008 14:57:35 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19975369 hdtvguy :
said by aks_canada See Profile :

Update
I will let you know if anything improves.
Please do, and I hope the more that people post in this thread maybe we can get Cogeco to communicate with us officially or unofficially ;) what their take on this is.

I hope your new box works fine :) but I have the sneaky suspicion that this is something inherent in the existing firmware of both 6412's and 6416's.

I am at a loss to figure out what else I can do. I will try to see if they want to do something about my box, but being purchased - I don't have high hopes.]]> http://www.dslreports.com/forum/remark,19975369 Mon, 11 Feb 2008 14:56:22 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19975173 aks_canada : Update
Well, I recorded The Princess Bride yesterday on channel 298.
I sat down to watch it last night with my two kids and a guest (all between the ages of 8 -11) and it froze at the 113 Minute mark. Kids were NOT happy. I tried restarting from the beginning a few times going at different speeds, and then a complete box reset, but could not get anything past the 113 Minute mark.

I just got off the phone with Cogeco support, and they told me it's a common problem, and I need to take my PVR in for an exchange.
I will let you know if anything improves.]]> http://www.dslreports.com/forum/remark,19975173 Mon, 11 Feb 2008 14:23:32 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19974390 hdtvguy : Yeah, except for the dropped recordings I really like the 6416.]]> http://www.dslreports.com/forum/remark,19974390 Mon, 11 Feb 2008 12:16:31 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19973841 theninjasqua : Wow, good research on that. Sure sounds like this is widespread and has been happening for a while now. I wonder what can be done to fix it. I havent had many issues this week with recordings. However my DVR is acting up in other ways. It is starting to lock up, or not respond to the remote. Sometimes I will sit there pressing the remote and nothing will happen, then a minute later all the commands suddenly initiate and the DVR goes crazy processing what I told it to do with the remote... guide open, close, open close, change channel. It goes wack. I guess I will have to call in and possibly get it replaced unfortunately.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19973841 Mon, 11 Feb 2008 10:44:44 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19965930 hdtvguy : Well we can add Verizon FIOS TV suscribers that are having issues with their Motorola boxes.

Here are some threads from that forum on DSLREPORTS:

reply to kes601
Well, just had my first recording error in a while, I was watching at the time, so stopped and fixed it. I was watching college football and had Monk and Nashville set to record, Monk was fine, but Nashville(on Fox HD) was just black video until I stopped it.....I guess that would have been a missed recording had I not been here.
to forum · permalink · · hey mods · · 2007-09-14 21:23:22 · (locked) · Print
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said by kes601 FPRIVATE "TYPE=PICT;ALT=See Profile" :

I guess TV season kicks off w/full steam in a little over a week. We'll see what happens.
I think you'll see a lot of upset people. Up until now I've only missed several episodes of Big Brother and Big Brother After Dark. When I start missing Hero's and Friday Night Lights is when this service might have to be canceled.
to forum · permalink · · hey mods · · 2007-09-14 22:54:34 · (locked) · Print
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Honestly, folks, if the consensus is that my opinion on 2.0 based on what I've read here is not valid and I should stop posting about it until I have it, please stop calling me out by name in your replies compelling me to comment further.

I have stated before I love my FiOS and it is the best TV service I have ever had.

I have stated before that the PQ is beyond what anyone could expect of a TV service.

I have stated before that the 6416 isn't my primary DVR (Series3 TiVo). You think the PQ is good through this POS Motorola box, try a TiVo HD or Series3.

I have stated before that clunkiness and where the favorites list starts are of little concern to me.

I have stated before that it's the dropped recordings, reboots, unwarranted deletions of recordings halved recording space and other box killing bugs.

to forum · permalink · · hey mods · · 2007-08-25 10:58:14 ·
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Studio 60 Missed Again

Both of my DVRs decided not to record Studio 60 again, even though when checking last night at my list of scheduled recordings it showed up. This happened with the season finale of Heroes also. Somebody once mentioned on here that the networks could be sending a block. Since all 3 of these times happened on NBC I'm beginning to wonder if there is some merit to that.
to forum · permalink · · hey mods · · 2007-06-22 16:09:06 · · Print
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FROM High Def Forum:
--------------------
A lot of partial recordings recently.
------------------------------------------------------------

Not sure if its just my DVR but for the last couple weeks I have been getting lot of partial recordings of shows.

Sometimes the show splits in 2 parts and other times its an actual partial recording from 1 min to about 13 mins.

I dont think its a power outage as my VCR on the same outlet has the correct time. Also it would have to happen a couple times a week.
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Shaw High Definition tuner and HD PVR Discussion@DigitalHome

I've read through most of this thread and searched for this issue. I have started to get partial recordings. Often the progress bar shows the full and correct amount of time when I start playback but at some point it reverts to some lesser amount and I only get 8 minutes or 21 minuntes of a show, for example.

Sometimes the progress bar properly shows the shortened amount but obviously, I still end up with less than the full amount.

I had to break down and download a few torrents to catch up on some partial shows.

I'm going to try powering down and unplugging my 6412 to see if anything improves. I do get the pixelation and audio dropout occasionally, but it is usually minor.

Any comments from anyone?
Thanks.
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Any news from Cogeco, is this an active topic anywhere? ]]> http://www.dslreports.com/forum/remark,19965930 Sat, 09 Feb 2008 20:39:40 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19965233 hdtvguy :
said by jeisenberg See Profile :

I have no idea what you mean by "up on the groups".
Sorry - I am referring to Cogeco's newsgroups, Cogeco servers that contain binary files. This is my plan "B" when my DVR drops a recording.]]> http://www.dslreports.com/forum/remark,19965233 Sat, 09 Feb 2008 18:53:50 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19964942 jeisenberg :
said by hdtvguy See Profile :

It's up on the groups, heres the relevant info.
I have no idea what you mean by "up on the groups".]]> http://www.dslreports.com/forum/remark,19964942 Sat, 09 Feb 2008 18:00:45 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19963481 hdtvguy :
said by jeisenberg See Profile :

I missed the part between when the psychiatrist discovers the discoloured area on her body, to the point where the guy with the damaged leg is about to drill into her skull.

Darn it!
I've downloaded it but haven't had time to watch it. It's up on the groups, heres the relevant info.

Title: NB32 ID: nz7dp House - 4x11 - Frozen
Status: Normal
Progress: Finished
More Info: »www.tvrage.com/House/episodes/634127/4x11/
NFO: House.S04E11.HR.HDTV.XviD-CRiMSON.nfo Wait, please…
(1910 bytes)
Reported: Monday 04 Feb 2008, 06:11AM EST (5 days ago) (99 minutes after upload)
Posted: Started: 5 days ago, finished: 5 days ago, duration: 4m 59s
Approx upload speed: 2.7MB/sec
Size: 62 files, 53 data, 9 recovery
Encoded: 726.0MB data + 79.3MB recovery = 805.3MB total
Decoded: 508.2MB data + 55.5MB recovery = 563.7MB total (estimated)
Newsgroups: alt.binaries.multimedia, alt.binaries.tv
Attributes: Category: TV
Video Source: TV Cap, HDTV
Video Format: XviD
Video Genre: Drama
Language: English
]]> http://www.dslreports.com/forum/remark,19963481 Sat, 09 Feb 2008 13:05:14 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19963323 jeisenberg :
said by hdtvguy See Profile :

After making this post, I started playback of the episode, checked back at 20 minutes and at 21min. the picture froze. I FF to 23min. stopped the playback, did My List and restarted the playback at 23min. - this gives me a black screen as the DVR is playing back. At the 1½ mark, the standard message came up "to delete-or not delete" the program. So it did record the first 21min. of House and then 1:09 of dead air.
IN my prior post, I mentioned that I had recorded HOUSE over three segments. When I actually watched it, the first segment (10:00 - 11:00 PM with the actual program beginning at 10:39PM) played without a problem.

