Selected ISP Support > Earthlink DSL > Earthlink problems with email to & from SBCGlobal

Earthlink problems with email to & from SBCGlobal

Without error messages (error codes and error text) there isn't much to determine where the issue is or what kind of issue is being seen.

SMTP Server Status Codes and SMTP Error Codes.pdf
»www.answersthatwork.com/Download···odes.pdf
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

Unfortunately I didn't save the email I received with the error from the email I sent (but I've bookmarked your info), but the person who sent me email that I didn't receive didn't receive any error, I just didn't get (after 16 hours or so).

Another possible issue on not getting email can be your settings for Spam and Virus protection (if the sender did not make a mistake or typo). You would have to login to Earthlink to check your settings and login to WebMail to check your Spam folders.

»myaccount.earthlink.net/

»webmail.earthlink.net/
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

We made sure she didn't make a mistake or a type, and I did check the settings in Earthlink webmail to see if it was there (nothing in the spam folder -- this is a business email address used carefully that doesn't normally get spam).

Is this a Hosting Account email address because the Residential DSL I have has never had incoming messages go missing from any provider. I've never had anyone tell me they sent me email and why didn't I get it since I've been with EL/MS. Plus I do not know of any posts saying that here in the Forums in the past. Of course bounced messages and returned emails with errors have been posted about.

Also, did you have the person resend the missing email message? It should be in their outbox folder or their sent mail folder where they can easily resend it. If it can't be found in their email program, it is likely they made an error and never actually sent it. It could also be in their draft folder which means it was never sent.

Regards,

Doctor Olds
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

No, this is a standard residential DSL email address. And, the sender sent me several messages that I didn't receive. I guess I will have to assume there was some error on her end.

Have her resend them to see if they come through now. The original emails should be available in her email program to resend as I posted above. If she says she can't find them, then there may be a "user error" issue.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

reply to Cyndee
Greetings from the land of the lurkers.

I recently had the same problem. The error from the Earthlink end is copied and pasted below. The message was eventually delivered, three days late. If this isn't what the OP saw, I'll edit my post to avoid undue confusion.

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This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 48 hours on the queue on elasmtp-masked.atl.sa.earthlink.net.

The message identifier is: 1JH1DX-0006i9-5O
The date of the message is: Mon, 21 Jan 2008 13:17:53 -0500
The subject of the message is: Re: Sorry - message got delayed

The address to which the message has not yet been delivered is:

xxxxxxxxxxx@sbcglobal.net
Delay reason: SMTP error from remote mailer after MAIL FROM::
host sbcmx2.prodigy.net [207.115.20.21]: 451 4.7.7 Excessive userid unknowns from 209.86.89.68

No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.

-- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.10/1240 - Release Date: 1/23/2008 5:47 PM

Yes, DrStrange, I believe that is the error I received.

quote:

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Delay reason: SMTP error from remote mailer after MAIL FROM:: host sbcmx2.prodigy.net [207.115.20.21]: 451 4.7.7 Excessive userid unknowns from 209.86.89.68

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Yes, that email did eventually go through after several days -- but how can I prevent that delay? Other emails to that same sender were received more promptly, and without error, but still took several hours -- much too long.

I won't be able to reach my sender to ask her to resend the emails until tomorrow.