Nightly Slowdown in CenturyTel

Re: Nightly Slowdown

Wed, 07 May 2008 18:28:41 EDT

anon : One thing you have to realize with Centurytel is they Guarantee NOTHING 10 meg means minimal 5 meg download. This is from years of experience with them telling me it was my computer or my equipment. It is never there fault and they will hardly ever admit they have a problem.

If you have 1.5 service then they only have to supply you with about 500-756 download minimal speed to be providing there contract speed.

We used to have 10 meg service with centurytel that never got above 6.5 to 7 on a great day. it usually run around 4.3 to 5.75, nightly slow downs were terrible with speeds as low as 256 many nights. We and our whole neighborhood complained and it was fruitless. I have read many post on this thread and getting an unbiased reply will be limited.

My experience with centurytel has been awful to say the least, there customer service is horrendous and they could just care less about the customer.

No matter what some will post on this thread, the truth is if you can get another ISP get it fast and then you will enjoy the Internet again. My wife wonders what I was thinking, not to have switched a few years back when centurytel really went downhill fast, but we had them for years without to many problems and then wham our service sucked big time and stayed that way until the end, I have heard they are out of bandwidth capabilities from one of there phone companies to another, they are on there own wires and that's the problem

We have been lucky we switched to Charter about a month ago and all I can say is WOW what a difference. We get 10.4 to 10.68 all the time, and that's testing while listening to the radio on line- it just never changes much. Lowest I have seen so far is 9.82 and customer support was terrific for us, we had a bad line down the street when we hooked up and it wasn't "toning" properly so they spent a 1/2 day changing out the main lines in the neighborhood, I really don't see the difference but I guess downstream they might.

Fact is this the difference between DSL and Cable for Internet is tremendous, cable just pumps up the power and it will work DSL doesn't work that way and a lot more has to be working correctly to have good service DSL has a lot of sync issues

I read others say keep calling Centurytel and complaining and they will fix it, well after 2 years they never fixed us or our neighbors now they don't have this neighborhood anymore.

When we first got DSL about 10 years ago the thing was that there would be no nightly slowdowns no variance in service, but that all changed a couple of years ago.

Re: Nightly Slowdown

Mon, 28 Apr 2008 20:39:55 EDT

fatrailer : I live in Buffalo, MO and have experienced the horrid slowdown between 7 and midnight. Been going on since January 08. Pay for 1.5 down and my upload has been faster than my download speeds for quite a while now :\ Usually get about 400kbs at night time.

A tech came out today and verified this area has had "slowdowns" but doesn't know if this is related or not.

I ran smokeping today while i was at work, if anyone can check it out and give me their opinion I'd appreciate it. Thanks.

»/r3/smokeping.···e0a7be16

Re: Nightly Slowdown

Mon, 07 Apr 2008 21:53:36 EDT

jwko :

said by Mrquin27 :

AT&T please save me : (

:D I can't help but laugh but AT&T has their share of problems too ;)

Re: Nightly Slowdown

Mon, 07 Apr 2008 19:47:19 EDT

Mrquin27 : having the same problem here in Denmark, Wisconsin.. Called them 3 times and got the "make sure your filters are installed correctly" run around even from the local tech. I mean come on how can he lie to me like that I seriously don't think that he doesn't have a clue something is really wrong 6pm to 9pm.

AT&T please save me : (

Re: Nightly Slowdown

Fri, 28 Mar 2008 13:16:28 EDT

anon : Update on fixing the DSL PROBLEM in the Midwest

Well we now have another 52 customers that have had there DSL SPEEDS UPPED to the advertised speeds, This is GREAT We have a bunch of customers that are ECSTATIC with there DSL SPEEDS Now and getting the other customers up to speed should only be another week or so. The main problems are right here In the Local main hubs in Tomah, Sparta, and other local towns. To many people on cards,and a bunch of other things that were done and now they are adding equipment from what a local service tech told me Tuesday.

2 months ago we had notified the State attorney general, JB Van Hollen of Wisconsin, and were told by them that they would send another letter to Centruytel(appears we were not the first to call them with a complaint) addressing this issue and they would follow up in a month then in another month to find out if we had any results. They called us Monday and we were told that any problems in this area would be addressed in short order by Centurytel. I told them it appeared they have already started fixing many issues a week ago and appears they are working daily on the rest of the problems.I told them if they continue the way they are moving I had no problems with them at this point and am quite pleased with them finally fixing the problems.