The second segment, scheduled to go from 11:00 to 11:30 ran into a blockage at 9 minutes into the recording (during a commercial). I was unable to fast forward or play through that segment - missing 21 minutes of the program's middle).

The last section of 10 minutes played without a problem.

I missed the part between when the psychiatrist discovers the discoloured area on her body, to the point where the guy with the damaged leg is about to drill into her skull.

Darn it!]]> http://www.dslreports.com/forum/remark,19963323 Sat, 09 Feb 2008 12:36:35 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19960048 BettyPuddle :
said by hdtvguy See Profile :

said by hdtvguy See Profile :

said by BettyPuddle See Profile :

Does it happen with any of theirs?
So far my travel to other forums on the internet have shown this to be a Cogeco related problem. You are lucky as my best friend had his recording dropped of the pilot of Terminator Sarah Chronicles.
BettyPuddle - I AM WRONG!
LoL Thanks hdtvguy :) But hey at least you figured out what we didn't - it's other providers too! :)]]> http://www.dslreports.com/forum/remark,19960048 Fri, 08 Feb 2008 19:25:28 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19958630 Krispy :
said by hdtvguy See Profile :

WOW! I'm impressed that something could pull you away from "BioShock".
Ah I finished Bioshock a while back (both ways) back to HALO3 now! (If that's what you meant!)
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,19958630 Fri, 08 Feb 2008 15:21:00 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19958086 hdtvguy :
said by Krispy See Profile :

said by hdtvguy See Profile :

Okay Cogeco-tech guys & gals is this a possiblility for whats been happening to us?
I'm not on the CATV side of the fence so am sorta clueless but I've sent out an email to see if I can find more for you.
WOW! I'm impressed that something could pull you away from "BioShock".

As I've scanned the AVSciences forums I've seen more and more posts about firmware fixes for Comcast and CharterCommunications boxes to deal with errant programming being sent out. In a few cases the problem was attributable to something happening at the head-end.

Thanks for you help!]]> http://www.dslreports.com/forum/remark,19958086 Fri, 08 Feb 2008 14:08:05 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19956601 Krispy :
said by hdtvguy See Profile :

Okay Cogeco-tech guys & gals is this a possiblility for whats been happening to us?
I'm not on the CATV side of the fence so am sorta clueless but I've sent out an email to see if I can find more for you.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,19956601 Fri, 08 Feb 2008 10:12:21 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19955614 hdtvguy : I had one of the moderators from DigitalHome inform that their dropout problem was resolved when Rogers obtained new firmware for their boxes that dealt with changes the station had made to its broadcasts.

Okay Cogeco-tech guys & gals is this a possiblility for whats been happening to us?]]> http://www.dslreports.com/forum/remark,19955614 Fri, 08 Feb 2008 02:03:47 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19954870 hdtvguy :
said by hdtvguy See Profile :

said by BettyPuddle See Profile :

Does it happen with any of theirs?
So far my travel to other forums on the internet have shown this to be a Cogeco related problem. You are lucky as my best friend had his recording dropped of the pilot of Terminator Sarah Chronicles.
BettyPuddle - I AM WRONG!

When I said I visited other forums, I meant Cogeco forums and of course they had the same problem as users in this forum and I made my statement ASSUMING.

Well I visited a Rogers forum, a Different box, Different station set than Cogeco but.......

THE SAME PROBLEMS!!!!!

I think Cogeco might want to start firing some emails off to the suppliers of their progammimg!]]> http://www.dslreports.com/forum/remark,19954870 Thu, 07 Feb 2008 22:48:00 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19953556 hdtvguy :
said by BettyPuddle See Profile :

Does it happen with any of theirs?
So far my travel to other forums on the internet have shown this to be a Cogeco related problem. You are lucky as my best friend had his recording dropped of the pilot of Terminator Sarah Chronicles.]]> http://www.dslreports.com/forum/remark,19953556 Thu, 07 Feb 2008 19:18:12 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19953341 BettyPuddle : I personally record Terminator Chronicles every week and have yet to see it cut out, but that could be just me.

Not to mention I've never seen Prison Break so I couldn't tell you if mine cuts out or

Does anybody have any non-Cogeco friends that have recorders and like Prison Break?

Does it happen with any of theirs?]]> http://www.dslreports.com/forum/remark,19953341 Thu, 07 Feb 2008 18:42:53 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19953075 hdtvguy :
said by hdtvguy See Profile :

Well I had some more responses from DigitalForums and we are up to 7 people that dropped their recordings of Prison Break last Sunday and a couple that also lost last weeks.
Well we are up to 8 people that dropped their recordings of Prison Break last Sunday.

What's going on here?]]> http://www.dslreports.com/forum/remark,19953075 Thu, 07 Feb 2008 17:52:41 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19942634 theninjasqua : And yet still no official word from Cogeco.
--

-theninjasquad]]> http://www.dslreports.com/forum/remark,19942634 Tue, 05 Feb 2008 23:37:24 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19941083 hdtvguy : Well I had some more responses from DigitalForums and we are up to 7 people that dropped their recordings of Prison Break last Sunday and a couple that also lost last weeks.]]> http://www.dslreports.com/forum/remark,19941083 Tue, 05 Feb 2008 19:16:56 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19940555 hdtvguy :
said by Marcer See Profile :

I can identify possible issues that might "predict" a failed recording (i.e. poor signal reaching your DCT), but that is about as close as I can get.
Just to keep you updated I am upping this issue to other forums. I had a response from somebody that like "monalude" and myself lost Mondays Prison Break at the :19 mark. That brings us up to FOUR. That gentleman also lost last weeks Prison Break just as I did.

I don't want to put you on the spot, but other than you fine gents in this forum, is this an issue at all with Cogeco?]]> http://www.dslreports.com/forum/remark,19940555 Tue, 05 Feb 2008 17:42:12 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19940226 anon : Well, he was able to turn the unit off and on remotely and also implied that he had run some sort of diagnostics - maybe he just lied to get rid of me!]]> http://www.dslreports.com/forum/remark,19940226 Tue, 05 Feb 2008 16:53:45 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19939417 Marcer :
said by hdtvguy See Profile :

said by Patstan :

In fact, Cogeco can tell remotely that a recording has this problem, without a visit, because they detected our December one and offered us a replacement recorder on our warranty (it's a purchased box) without a visit.
Okay you Cogeco gurus out there - how do you remotely detect recording problems?
Simple... We don't.

