1 edit | Upon reflection, since you have been trying to get them to fix this for such a long time, you could also try going to the top:
Virginia Ruesterholz
President
Verizon Telecom
One Verizon Way
Basking Ridge, NJ 07920-1097
virginia.p.ruesterholz@verizon.com
ph: 908-559-1069
fx: 908-696-2135
One more thing - I saw this information listed in an article some where and saved it for "just in case" (I've never personally tried it)
For problems that drag on with no resolution, Verizon has a hotline - 1-800-483-7988 - which takes frustrated Verizon customers directly to customer relations. Pay special attention to prompt number three for problems that have "escalated to management personnel without an acceptable resolution." |