It's to bad that it took all this to get anything done. We were in our right to make the complaint because we and many customers were paying for a service that was not being given,but we had to pay to retain any service. It Appears that Charter Pipeline was complained about several years ago and they have been put on notice to "COMPLY". I don't know what that means but that's what the guy from the AG office stated, and Centurytel must supply the service they advertise, Get's into legal ease, I wouldn't be surprised to see a change in there adds shortly.

This is my last post on this issue as it appears that Centurytel is going to comply and start providing the service they have been selling for the past couple of years.

If you are having problems with Centurytel or any company for that matter you have to educate yourself, first figure out if it's on your end, once you can rule that out then call them until they get sick of hearing from you ( and if you fight with them for 6 months to a year like we did(most people have a shorter fuse) then call the AG office and file a complaint).

Success can be had if you stick with it and know what your talking about to the company

Not one customer so far had a problem on there end this was all in the local hub.

Re: Nightly Slowdown

Tue, 25 Mar 2008 02:58:23 EDT

tstolze :

said by seagreen :

Now, please excuse me while I go slap myself for being entirely off topic ;)

Warning from SYSTEM:

Centurytel Forum Rule #1: Mods cannot slap themselves, this it to be left to other members of the forum, Hands Off! :D :p

I will go slip back under my rock now! :o
--
Ofallon, Mo Weather

Re: Nightly Slowdown

Tue, 25 Mar 2008 00:11:42 EDT
seagreen :
said by CT LIES :

AND this board will probably pull this post and my previous one as well but what good would that be when this site is supposed to be here to help people

Please don't make assumptions about this forum's new host. ;)

I've read your posts (all of them) and see no reason to do anything about the your most recent posts.

This is supposed to be a help and information forum. If you are asking for help you are welcome. If you can offer help or information you are welcome. No one needs to be a member here to be heard although becoming one has some benefits.

I have no tolerance for those flaming others who post here and no tolerance for spammers. Oh yeah, and no grammar/spelling/punctuation comments, please. I'm available by IM if anybody has a question. If I don't know the answer to a question, I'll try to find someone who does.

Posts that are simply rants and not a request for help or information will probably be moved to the Rants and Raves forum.

Clicking the "hey mods" link will send a notice directly to me or to my to-do list if I'm not online at that time.

I'm a Centurytel customer myself so I have a vested interest here. I expect as we all get to know each other over time we'll get along reasonably well.

Now, please excuse me while I go slap myself for being entirely off topic ;)

Re: Nightly Slowdown

Mon, 24 Mar 2008 16:30:37 EDT
chd176 : Goodness look what I started...lol sorry guys :)
--
1.5/256 CenturyTel PPPoE DSL line

Re: Nightly Slowdown

Mon, 24 Mar 2008 13:55:33 EDT
fuffer :
said by CT LIES :

AND this board will probably pull this post and my previous one as well but what good would that be when this site is supposed to be here to help people

Many people who have come by and really wanted help got it. It seems like any offer made to help you was met with hostility. It's one thing to have bad service and ask for help. It's another thing entirely to come here (under the guise of asking for help) and using this forum as a bully pulpit.

There is a "Rants and Raves" forum, as well as the "Ratings" system in place for you to discuss your frustrations.
--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!!

Re: Nightly Slowdown

Mon, 24 Mar 2008 01:32:06 EDT
Icon : Look, I'm not going to argue with someone on a forum board over who's fault any given problem usually is. You have your experience, I have mine....we have differing opinions on things, and I'm sure there's alot that we'd agree on, so we'll just agree to disagree on this point. :)

But I have not once tried to cover up any oversold bandwidth issue, or make any kind of excuse as to why someone receives less than stellar performance. My goal in lending me help here on this board isn't to come pull the wool over a customers' eyes, but to try and offer genuine help through the avenues that are available to me.

