I've been trying for 2+ weeks now to get an answer from AT&T on switching my FTTP Legacy Elite to FTTP U-Verse Eliete. They quoted me a price of $40/mo ala cart and $100 install with $50 rebate but no one knows how to place the order or return my calls. Same problem with the Direct forum.
My only hope is this causes TWC to increase their speeds in my area because I am so friggin done with AT&T I'm out of here very, very soon. Just like you.