If the call centre is detecting recording faults remotely, I'd love to hear about it. I have not seen or heard of any diagnostic that can specifically detect a failed recording. I can identify possible issues that might "predict" a failed recording (i.e. poor signal reaching your DCT), but that is about as close as I can get.]]> http://www.dslreports.com/forum/remark,19939417 Tue, 05 Feb 2008 14:47:33 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19938736 hdtvguy :
said by Patstan :

In fact, Cogeco can tell remotely that a recording has this problem, without a visit, because they detected our December one and offered us a replacement recorder on our warranty (it's a purchased box) without a visit.
Okay you Cogeco gurus out there - how do you remotely detect recording problems?]]> http://www.dslreports.com/forum/remark,19938736 Tue, 05 Feb 2008 12:50:56 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19938711 anon : In fact, Cogeco can tell remotely that a recording has this problem, without a visit, because they detected our December one and offered us a replacement recorder on our warranty (it's a purchased box) without a visit.]]> http://www.dslreports.com/forum/remark,19938711 Tue, 05 Feb 2008 12:46:32 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19938613 theninjasqua : That sounds like what the in store rep told me 2 weeks ago. All they offered was a $5 rebate starting from back in December. She said they were going to update things in March, but since I got my firmware upgraded a week ago I thought maybe that got pushed up. But since there are still issues who knows anymore. I wish Cogeco setup a direct forum on here like Bell and Teksavvy do so that we could have actual Cogeco people in the know to talk with and troubleshoot better.
--

-theninjasquad]]> http://www.dslreports.com/forum/remark,19938613 Tue, 05 Feb 2008 12:33:28 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19938285 anon : I am on the phone right now with billing and they are offering a 5 dollar rebate . And trying to find out more about the issue. They say they have a memo about the issue and are not sure of a fix]]> http://www.dslreports.com/forum/remark,19938285 Tue, 05 Feb 2008 11:33:02 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19938247 hdtvguy :
said by Patstan :

Question - If we delete the House recording, is the drive in fact OK?
DON'T DELETE THE RECORDING!!

This is your proof for when you call out a Cogeco tech, that nothing is wrong with your box or your setup.

This is three people in different parts of Ontario that on Sunday night had their recordings of HOUSE dropped.

Cogeco will address issues but only if they have sufficient motivation to believe their is a problem. I think from some of the responses of the Cogeco people on this forum, their possibly suspecting there is an issue but thats my interpetation, I can't speak for them.

Call Cogeco support and have a tech come out and show them the recording. If thats all your box is doing, then its fine. I don't believe that these dropped recordings are a user hardware issue. Outside of this and the non-recording Firewire issue this box does it's job very well.]]> http://www.dslreports.com/forum/remark,19938247 Tue, 05 Feb 2008 11:26:41 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19937487 anon : We are in Cobourg east of TO, with a new (bought) 6416 DVR, it all started on Dec 18 with House on Buffalo FOX HD. Cogeco actually mailed out a replacement box (we have no store), it was a rental in error, then they mailed out a brand new box, we mailed both of the others back. Last night we had the same failure recording House after the game on the new box (a manual full hour recording, not based on the Guide). Black screen, frozen. Very depressing. We will call Cogeco this morning. Question - If we delete the House recording, is the drive in fact OK?]]> http://www.dslreports.com/forum/remark,19937487 Tue, 05 Feb 2008 09:10:51 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19937122 anon : I just checked . I have a 6416 III
I am going to call cogeco again today and hope for some type of credit and some answers]]> http://www.dslreports.com/forum/remark,19937122 Tue, 05 Feb 2008 07:28:44 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19936776 hdtvguy :
said by monalude :

I am experiencing the same problem I am reading about in this thread and am looking for some answers. ......... Now tonight i recorded Prison Break and while fast forwarding though the commercial at the 19 minute mark in FF5 it froze again .
OHHH FREAKY!!!!

After my last post, we went upstairs to watch Prison Break on FOX-285HD, and like all the other times it's happened to me as it did you monalude(do you have a 6412 or 6416?), during a commercial the recording lost all audio & video. It happened at exactly the 19 minute mark - done like toast!

Please COGECO we need some help here!]]> http://www.dslreports.com/forum/remark,19936776 Tue, 05 Feb 2008 02:49:54 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19935992 hdtvguy :
said by monalude :

I am experiencing the same problem I am reading about in this thread and am looking for some answers. Some time ago while watching recorded episode of Heroes the episode froze around the 20 minute mark. I dismissed it as a fluke thing. Now tonight i recorded Prison Break and while fast forwarding though the commercial at the 19 minute mark in FF5 it froze again .
This is disconcerting news. I wonder how many other people this is happening to and they too think that it is a FLUKE!

Actually with the most recent dropped recordings the playback on mine continues till the end of the program and then it asks if I want to delete the program.

I've now really started to consume HDD space as I now have to record my HD program and then a SD backup. PAIN!!

Yes, call billing and negotiate a rebate. If you are polite but FIRM you don't have to take their first offer of compensation. Haggle a little - it works!]]> http://www.dslreports.com/forum/remark,19935992 Mon, 04 Feb 2008 22:55:49 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19935856 anon : I am experiencing the same problem I am reading about in this thread and am looking for some answers. Some time ago while watching recorded episode of Heroes the episode froze around the 20 minute mark. I dismissed it as a fluke thing. Now tonight i recorded Prison Break and while fast forwarding though the commercial at the 19 minute mark in FF5 it froze again . I tried to restart the recording and play though the commercial i previously Fast Forwarded through but the recording still hangs at that 20 minute mark. I also tried ff past it but all I get is a black screen.

I called Cogeco and they asked me to reboot the box. I said that is not the problem but will do that later anyway.
The girl said they are seeing a problem like this since a guide update a few weeks ago. Who knows if this is true.

I am wondering if the 5 dollar a month credit is true and still applies and who would i contact for it. As well is there a solution for this problem.]]> http://www.dslreports.com/forum/remark,19935856 Mon, 04 Feb 2008 22:29:04 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19935645 MikeG : I was watching Amer. Gladiators as well, noticed the sound+video cut out for a second, so it was most likely the feed. I was on the NBCHD channel, and at the end the cut off of the simsub was pretty bad. You seen the CityTV warning message, then it kind of flicked and the NBC Deal or No Deal came on. lol
--
Success is measured by effort.
Discover Hamilton]]> http://www.dslreports.com/forum/remark,19935645 Mon, 04 Feb 2008 21:54:36 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19935611 theninjasqua : I had some hiccups tonight during American Gladiators. I was recording something on one tuner, and was watching this on the other. A few times during the broadcast it pixelated out and the sound went out for a couple seconds, interrupting the show. I wasn't too thrilled to say the least, I thought things had been fixed. I had a tech out 2 weeks ago and he said our signal strength is solid and strong, so I don't know if there is something else going on here. I'll wait and see if I experience it at other times and on other channels.
--

-theninjasquad]]> http://www.dslreports.com/forum/remark,19935611 Mon, 04 Feb 2008 21:48:31 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19934513 hdtvguy :
said by jeisenberg See Profile :

]The problem is not the broadcast or the DVR. HOUSE was scheduled to be aired between 10PM and 11PM. Whether you clicked on the RECORD button right after the game ended, or whether it had been set to record days in advance, the recording would have stopped at 11PM (as indicated by the Guide).
I'm a HUGE House fan so I obviously didn't trust this recording to the guide. Since I was watching the game downstairs at 10:25 I went upstairs and set the 6416 to do a MANUAL recording from 10:30 to 12:00, this type of recording doesn't use the guide AT ALL.

After making this post, I started playback of the episode, checked back at 20 minutes and at 21min. the picture froze. I FF to 23min. stopped the playback, did My List and restarted the playback at 23min. - this gives me a black screen as the DVR is playing back. At the 1½ mark, the standard message came up "to delete-or not delete" the program. So it did record the first 21min. of House and then 1:09 of dead air.]]> http://www.dslreports.com/forum/remark,19934513 Mon, 04 Feb 2008 19:03:01 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19933809 jeisenberg :
said by hdtvguy See Profile :

I started watching the special episode of HOUSE and 21 minutes into the program it dropped the recording. This really bugs me as I really was into the episode and being so buoyant at the outcome of the game.