And your posts shouldn't get pulled, so long as we all stay at least semi-cordial and follow the rules like tstolze posted. ;)

Re: Nightly Slowdown

Mon, 24 Mar 2008 01:21:01 EDT
tstolze : Your post will not get "pulled" as long as you follow the rules:

# Do not "hijack" someone else's help thread by jumping in with your problem. Start your own thread about your problem.
# Keep your issues to one thread for best assistance and so as not to duplicate member efforts. Give enough information. Give some time for a reply. "Please" and "thank you" may seem like old fashioned concepts, but we like them.
# Do not post a direct link to ANY file in this forum. You can post a link to a page that contains a link to a file, but NO DIRECT LINKS.

# Otherwise the existing site Rules on Posting and Terms of Use pretty much cover it.

# If you have any questions, please ask your friendly forum moderator.
--
Ofallon, Mo Weather

Re: Nightly Slowdown

Mon, 24 Mar 2008 01:10:36 EDT
anon : I have worked in this field since 1990, I have laid Fiber optics and hooked up the stations in a huge area in the upper midwest from the Dakota's to upstate New York (if you have ever hooked a switching station for fiber along the railroad track you understand whats involved)I have also worked with computers since the early 80's. worked for IBM during most of the 80's in product development,software development, Mainframes and servers. I believe the knowledge I have in this industry is about as high level as could achieve but we are still learning.I have also taught seminars around the upper midwest for years all connected to Computers,Servers,IT,DSL Circurity Internet switching and trafficking so for you to say

"But don't come here and start saying things like the statement above when you don't work in this industry"

You haven't a clue as to what my experience is and what I have done over the past 26 years.

I can honestly say that in our area 90% or better, the problem has always been the companies end whether it be Centurytel or Charter. RARELY have we encountered problems on the end user in the past 5+ years.But it does happen...As with Centurytel the ONLY WAY TO GET ANYTHING DONE IS TO CALL THEM REPEATEDLY and tell them to quit limiting your bandwidth.

No it is no ASSUMPTION EITHER. I have dealt with many companies in the Tri-state area and it's usually the same situation.

All I did was to offer some GOOD INFO about an ongoing problem with Centurytel and this is not limited to my immediate area but is a problem far reaching. I realize many want to cover up the fact that centurytel has over sold bandwidth in many,many areas and customers are getting the run around, just as many companies have done.But they customers need to be aware that in most cases they have to CALL REPEATEDLY and give speed test results. I could really get into specifics about how easy it is for Centurytel to limit your bandwidth and how easy it is load up the cards in the hub but what good would that do.

AND this board will probably pull this post and my previous one as well but what good would that be when this site is supposed to be here to help people

Re: Nightly Slowdown

Sun, 23 Mar 2008 23:54:08 EDT
Icon :
said by CTLIES :

It don't do any good to waste time on this site with problems, unless it truly is a problem on the customer end...WHICH IT ALMOST RARELY IS,90% of all internet hookup problems is the provider.

Look, you clearly are making a broad assumption here, and it is completely false. Actually the opposite is true in most cases. I've worked on literally thousands of DSL circuits over the last several years on a daily basis, and it most often is on the customer's end.

I'm not taking anything away from your situation, so don't take this out of context, as I believe you in your case with your area's specific issues. But don't come here and start saying things like the statement above when you don't work in this industry, and have no idea what kind of percentage is on the providers end or not.

Re: Nightly Slowdown

Sun, 23 Mar 2008 19:06:02 EDT
anon : After more than 6 months of fighting with Centurytel we have FINALLY GOT SOMETHING DONE and it took a letter with 253 customers signing a letter with tons of speed test to prove our point.

So as of today we have had 79 local customers in Tomah and Sparta Wi, Oakdale Wi and the other surrounding areas get there speeds upped to what they should be

The only way to get them to move on the slow speeds is to constantly call them and complain and tell them of the speed test on there site that you run(link posted below)

we had test for 253 customers in this area and they all had the EXACT same problems at the same times

Test at 8 am till midnight hourly write all numbers down, do this for 3 days and a pattern will emerge big time. Then call up there so called help desk or service desk, (these people do nothing but just take the complaints and forward them, they write up a repair ticket) Tell them you understand what these test mean and that they are regulating the bandwidth (which they are to those that don't complain).

