Chris0372
@raytheon.com
|  Viatalk-Major problems
I too switched to ViaTalk after Sunrocket went bust. 
I can say that with Sunrocket I had an excellent experience with no technical problems and excellent reliability. Not true with Viatalk. I signed up for the 1yr $199 flat fee and got burned because the reliability was so bad I had to switch to Verizon FIOS phone service 4 months into the deal. I coudn't carry on a long distance call with my family without getting disconnected. Often I got disconnected multiple times in one conversation. Everone I talked to said "wow, you really have some great phone service. Good thing you got that VIOP provider!" I did email in a couple of trouble ticket requests but often those weren't handled either and to be honest I don't have a lot of time to sit on the phone with their phone support. They should be able to monitor their own network and know how many calls are being dropped at least. That was the end of Viatalk for me. |