The problem is not the broadcast or the DVR. HOUSE was scheduled to be aired between 10PM and 11PM. Whether you clicked on the RECORD button right after the game ended, or whether it had been set to record days in advance, the recording would have stopped at 11PM (as indicated by the Guide).

I just checked my recording of HOUSE. Because I'm aware of how the DVR works, I asked to record HOUSE by selecting the originally scheduled slot, PLUS the two time slots immediately afterward.

As a result, I have the full episode, which was broken into three chunks:

The first chunk starts at 10:39PM and goes for 21 minutes until 11PM (does 21 minutes sound familiar)? The second chunk lasts 30 minutes (and bears the title of the show that would normally have come on at 11PM). The third chunk has yet a different name, and begins recording at 11:30PM.]]> http://www.dslreports.com/forum/remark,19933809 Mon, 04 Feb 2008 17:10:53 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19933091 hdtvguy :
said by theninjasqua See Profile :

Hmm sounds like a conspiracy to corrupt recordings if you try to fast forward a commercial.
Yeah, then they must hate the 30 sec. commercial skip function for the remotes :D

said by theninjasqua See Profile :

....It would just suddenly pop up that the recording had ended, do you want to delete it.
No, I've never had that happen

said by theninjasqua See Profile :

What happens if you stop the recording you were watching, go back into it and instead of fast forwarding the commercial, let it play normally?
I've tried every which way to Sunday and it won't play right past the freeze point. If while watching I rewind ahead of the freeze point and let it play normally it will stop displaying any more pictures past the frozen frame. If I let it play or FF, the minute counter moves ahead but just frozen picture.

If at some point that the minute counter is past the freeze point and I stop the playback, go back to live, hit My List and hit the play button the DVR goes to the right place where I left off but now there is only black screen.

said by theninjasqua See Profile :

Maybe I just need to change the batteries in the remote.
Yeah that sounds right.

said by theninjasqua See Profile :

But yes it would be nice to get more input from Cogeco on this.
I agree. ;)]]> http://www.dslreports.com/forum/remark,19933091 Mon, 04 Feb 2008 15:30:32 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19932917 theninjasqua : Hmm sounds like a conspiracy to corrupt recordings if you try to fast forward a commercial.

Thinking back, I think a lot of the problems I had occurred when fast forwarding. But I am positive that other times it occurred during normal watching, not during a commercial or fast forwarding. It would just suddenly pop up that the recording had ended, do you want to delete it.

What happens if you stop the recording you were watching, go back into it and instead of fast forwarding the commercial, let it play normally?

I am still having issues though with playback, the unit just will not listen to what I am trying to tell it with the remote. To the point where it just does not seem to be receiving signals anymore, or it will lock up the DVR completely and I will have to unplug it to reset it, then wait a half hour for the guide to come back. Didn't have this problem before that update, but its not as major as the other problems I had been having. Maybe I just need to change the batteries in the remote.

But yes it would be nice to get more input from Cogeco on this.
--

-theninjasquad]]> http://www.dslreports.com/forum/remark,19932917 Mon, 04 Feb 2008 15:02:50 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19932639 aks_canada :
said by hdtvguy See Profile :

DARN!!!!!

I thought things were good, no more dropped recordings, Cogeco carried channels that weren't Simulcast and the GIANTS won.

I started watching the special episode of HOUSE and 21 minutes into the program it dropped the recording. This really bugs me as I really was into the episode and being so buoyant at the outcome of the game.

Then it occured to me that I was FF5(faster with 16.42) and it froze during a commercial. I thought about the 1st time this happened this last summer watching the 2nd season premiere of Heroes. I remember it was a foreign car commercial that the broadcast had screwed up. It played about half the commercial and with no breaks at all the commercial was re-started at the beginning. At the time I didn't care because I was FF5(slower with 12.35) through it. Just before the point that the commercial had re-started thats when it froze and I couldn't get it to play at all.

My point here is that I now clearly remember that when I am watching the playback of the DVR recorded program,it has never happened that it freezes during program content. It has ALWAYS for me been during the commercials.

For those of you that it happened to, think back - did it freeze during the program or as you were FF'd through commercials.

I now also remember incidents were I would be FF'd through a commercial and the FF would drop out. I would have to sit a few seconds at PLAY watching the commercial(UGGH!) until I could FF again.

I am putting a call in for a tech to come out, I don't know how much that will accomplish since the numbers for my box don't look bad.

I am so disappointed!
If it helps, I am joining the club. (more the merrier?)
HDTVGUY i seem to be having exactly the same type of experiences as you. Looking forward to a Cogeco answer.
AKS]]> http://www.dslreports.com/forum/remark,19932639 Mon, 04 Feb 2008 14:21:24 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19931652 hdtvguy : DARN!!!!!

I thought things were good, no more dropped recordings, Cogeco carried channels that weren't Simulcast and the GIANTS won.

I started watching the special episode of HOUSE and 21 minutes into the program it dropped the recording. This really bugs me as I really was into the episode and being so buoyant at the outcome of the game.

Then it occured to me that I was FF5(faster with 16.42) and it froze during a commercial. I thought about the 1st time this happened this last summer watching the 2nd season premiere of Heroes. I remember it was a foreign car commercial that the broadcast had screwed up. It played about half the commercial and with no breaks at all the commercial was re-started at the beginning. At the time I didn't care because I was FF5(slower with 12.35) through it. Just before the point that the commercial had re-started thats when it froze and I couldn't get it to play at all.

My point here is that I now clearly remember that when I am watching the playback of the DVR recorded program,it has never happened that it freezes during program content. It has ALWAYS for me been during the commercials.

For those of you that it happened to, think back - did it freeze during the program or as you were FF'd through commercials.

I now also remember incidents were I would be FF'd through a commercial and the FF would drop out. I would have to sit a few seconds at PLAY watching the commercial(UGGH!) until I could FF again.

I am putting a call in for a tech to come out, I don't know how much that will accomplish since the numbers for my box don't look bad.

I am so disappointed!]]> http://www.dslreports.com/forum/remark,19931652 Mon, 04 Feb 2008 12:01:59 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19909748 brorjace :
said by hdtvguy See Profile
Also on your Mylist DVR recording menu I don't remember(or didn't notice on 12.35) the ability to view by date-title-channel. Is that new?
[/BQUOTE :

that's been there in previous versions (I didn't know about it until one day all listings were "CH 3 GBL" or whatever and I was like "err...hello...where'd my dates go?