This has been the ONLY course of action that has worked. The biggest problem is most people only call and complain once,Centurytel will do very little unless they start hearing from you almost daily

Also make sure they record the day you called and the time and ask them if they have a record of any previous calls you have made to them, They had told us for 2 weeks they had no records of any calls from us even though we had called once a week for months, it took a good employee from centurytel to actually start logging calls to get anywhere with them. REMEMBER ONE THING THERE CUSTOMER SERVICE IS SERIOUSLY BAD and it's up to the customer to constantly remind them of that

the only speed test they will take as a good test is from there own site

»support.centurytel.net/index.cfm···.support

Then scroll down to CenturyTel DSL Speed Test

It don't do any good to waste time on this site with problems, unless it truly is a problem on the customer end...WHICH IT ALMOST RARELY IS,90% of all internet hookup problems is the provider. We even hooked up old equipment in many customers homes that recently got Centurytel to fix the speeds and guess what they all worked just as all the new equipment did. Heres another thing not one of these customers seen a Tech at there house,Which proves my point they are limiting bandwidth

Just thought I would post this for those that are STILL having problems with Centurytel, the ONLY WAY TO GET ANYTHING DONE WITH CENTURYEL IS TO CALL AND COMPLAIN, CONSTANTLY, and include SPEED TEST RESULTS and read up on what all these test mean and read up on how to ping them and run tracert's the more you know when calling them them better.

Re: Nightly Slowdown

Wed, 19 Mar 2008 20:15:42 EDT
jood : CenturyTel's service in central Louisiana has been doing the same thing, 6pm-10pm. I've contacted them numerous times for about the past 9-12months, they have sent 7 techs and the issue is still not resolved. =/

Re: Nightly Slowdown

Fri, 07 Mar 2008 22:16:28 EDT
dsldude08 : Glad to hear that. We're here to help as much as we can as often as we can so feel free to ask and we will do our best. I haven't posted on here much until as of recently but I will contribute where I am able. :)
--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln

Re: Nightly Slowdown

Fri, 07 Mar 2008 19:42:26 EDT
tiplernorth : thanks so much better I can say Centurytel is doing me GOOD !!

Re: Nightly Slowdown

Fri, 07 Mar 2008 19:41:22 EDT
dsldude08 : Yes, included for free.

Re: Nightly Slowdown

Fri, 07 Mar 2008 19:40:39 EDT
Icon : I honestly have no idea.

Re: Nightly Slowdown

Fri, 07 Mar 2008 19:39:59 EDT
tiplernorth : Does Pure Broadline by Centurytel offer PC security?

Re: Nightly Slowdown

Fri, 07 Mar 2008 19:30:49 EDT
tiplernorth : Great NEWS !! thanks

Re: Nightly Slowdown

Fri, 07 Mar 2008 19:26:57 EDT
Icon : The number won't be a published one anyway, and they probably won't tell you what it is, as you really won't need it.

Re: Nightly Slowdown

Fri, 07 Mar 2008 19:03:04 EDT
tiplernorth : thats great thinking , I'll be sure to do that ..

Re: Nightly Slowdown

Fri, 07 Mar 2008 18:35:12 EDT
dsldude08 : I usually suggest for people to turn off the ringer on the phone. :huh:

Re: Nightly Slowdown

Fri, 07 Mar 2008 18:31:21 EDT
tiplernorth : guess maybe the girl didn't know ?? I'll maybe call again and see if if I can get another rep ...
what's a person to do if I get imcoming calls not answer the phone ??

Re: Nightly Slowdown

Fri, 07 Mar 2008 17:25:04 EDT
dsldude08 : You can receive incoming calls for 911 purposes. But it is requested it be used for nothing other than 911. It is usually advised that incoming calls cannot be received but it should be mentioned that they can only for 911 purposes though. Technically, since outgoing 911 is offered, incoming service cannot be completely blocked to allow a dispatcher to call back in the even 911 is dialed from that line. That is part of the regulation.
--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln

Re: Nightly Slowdown

Fri, 07 Mar 2008 11:56:26 EDT
tiplernorth : update , called Centurytel , won't be able to receive any incoming calls , I'll be able to call 911 only ,

the price is great ...

Re: Nightly Slowdown

Fri, 07 Mar 2008 11:04:22 EDT
tiplernorth : are you sure you can receive incoming calls ?
price $29.99 plus taxes..
thanks again

Re: Nightly Slowdown

Thu, 06 Mar 2008 15:13:37 EDT
Icon : It's called Pure Broadband, and sounds like it may be a good fit for you. You can receive calls, but can only call out for 911 services. You'd have to call the biz office to find out pricing plans for your area.

