| reply to steve case
Re: BS said by steve case :
I call BS. Routers don't store email, they route packets. Email is stored on disks. If they "lost" email that means they had a hardware problem completely unrelated to the router. Charter isn't telling you what really happened.
You are correct on the router part of your statement.
But you are incorrect that a hardware problem had to occur to lose emails/files. A software maintenance routine to back up and then delete email from primary disk storage could malfunction and end up only doing the delete part. Software is written by humans and they do screw up - on a regular basis.
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