I think with the new version of the guide, when you setup a favourites list you can limit your channels to those in the faves list (sort of like the switch between All Channels and All Sub on ExpressVu, which was a feature I was always a fan of :) )

I didn't get home last night (have a friend that is kinda sick so I was taking care of her...I should be home tonight though) to check.]]> http://www.dslreports.com/forum/remark,19909748 Thu, 31 Jan 2008 14:03:48 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19909721 MikeG : Nice to see that you guys are finally getting the nicer features out of the box now. 16.35 has FFx4 i believe, date/title viewing was in 16.35 as well, so I would assume that the feature was not in 12.xx. You should be able to look pretty far into the future with the guide now too.
--
Success is measured by effort.
Discover Hamilton]]> http://www.dslreports.com/forum/remark,19909721 Thu, 31 Jan 2008 14:00:51 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19909442 hdtvguy :
said by brorjace See Profile :

Considering I wasn't home last night to check my DCTs, if they're off from the 16.42 a pwr cycle may fix it, not 100% sure. Let me check mine at home first :)
Well I'm up to 16.42. I notice that using 5 FastForward arrows takes you through your recording a lot faster than 12.35 did!
Also on your Mylist DVR recording menu I don't remember(or didn't notice on 12.35) the ability to view by date-title-channel. Is that new?]]> http://www.dslreports.com/forum/remark,19909442 Thu, 31 Jan 2008 13:18:07 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19904522 brorjace : Considering I wasn't home last night to check my DCTs, if they're off from the 16.42 a pwr cycle may fix it, not 100% sure. Let me check mine at home first :)]]> http://www.dslreports.com/forum/remark,19904522 Wed, 30 Jan 2008 17:05:01 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19903047 hdtvguy :
said by theninjasqua See Profile :

Well apparently my firmware has been updated, which was a huge surprise.
Lucky you! Still at 12.35 here.]]> http://www.dslreports.com/forum/remark,19903047 Wed, 30 Jan 2008 13:20:46 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19901466 theninjasqua : Well apparently my firmware has been updated, which was a huge surprise. We were watching things last night, some off the DVR and same paused live TV, and amazingly there were no issues at all. I got suspicious, so I went and checked the firmware and I went up from v10 to v16 now, and the guide software was updated to v74 I believe. So all my problems for now seem to have been resolved with a simple firmware update that seems to me, should have come out long long ago, considering I was 6 versions behind. Im a little annoyed that it was that easy to fix, because I wasted half my day Saturday with a tech visit and going to their retail store with nothing being solved.
--

-theninjasquad]]> http://www.dslreports.com/forum/remark,19901466 Wed, 30 Jan 2008 08:50:35 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19900644 hdtvguy :
said by travisc See Profile :

Are most of these problems happening with FOX Buffalo HD? It looks to me like the op was watching FOX shows when this happened. If so, this isn't just a Cogeco problem.
Its happened to me on NBC-HD, ABC-HD but yes mostly on FOX as I record them the most. Its happened on various SD channels for other users - don't know if those were FOX affiliates.]]> http://www.dslreports.com/forum/remark,19900644 Wed, 30 Jan 2008 00:59:16 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19900524 travisc : Are most of these problems happening with FOX Buffalo HD? It looks to me like the op was watching FOX shows when this happened. If so, this isn't just a Cogeco problem.]]> http://www.dslreports.com/forum/remark,19900524 Wed, 30 Jan 2008 00:24:39 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19900047 hdtvguy :
said by jeisenberg See Profile :

said by hdtvguy See Profile :

For my buddy it was:
•285 WJBK FOX January 13,2008 - Terminator: The Sarah Connor Chronicles premiere

Interestingly, I missed recording the Terminator pilot on Jan 13th, but managed to catch the rebroadcast of it yesterday night. It went black after 47 minutes.
Welcome to the official club of "COGECO DROPOUTS" :huh:

Interesting, I also missed the pilot, since DrDog is watching it, well it's gotta be good!

So I taped the samething last night. I'll check it out and see if mine dropped.]]> http://www.dslreports.com/forum/remark,19900047 Tue, 29 Jan 2008 23:03:10 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19899046 jeisenberg :
said by hdtvguy See Profile :

For my buddy it was:
•285 WJBK FOX January 13,2008 - Terminator: The Sarah Connor Chronicles premiere

Interestingly, I missed recording the Terminator pilot on Jan 13th, but managed to catch the rebroadcast of it yesterday night. It went black after 47 minutes.]]> http://www.dslreports.com/forum/remark,19899046 Tue, 29 Jan 2008 20:42:49 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19897091 hdtvguy :
said by MikeG See Profile :

I've set House and Boston Legal to record tonight on the regular HD channels, but that depends if other people want to watch them.

What are you going to record tomorrow?
First off MikeG I would like to thank you, brorjace, Marcer and DrDog for your efforts on our behalf, in dealing with this problem. I am sure setting up your recordings at home does not fall in into your daily job duties.

Okay I am recording House and BL on HD as you are.

Some stats on my DVT6416 PIII(Cogeco tech has previously put a line amp in).

•d13 102F° and "0 overtemp counts"
•d03 OOB STATUS SNR 14.7-17.9 - "FAIR"
                           AGC 26% - "GOOD"
•d04 INBAND STATUS "285 FOX" SNR:35.7 AGC: 70%-GOOD
                               "281 ABC" SNR:35.4  AGC: 73%-FAIR
• d06 CURRENT CHANNEL STATUS MPEG LOCK & AUDIO LOCK are "NO" for both 285-FOX and 281-ABC

Thanks again!]]> http://www.dslreports.com/forum/remark,19897091 Tue, 29 Jan 2008 15:18:14 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19896629 theninjasqua : Thats what I would like to do, but it would be nice to get some confirmation from someone at Cogeco beforehand that I can take it in and request specifically a 6416 in exchange. I don't want to get stuck with a Phase I 6412 again. I was wondering if it might be a heat issue because that beast gets pretty hot.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19896629 Tue, 29 Jan 2008 14:04:46 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19896602 hdtvguy :
said by theninjasqua See Profile :

So whos fault is it? Would a firmware update fix that issue? If that is the case I guess that means Cogeco is holding things up.
I don't have high hopes theninjasqua. We have to different boxes, two different cities and again I didn't see anything in the firmware upgrades that dealt with this issue specifically. I am getting a horrible feeling that this has something to do with individual boxes.

If I were you I'd be taking your 6412 to trade in for a 6416. If I remember correctly the 12's didn't have cooling fans for the hard drives, the 16's do.]]> http://www.dslreports.com/forum/remark,19896602 Tue, 29 Jan 2008 14:00:48 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19896422 theninjasqua : So whos fault is it? Would a firmware update fix that issue? If that is the case I guess that means Cogeco is holding things up.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19896422 Tue, 29 Jan 2008 13:37:16 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19896366 hdtvguy :
said by DrDog See Profile :

I will go looking for it on Tuesday for the next week and set it up manually, work fine for me that way, except now that writers strike is messing that up, now, 3 weeks in a reruns already, damn. Reason number 112 why I dislike Network TV
Think back to this September, with all the new and returning series there weren't enough tuners to grab everything. Because like you I record off HD,my 160 filled up real fast.

It irks me that the US HASN'T legalized the broadcast flag so Comcast has to remove the flags before retransmitting from the head-ends so THEIR customers can use their Firewire connections to offload their hard drives.

But here we are in CANADA stuck with a box that honours a now defunct US law and can't Firewire most network programs. Talk about CANADIAN sovereignty!]]> http://www.dslreports.com/forum/remark,19896366 Tue, 29 Jan 2008 13:30:21 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19896310 theninjasqua : Not much info there unfortunately. That Cogeco guy who posted made it sound like everyone is going to get updated to that, so does that mean I will take a jump from v10 to v16? I won't be getting my hopes up.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19896310 Tue, 29 Jan 2008 13:24:59 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19895721 jpaik : For those of you interested in Cogeco PVR software/firmware updates, check out this new thread on Digital Home Canada:

»www.digitalhome.ca/forum/showthr···?t=79670
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minimum waste, maximum joy]]> http://www.dslreports.com/forum/remark,19895721 Tue, 29 Jan 2008 11:53:49 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19895266 MikeG : I've set House and Boston Legal to record tonight on the regular HD channels, but that depends if other people want to watch them. Since we only have the 1 tuner, I've also scheduled them to record on the timeshifted HD channels.