Re: Nightly Slowdown

Thu, 06 Mar 2008 14:23:44 EDT
tiplernorth : Live in an Apartmeny and was told today by Manager they take care of telephone lines inside the building,
anyone know much about the Dry line offers, I'm never ever using my landline phone , never make long distance , I have 2 cellphones ,
TIA

Re: Nightly Slowdown

Thu, 06 Mar 2008 13:01:52 EDT
Icon :
said by dsldude08 :

I believe it's $85 per hour for inside wire work if a person doesn't have the plan. Obviously that is very, very pricey, so my suggestion is to keep the plan, but it's up to you.

That is correct for residential applications. It's one of those deals where if you feel technically capable, you may can fix any inside issue you may have. But if not, then that $85/hr + charge will cost more than a whole year's worth of a wire maintenance program.

Re: Nightly Slowdown

Thu, 06 Mar 2008 09:42:04 EDT
dsldude08 : The inside wire maintenance package is something you would keep just like a cell phone insurance package, especially if you own your home or aren't in an apartment complex. It saves some cash in the event something were to happen where the inside wiring goes bad or is just old and doesn't work anymore. I believe it's $85 per hour for inside wire work if a person doesn't have the plan. Obviously that is very, very pricey, so my suggestion is to keep the plan, but it's up to you.

Re: Nightly Slowdown

Thu, 06 Mar 2008 07:58:39 EDT
tiplernorth : URL=http://www.speedtest.net] [/URL]

well the way the first tech had the the filter hook up to the Directv was modem in the phone slot and phone in the modem , after the tech switched the lines the speed come up to where I was to be at ..
looks like the speed is going good yet ..
the only thing I wasn;t happy with was that I had a bad telephone outlet and he wasn;t able to fix due to the tech not having the same replacement outlet, the one I have has the covax /phone combo, , I guess I;m thinking is it worth having the maintance wire coverage any thoughts ?

Re: Nightly Slowdown

Thu, 06 Mar 2008 01:07:42 EDT
dsldude08 : Doin good here too. :)

Re: Nightly Slowdown

Thu, 06 Mar 2008 00:46:37 EDT
Icon :
said by tiplernorth :

Well repair was done , something I learned today , having Directv , all the receivers need a filter ,one problem ...
second problem last tech hooked the filter up wrong,

This is actually more common than you may think. Satellite receivers (as well as alarm systems) often get overlooked and don't get a filter installed on them. Or they get a filter on them, but get hooked up to the "DSL" side of the filter like you mentioned.

Glad you got it fixed though. When you log into your modem, if you move your mouse over "troubleshooting", then go down to "statistics", then click on "DSL Transceiver", you can see some vital info that tells you the quality of your connection between your modem and the DSLAM at the central office/remote office. Of particular importance are your sync'd up and download speeds, then it shows your up/down noise margins, which are important numbers when trying to troubleshoot any problem to determine where to go next.

Line attenuation is also relative, as it gives you an indicator of how far away (cable footage wise) you are from the DSLAM.

Data Path is something a lot of people are interested in, and it tells you if your line is set for Interleave or Fast Path.

Also, just to clear up something I read in this thread earlier.....it was stated that if a problem was on the end user's side, that the upload would slow down as well as the download, and that if it was just the download that is slow, that this proved it was oversold bandwidth on Ctel's end. This is totally false. Opposite is almost always true, as most end user/cpe/inside wiring issues have a severely degraded download speed, as you had tiplernorth, but the upload is just fine. So just cover all your bases, and you can have proof that the problem is or isn't on your end. :)

Re: Nightly Slowdown

Wed, 05 Mar 2008 21:49:12 EDT
fuffer : 9777/718...8:48pm

Little slow here this evening! ;)

Re: Nightly Slowdown

Wed, 05 Mar 2008 21:07:47 EDT
tiplernorth : thanks here are my tests all day !

ranging from 8:00 to 8:00 p.m si far so good !
1537/271 ...10:30 a.m
1653/270...2:30 P.M.
1523/269...5:15 P.M.
1537/271....7:00 P.M
1522/267 ...8:00P.M

Re: Nightly Slowdown

Wed, 05 Mar 2008 19:29:16 EDT
fuffer : That's excellent! Proper filter installation and good phone wiring are critical to getting good performance.

