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eightyshort
@direcpc.com
| Terrible hughesnet service and support
Hi Bluenote,
Sounds like I (we) are not alone with what has been an absolute dissapointment. Like you, I live out in the sticks where satellite internet is the only option. I too ran into problems within the first week of service. I noticed that it kept getting slower and slower. I call the "highly competent" (major sarcasim) customer service over-sees, and after filtering through 30 minutes of broken english, I was told that I need to upgrade!!
Well, that was special since my all-to-willing-to-make-the-sale-rep neglected to tell me that there would be an additional $20.00 charge to make it faster. Well, the speed was not a whole lot different, unless you like to do your work at 2:00 am.
I am very seriously going to contact one of the major network investigative shows like 20/20 or Dateline. I don't know if they will help (they may be owned by Hughes), but at $79.99 per month, this is lousy, and needs to be addressed. This is fleecing of America at its best.
I have read many similar complaints about the service, and I think that it is about time to make Hughesnet come clean and admit they have an overloaded system.
Take care, and keep posting if you find anything different.
Can you tell me the number for the Stateside "advanced support"?
Thanks,
Eightyshort (fee per month) | |
Bluenote
join:2008-01-24
Silsbee, TX
 ·HughesNet Satellit..
| Hi Eightyshort,
The numbers I have had the best luck with is their corporate office numbers, try 866-636-0012 or 301-428-5500.
The 866-Hughesnet number is a total waste of time.
I have been documenting all that has happened since the "upgrade", names dates, times, speed reports, hopefully this will provide helpful.
bbluenote | |
eightyshort
@direcpc.com
| Bbluenote,
Thanks for taking the time to respond with the phone number. I check this site daily now, and I am just furious over how many others are having the same problems. Everyday, it seems that another victim speaks out.
I am going to attempt to speak to someone in this country, wish me luck.
Eighyshort. | |
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