Also, last night I recorded American Gladiators(NBCHD) and Friday night lights(the movie) on CityHD - both worked. I also have Las Vegas & Friday Night lights on a series recording for friday/saturday morning on NBCHD (Seattle) which has been working so far, will see if theres any problem with that on saturday.

What are you going to record tomorrow?
--
Success is measured by effort.
Discover Hamilton]]> http://www.dslreports.com/forum/remark,19895266 Tue, 29 Jan 2008 10:51:34 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19895099 theninjasqua : Not all of mine end up being series recordings. Most are regular ones that I have manually set, and they are generally all on the main network channels, from 2-24 I would say. Sometimes the recording gets dropped, other times it is choppy, drops out, and has sound issues. It happens even with pausing live TV. Apparently I am the only one with this issue it seems, but I don't know what to do about it because I can't get any clear advice from anyone at Cogeco who is in the know.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19895099 Tue, 29 Jan 2008 10:25:52 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19894410 DrDog : Non of my series recording are working either, but there is an issue with that, we all know about that.

But lets say I want to tape the Sarah Connor chrons. I will go looking for it on Tuesday for the next week and set it up manually, work fine for me that way, except now that writers strike is messing that up, now, 3 weeks in a reruns already, damn. Reason number 112 why I dislike Network TV]]> http://www.dslreports.com/forum/remark,19894410 Tue, 29 Jan 2008 08:01:14 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19893442 hdtvguy :
said by MikeG See Profile :

These are set on with the series recording option right?
Sorry. Only Boston Legal and Prison Break are series. The rest where scheduled by moi.]]> http://www.dslreports.com/forum/remark,19893442 Tue, 29 Jan 2008 00:00:02 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19893432 MikeG : These are set on with the series recording option right?]]> http://www.dslreports.com/forum/remark,19893432 Mon, 28 Jan 2008 23:58:00 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19893010 hdtvguy :
said by MikeG See Profile :

On what channels is this happening on, and what is being recorded? I have a DCT6208 running firmware 16.35 on MtnCbl. I'd like to try this here to see if its happening. I dont think it is b/c I have been recording Friday Night Lights(12am) & Las Vegas(1am) on our NBC West HD channel since the seasons started and have not had 1 missed recording.
Well in my area they don't offer timeshifted HD channels :(

But for myself, the dropped recordings have occured on:

•283 WDIV NBC September 24,2007 - Heroes Season2 premiere
•281 WJBK FOX December 18,2007 - House
•281 WXYZ ABC December 18,2007 - Boston Legal
•285 WJBK FOX January 21,2008 - Prison Break
•285 WJBK FOX January 23,2008 - Moment of Truth

For my buddy it was:
•285 WJBK FOX January 13,2008 - Terminator: The Sarah Connor Chronicles premiere

My brother-in-law can't remember date or program but it was an SD channel.]]> http://www.dslreports.com/forum/remark,19893010 Mon, 28 Jan 2008 22:46:37 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19892918 theninjasqua :
said by hdtvguy See Profile :

said by MikeG See Profile :

There is no 10.16 on that page for the boxes firmware. Are you sure you checked the firmware and not the iGuide software?
I think he's running a 6412 box, I beleive they came loaded with 10.13
You're correct, I double checked and I've got a 6412 Phase I. Its an oldie. Anyone know if I can go in to swap the DVR and request specifically, a 6416 since that is the latest model? Or am I stuck with whatever one they give me?

Also brorjace, there are lots of updates since version 12 that would be helpful, much more so aside from the 100% full bug. How about optimizations and changes to code to help with DVR playback? That would sure help me out with the issues I am having. I mean I am running v10, the latest is v16... has my box not been updated in 5 years? Why are there such variances in the versions, I don't understand why they don't keep all the boxes up to date with the same firmware across them all.

What do you guys suggest I do about this issue? I can't seem to get a straight answer out of anyone on what to do.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19892918 Mon, 28 Jan 2008 22:34:26 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19892345 MikeG : I-Guide/Prevue, the same as Source Cable + Cogeco. It would be nice if I-Guide would make their guide HD, looks kind of stupid when you go to an HD channel and the guide doesn't fill the whole screen.
--
Success is measured by effort.
Discover Hamilton]]> http://www.dslreports.com/forum/remark,19892345 Mon, 28 Jan 2008 20:59:07 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19892322 brorjace : what guide does mountain cable use? (I don't have access to a mountain cable dct)

I've had the problem on FOX HD East, but I'm waiting on a few recordings to go through tomorrow to see if I can find a repeat in the problem :)]]> http://www.dslreports.com/forum/remark,19892322 Mon, 28 Jan 2008 20:55:41 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19892106 MikeG : On what channels is this happening on, and what is being recorded? I have a DCT6208 running firmware 16.35 on MtnCbl. I'd like to try this here to see if its happening. I dont think it is b/c I have been recording Friday Night Lights(12am) & Las Vegas(1am) on our NBC West HD channel since the seasons started and have not had 1 missed recording.
--
Success is measured by effort.
Discover Hamilton]]> http://www.dslreports.com/forum/remark,19892106 Mon, 28 Jan 2008 20:19:40 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19891987 brorjace : LOL Granted that the 16.43 feature would be useful (and some of I think 16.41) but I think that we're holding back because of copyright issues :) ]]> http://www.dslreports.com/forum/remark,19891987 Mon, 28 Jan 2008 19:58:49 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19891787 hdtvguy :
said by hdtvguy See Profile :

Version 16.43
New Features:
•Support for Motorola/Tivo software on DCT series set tops.
Shot of the TIVO DVR guide
Click for full size
NewTivoDesktop
]]> http://www.dslreports.com/forum/remark,19891787 Mon, 28 Jan 2008 19:29:23 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19891592 hdtvguy :
said by brorjace See Profile :

While having an up to date firmware driver might fix some small bugs, there hasn't been a substantial fix to push a firmware upgrade out on our network.
Running 12.35 I would LOVE!!to have this:

Version 16.20
Bugfixes:
•Tuners fail to tune to a channel following a scheduled recording.

Version 16.35
Bugfixes:
•Updated driver compatibility for HDCP handshake over HDMI connections.
•Fixed an issue where the DVR erroneously displays 100% full. [Note: This bug appears to persist, but the warning message has changed.]
•Further optimized code for addressing audio/video stuttering on DVR playback.
•Changed the hardware interface IDs over the Firewire output (The Hardware ID changed from "DCT-3412" to "DCT-3416").
•Turned off the optical digital audio bitstream on MUTE, instead of sending stray PCM packets.

Version 16.38
Bugfixes:
•Slightly changes the appearance of the timebar and arrows when using the DVR.
•Changes the use of the "Favorites" button. Pressing this button now scrolls through the favorite channels list. If "Favorites" is pressed when using the viewing guide, the guide is limited to the channels contained within the list of favorites.

Version 16.41
Bugfixes:
•Can launch VOD from either tuner (on dual tuner PVRs)
•frozen frame on going to digital music channels has been fixed
•100% full PVR bug has been fixed [Note: This bug still appears to persist.]
•bug giving ability to PVR a VOD stream has been fixed
•series recordings no longer limited to 8 episodes
•some models were not displaying title/artist on digital music channels - fixed

Version 16.43
New Features:
•Support for Motorola/Tivo software on DCT series set tops. ]]> http://www.dslreports.com/forum/remark,19891592 Mon, 28 Jan 2008 19:01:58 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19891520 brorjace : While having an up to date firmware driver might fix some small bugs, there hasn't been a substantial fix to push a firmware upgrade out on our network. Now, once Motorola fixes the 100% Full HDD message (a newer firmware released said they THOUGHT they fixed it, but in fact hadn't) would be a prime example of what we'd be looking for to update.

