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Links: ·Our availability map ·Verizon FIOS FAQ ·Verizon FIOS Home ·BBR (general) Fiber Optics forum
[NEWS] Verizon Buys Corning's Bendable Fiber »
« How is the service/speed at Verizon FIOS in Cerritos, CA ?  
AuthorAll Replies


somebodeez
Premium,MVM
join:2001-09-24
here
·Verizon FIOS

1 edit		reply to drusoicy
Re: Verizon FiOS HORRIBLE customer service - privacy issue

Upon reflection, since you have been trying to get them to fix this for such a long time, you could also try going to the top:

Virginia Ruesterholz
President
Verizon Telecom
One Verizon Way
Basking Ridge, NJ 07920-1097
virginia.p.ruesterholz@verizon.com
ph: 908-559-1069
fx: 908-696-2135

One more thing - I saw this information listed in an article some where and saved it for "just in case" (I've never personally tried it)

For problems that drag on with no resolution, Verizon has a hotline - 1-800-483-7988 - which takes frustrated Verizon customers directly to customer relations. Pay special attention to prompt number three for problems that have "escalated to management personnel without an acceptable resolution."
to forum · permalink · · 2008-01-25 14:44:18 · Reply to this
Forums » US Telco Support » Verizon » Verizon Fiber Optics[NEWS] Verizon Buys Corning's Bendable Fiber »
« How is the service/speed at Verizon FIOS in Cerritos, CA ?  

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