Enjoy surfin'! :)
--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!!

Re: Nightly Slowdown

Wed, 05 Mar 2008 16:22:28 EDT
dsldude08 : Glad to hear that it has been resolved. :)

Re: Nightly Slowdown

Wed, 05 Mar 2008 11:44:25 EDT
tiplernorth : Well repair was done , something I learned today , having Directv , all the receivers need a filter ,one problem ...
second problem last tech hooked the filter up wrong,

my speed is at 1537 download , 271 upload , I was glad to have the inside wire maintance .. sure hope ny speed keeps going FASTER than I had for 9 months ..

thanks for all your help ,

Re: Nightly Slowdown

Wed, 05 Mar 2008 09:15:39 EDT
dsldude08 : Everything is perfectly fine. You're just set at the wrong download within the central office. The repair ticket should fix that issue once they check your speed set. You're getting more upload than what you're rated at, which is 256k, and that is very good. You're also getting a decent download, in the speed set terms. I'm guessing once they get it turned up for you the speed results will likely come back at around 1.3MB to 1.4MB down or even more. Looks like you aren't very far from the CO or the remote which ever you are on. Also, your ping times are perfect, the large max pause on there isn't a big deal, the speed test may bring that back every once in a while depending on any traffic interruptions between you and the speed test servers.
--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln

Re: Nightly Slowdown

Wed, 05 Mar 2008 08:30:36 EDT
tiplernorth : Here's my recap of the Centurytel speed test almost every hour is the same speed, any thoughts ?

Run Time Download Speed Upload Speed RTT Max Pause
3 07:27:08 437,824 bps 273,944 bps 31 ms 32 ms
2 07:26:33 437,824 bps 273,584 bps 31 ms 297 ms
1 07:25:58 438,448 bps 273,984 bps 32 ms 32 ms

Re: Nightly Slowdown

Tue, 04 Mar 2008 21:28:41 EDT
tiplernorth : fuffer thanks .. and the rest of you guys ,I'll be sure to update the results ,
later

Re: Nightly Slowdown

Tue, 04 Mar 2008 19:51:44 EDT
fuffer : Glad to hear it's getting looked at. Hope it all goes well for you!

Re: Nightly Slowdown

Tue, 04 Mar 2008 16:52:25 EDT
tiplernorth : thanks I got the IM , I called Centurytel and there's a repair ticket , guess I'm way below the speed
thanks for your help

Re: Nightly Slowdown

Tue, 04 Mar 2008 16:20:43 EDT
dsldude08 : Check your IM

Re: Nightly Slowdown

Tue, 04 Mar 2008 16:19:11 EDT
tiplernorth : Yes it's 1.5 mb /256 I'll contatc the help desk and see what results I can get and let you guys know thanks

Re: Nightly Slowdown

Tue, 04 Mar 2008 14:01:49 EDT
dsldude08 : Ok, you are supposed to have 1.5/256 - your upload sync rate is correct, your download is way off. You need to do this, call into the internet help desk and tell them that your sync rate is off and you want a technician to come to your location and/or reset it to the correct sync rate in the CO. Post what happens on here for us please.

Re: Nightly Slowdown

Tue, 04 Mar 2008 13:06:57 EDT
tiplernorth : I have the Westell 6100 and I did the 192.168.1.1 to get to the modem .. here is my speed on there
DSL Connect Rate (Down/Up) 544 Kbits/sec by 320 Kbits/sec

Re: Nightly Slowdown

Tue, 04 Mar 2008 12:52:08 EDT
tiplernorth : tell me how to find the status of the modem I have the Westel E-90 model
thanks

Re: Nightly Slowdown

Tue, 04 Mar 2008 09:47:30 EDT
fuffer : Can you share your stats from your modem (if you can access them)? It's helpful to know what you're synced at as well as upstream/downstream margins.

That way we can tell if it's a network problem or a phone line problem.
--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!!