Now, my boxes are Phase 3 6416s as well, so I've got a few recordings scheduled to see if I can get a few examples :)]]> http://www.dslreports.com/forum/remark,19891520 Mon, 28 Jan 2008 18:53:02 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19891517 hdtvguy :
said by MikeG See Profile :

There is no 10.16 on that page for the boxes firmware. Are you sure you checked the firmware and not the iGuide software?
I think he's running a 6412 box, I beleive they came loaded with 10.13]]> http://www.dslreports.com/forum/remark,19891517 Mon, 28 Jan 2008 18:52:51 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19891480 hdtvguy : Well we have a new member to the dropout club. My brother-in-law told me today that in the last month his Moto 6416 PIII box has dropped three recordings. The channels were in the 2-70 range, I am assuming they are digital in Welland.]]> http://www.dslreports.com/forum/remark,19891480 Mon, 28 Jan 2008 18:47:23 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19891460 hdtvguy :
said by theninjasqua See Profile :

Wouldn't you want to be keeping them all on the same firmware version?
Having worked on OS/2, Windows and Linux machines, and having repaired industrial machinery for 33 years, the best bit of knowledge I can impart to you is "if it ain't broke don't fix it". There is nothing in the firmware link that MikeG supplied that looks like it would affect our problem directly.

However having said that, there seems to be some benefits to a Cogeco suscriber in running the Version 16.43 firmware. If MountainCable is running it I would assume it would be safe enough for Cogeco suscribers boxes to be updated.]]> http://www.dslreports.com/forum/remark,19891460 Mon, 28 Jan 2008 18:44:56 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19890438 theninjasqua : Thanks for looking into it. It sounds then like no one knows if it is a known issue or not. That is my complaint right now, 3 different people at Cogeco have told me 3 different things. No one seems to know what is going on or what is causing these problems, or even if there is a problem. There has to be someone in the know about this. Any word on this supposed firmware update? Also why the variance in firmware versions from player to player? Wouldn't you want to be keeping them all on the same firmware version?
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19890438 Mon, 28 Jan 2008 16:08:27 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19890395 brorjace : *waves hands in the air* heh I work in the digital phone dept :P I"m trying to find an answer to this one guys it takes some time. So please be a little patient, a co-worker and I are trying some stuff in the next few days to try to replicate the problem]]> http://www.dslreports.com/forum/remark,19890395 Mon, 28 Jan 2008 16:04:05 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19890075 theninjasqua : Isn't there anyone from Cogeco who can comment on these issues that many of us seem to be having?
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19890075 Mon, 28 Jan 2008 15:16:06 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19889971 hdtvguy :
said by theninjasqua See Profile :

The thing is, I'm not even recording HD broadcasts, they are all SD. How do you tell which turner you are using?
Well if I remember correctly - when you turn the box on and are recording nothing, begin recording - then thats thru the primary tuner, when you attempt to record a 2nd program the box will ask you if you want to swap to your other tuner, that would be the secondary tuner than.

Check this link out for moer checks on your Moto: »en.wikibooks.org/wiki/How_to_use···guration]]> http://www.dslreports.com/forum/remark,19889971 Mon, 28 Jan 2008 15:02:01 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19884742 theninjasqua : Yeah I did that too.

Platform Built: Version 10.13 February 10, 2006

Which is the same thing the other screen showed.

The only thing in the list at the bottom is something called tcas v72.17. Thats it.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19884742 Sun, 27 Jan 2008 17:27:18 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19884332 MikeG : This is the one that you want.

How To Check Your Firmware and Software Versions (Universal)

1. Turn off the box (press POWER on the remote).
2. Immediately press OK/SELECT. Press it again if the display (black text on white background) does not come up within a second. [[[If pressing OK doesnt work try Menu, you should get a decently big list of options]]]
3. DOWN ARROW to "d08 CODE MODULES" and press OK/SELECT.
* The firmware version and build date are listed at the top, i.e., "Platform Built: Version: 16.20 Jul 13 2006 15:06:09".
* In the middle of the page, there is an "Object" column and a "Ver" column that lists your firmware and software versions, i.e.,
o Firmware: TC_OS_ED 16.20
o IPG Software: Tv_Guide 74.53
o VOD Software: A231_VOD 23.45
4. To exit the menu press POWER twice. The unit will exit the menu and turn back on.
--
Success is measured by effort.
Discover Hamilton]]> http://www.dslreports.com/forum/remark,19884332 Sun, 27 Jan 2008 16:03:49 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19884122 theninjasqua : Following these instructions off that Wiki article..

How To Check Your Firmware and Software Versions (i-Guide)

1. Press the "Menu" button TWICE on the remote to get to the "Main Menu".
2. Arrow down if necessary and select the "Setup" menu on the bottom left.
3. Arrow down once and select the second option, "Cable box setup".
4. Arrow down to the bottom and select the "Select to display" button for the "Configuration" option.
1. Second down on the left is "S/W Ver". This is your software version.
2. Sixth down on the right is "Firmware". This is your firmware version.


It showed a Software version of 73.50 and under firmware, it says 10.13.

Also to reply to brorjace, even though some of the firmware and software updates don't pertain to features Cogeco uses, it is still a good idea to update because there are lots of adjustments that can help with performance and stability. These types of things should always be kept up to date, regardless if Cogeco supports some of the features in the updates. Im a little pissed that my DVR is not working right when a firmware update will fix it, but Cogeco will not roll it out to us. So I am paying for an unreliable DVR that I don't trust to record things properly anymore.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19884122 Sun, 27 Jan 2008 15:24:52 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19883703 brorjace : I don't know the official reason but I believe it's because there was nothing really fixed in the new versions that pertained to our service (like when they THOUGHT they fixed the 100% full error, which they didn't)

But if this issue with the dropped recordings is Guide but not DCT related then a Firmware update will not fix this (unless the Guide issue is because of a fault in the firmware).]]> http://www.dslreports.com/forum/remark,19883703 Sun, 27 Jan 2008 14:04:02 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19883561 hdtvguy :
said by MikeG See Profile :

I heard from a former cogeco user that his box was on 12.##. There are definitely a lot of fixes since then. MtnCbl is on 16.35 last time i checked last year.
Wow - way behind @ 12.35 :( and it had the dreaded 100% full message again last night :mad:. Was series recording Ramsays Kitchen Nightmares. Walked into the room for something and saw it wasn't recording. But it had changed to the right channel at the proper time. My wife saw it display the 100% full message even though it was actually at 22%. Show was almost over when I hit the record button and thankfully since the buffer had filled because it was on the right channel, we got it all.

Why the reluctance to send out the newer 16.## firmwares?

Can a Cogeco tech upload firmware into the box or can it only be done through the network? ]]> http://www.dslreports.com/forum/remark,19883561 Sun, 27 Jan 2008 13:34:11 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19883099 MikeG : There is no 10.16 on that page for the boxes firmware. Are you sure you checked the firmware and not the iGuide software?]]> http://www.dslreports.com/forum/remark,19883099 Sun, 27 Jan 2008 11:55:52 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19883077 theninjasqua : According to that, my box says I am running v10.16. Thats a long way off from the latest updates. Why is Cogeco so far behind on the updates?
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19883077 Sun, 27 Jan 2008 11:51:13 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19883065 MikeG : Heres a list of firmware that the motorola boxes are running. Each version lists the fixes. I heard from a former cogeco user that his box was on 12.##. There are definitely a lot of fixes since then. MtnCbl is on 16.35 last time i checked last year.
»en.wikibooks.org/wiki/How_to_use···_Details
--
Success is measured by effort.
Discover Hamilton]]> http://www.dslreports.com/forum/remark,19883065 Sun, 27 Jan 2008 11:47:17 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19883033 theninjasqua : So what do you advise for us to do then? 3 people from Cogeco told me 3 different things, so I don't really know what to do about this right now. Any suggestions?

Okay so you can't say that there will definitely be an update coming in March, but can you at least say that there are known issues that are being worked on that a future firmware update will fix?
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19883033 Sun, 27 Jan 2008 11:39:24 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19882182 brorjace : Now I can't comment on an update coming in March, I honestly can't say "yes we will update the firmware in March" BUT Your guide certainly having issues with Pause/Rew/FF on Live TV may need a software reboot (more or less a factory reset) or a DVR swap to get that fixed however other things such as Series Recordings will never be fixed with a DVR swap as I can say 100% that its software related and its on all boxes (being a call centre rep)]]> http://www.dslreports.com/forum/remark,19882182 Sun, 27 Jan 2008 03:40:21 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19880493 theninjasqua : All my recordings are in SD, I don't have an HD TV so I don't have the HD channels. And not only do I have issues with DVR playback, it is also when pausing live TV then playing it back.

Perhaps all our DVRs will work better once this supposed 'update' comes out in March. Im just appalled a bit now that I think about it, with the lack of communication. I talked to 3 different Cogeco reps, 1 phone tech, 1 regular tech, and 1 store employee. And they all told me different things. If the issue is in fact bad software on the DVR that an update would fix, ideally the phone tech should have told me that instead of wasting time sending a tech to my place, then wasting more time having me go down to swap the DVR.

I wish someone in the know at Cogeco could comment on here to clear this all up so we can see what is going on here.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19880493 Sat, 26 Jan 2008 19:59:05 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19878581 brorjace : I think my Terminator recording was on FOX HD if I remember correctly.

In terms of Extended Warranties, you can contact Motorola and see if you can purchase one from them. But a box swap won't fix the series recordings nor will it help the Drop Outs, it *might* be a Guide problem (same problem as the Series recordings) but I could be wrong. I'm going to see if I can find out some more info on my next break.]]> http://www.dslreports.com/forum/remark,19878581 Sat, 26 Jan 2008 13:25:36 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19878368 hdtvguy : It would be helpful if people would mention in their posts wether they are experiencing dropouts in HD, SD or both. My wife has had a series recording of Y & R in SD everyday since I got the unit and never had one dropped recording, I am up to 8 dropped HD recordings since this summer and most of them were on the primary tuner. It seems theninjasqau seems to be the exception.

Unfortunately I can't swap my tuner as I made the mistake of purchasing it outright and unlike FutureShop, Cogeco for some reason doesn't have extended warranties :(]]> http://www.dslreports.com/forum/remark,19878368 Sat, 26 Jan 2008 12:44:41 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19878314 Nighthawk : Hi. I just experianced the same issue the other night for the first time. I got half way through my show and then the screen just went black and then it stopped playing the show. Rewinding and fast forwarding didn't help. So I happen to look on the forums and here lots of other people are experiancing the same issue.

Lets hope that there will be a fix real soon.]]> http://www.dslreports.com/forum/remark,19878314 Sat, 26 Jan 2008 12:34:22 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19878225 theninjasqua : Some interesting developments following the visit by the tech this morning...

He checked my line out and the connection is perfect, no errors he said. Having no problems with the connection, so he said it must be an issue with the box itself. He told me to take it over and get it swapped, which was fine by me, I just wanted it fixed. Also to note, the tech that came was excellent, very helpful and friendly. I came away from that very positive.

So I run over to the Cogeco store at the mall all prepared to swap it, until I start talking to the girl that worked there. I tell her about the tech visit this morning and the problem that I am having with the DVR, and she kind of made me feel silly by saying that its a common issue, lots of people are having problems with it including herself, and she proceeded to run through the various issues with the DVR.

Here is where it gets interesting... she said that there is a known issue with the software on the DVRs that is messing up recordings, and that an update is on the way to fix it... problem is, according to her the update won't come until March. In the meantime, Cogeco is crediting DVR accounts $5 a month starting from December until the issue is fixed. I now have about $20 of credit on my account. She told me that I can get it swapped anyways, but it most likely will not fix the problem, and said if anything it could get worse. Plus she said if I do swap it, thats the last time I can swap it. I didnt know what to do, I kind of wanted to swap it but at the same time was concerned that it would be the last time I could swap it. Plus if it is going to be fixed in a few months, then maybe I can tough it out, especially since I had programs still recorded on it. So I ended up just keeping it and I am going to wait it out. Although I would kind of like more then $5 a month for this inconvenience.

Another thing that she mentioned was that she was a bit surprised that the tech didn't just mention to me the issue with the DVR to save me the trip in. She said that they(meaning the retail store people) have been telling the techs for months that there seem to be issues with the DVRs because tons of people have been coming in hoping to swap. She basically said that the techs were in denial about it.

Anyways, looks like we will have to wait for this supposed update. I dont know why it is going to take so long. Can anyone from Cogeco on here comment on this or confirm it? I'm not too thrilled about this all, especially with the amount per month I am paying for this service.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19878225 Sat, 26 Jan 2008 12:16:09 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19875712 brorjace : I know Quebec just launched the 3408 or something, I haven't heard anything of a new DVR yet, but I can ask around when I get in tomorrow if you guys want.]]> http://www.dslreports.com/forum/remark,19875712 Fri, 25 Jan 2008 21:00:22 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19875562 DrDog : Not sure

But being a field tech, I don't really look at stuff like that in great detail, I have my own stuff to constantly follow, but I have read and heard about them.

Maybe someone from activations or the call centre may have a better idea]]> http://www.dslreports.com/forum/remark,19875562 Fri, 25 Jan 2008 20:31:20 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19871687 MikeG :
said by DrDog See Profile :

there are new boxes coming soon, the rumour is Fall 08, bear in mind that is a rumour
Is this the same box that was released in Quebec? (DCT3080)
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Success is measured by effort.
Discover Hamilton]]> http://www.dslreports.com/forum/remark,19871687 Fri, 25 Jan 2008 10:18:28 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19871131 brorjace : Its a problem with the guide, from time to time if the program is NOT in the A-Z Title Search, it won't record.

So when it cuts off early it might be in intermittent guide problem as well.]]> http://www.dslreports.com/forum/remark,19871131 Fri, 25 Jan 2008 08:19:01 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19871119 theninjasqua : The thing is, I'm not even recording HD broadcasts, they are all SD. How do you tell which turner you are using?

And yes it would be nice to have more choice when it comes to these things, this Motorola one isn't the greatest.

Series Recordings are an issue with me as well, half the time they don't even work it feels like.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,19871119 Fri, 25 Jan 2008 08:12:50 EDT Re: [Niagara] 6416 DVR blackouts http://www.dslreports.com/forum/remark,19870905