Re: Nightly Slowdown

Tue, 04 Mar 2008 08:22:56 EDT
tiplernorth : Here's my speed test at 7:20 a.m.
using speedeasy .com
Last Result:
Download Speed: 474 kbps (59.3 KB/sec transfer rate)
Upload Speed: 269 kbps (33.6 KB/sec transfer rate

Re: Nightly Slowdown

Tue, 04 Mar 2008 08:15:38 EDT
tiplernorth : I did the line test and that was the speed during the morning , 8:00 A.M.
No Norton or Mcaffee, I'm running AVG I have Zone Alarm , Spy spot , ran all of them , at start up nothing is running , auto updatea are on ,
Don't know how to do a low-level reformat and reload windows? any help appreciated ..
what puzzles me is that when I first moved to Boulder Junction and hooked up the DSL I was running fast with ni issues now after 10 months the speed is slowly going down , I did havea tech come out and all he said was gezz you're speed is slow , I'll check the hub station ,, that's all I got ..

thanks for your help ,

Re: Nightly Slowdown

Tue, 04 Mar 2008 00:17:34 EDT
fuffer : Know what.

Never mind. It's just not worth it.

Have a nice night. I hope you get everything working again.

Re: Nightly Slowdown

Mon, 03 Mar 2008 23:11:13 EDT
fuffer : Listen.

Nobody has said here that they don't have problems. Point to any post where I said that you (or anyone else) didn't have any problems.

What I see here are people who are simply saying that while you may have problems, that doesn't mean that CenturyTel is the big bad evil company that you seem bent on painting them as.

You come here and accuse anyone with anything nice to say as being an employee or friend of an employee (even though I have been completely clear about my identity) yet you continue to post anonymously.

Before you bash us, look at yourself. You say that we can't admit that they have problems, yet you can't admit that others may not.

I think you guys should go to Charter. It sounds like not only is it a better deal, but you'll be much happier.

Life is too short to get so angry over a DSL connection!

I'm out of this whole mess. I really do hope that you either get better service from Charter or CTL fixes your problem. I can see we're not going to see eye-to-eye.

--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!!

Re: Nightly Slowdown

Mon, 03 Mar 2008 23:10:47 EDT
anon : HEY CT LIES

What part of town do you live? Not an address or anything but just a proximity, Reason I ask is we are in a new subdivision and have a lot of problems with Centurytel. We had trucks out here all day in our area according to the wife. Our speed has been bad for months as well and we can't get them to do anything about it either. I think some of these people that are so upset with you on this site should try dealing with Centurytel like we have over the winter. The wife said she is going to call Charter tomorrow, I hope this isn't a worse idea. Whatever happened to the customer is always right, and customer service. This is the first time all weekend we have been online

Re: Nightly Slowdown

Mon, 03 Mar 2008 22:29:26 EDT
dsldude08 : Ok, as we all know the internet works wonders everywhere, and can vary from one hop to the next, so...let's see...

As you can quite obviously see, it is completely dependent upon what server you are using and what the conditions are between you and that server. If you hate CenturyTel so much, take your business elsewhere. I am a happy customer and until I am proved something different, I will continue to have CenturyTel as long as I live in a CenturyTel area. As I have stated before, I have lived in multiple towns in the area without any issue other than maintenance, fiber cut, bad card in the CO, and so forth. Simple issues that were resolved right away. Last night I called in a repair ticket, I dropped sync three times within 2 hours. The tech called me today while I was at work, seems they installed some new equipment, I have been switched over, a whole house filter has been installed, issues are gone. I have lived here sine July of last year, and that is the ONLY issue I've had since then, and it was resolved in less than 24 hours. I stand by the company that provides me great service. If you provided great service to your customers, wouldn't you want them to be loyal to you and stand by you, and stand up/recommend your product? The best advertising out there is word-of-mouth. I wouldn't stand by a product if I had issues with it.
--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln

Re: Nightly Slowdown

Mon, 03 Mar 2008 20:26:32 EDT
anon : KODAKCAM:

do you have extras on your home phone bill?

I pay $73.22 monthly and have not had the phone hooked up for 5 years at home, This was to solve a problem with the DSL way back then because CT was telling people back then that your phone was messing up the DSL

One thing with CT you have to constantly upgrade with them because they never let you know they have cheaper packages

For example 2 weeks ago we hooked up a house in Tomah to a wireless network and they were still paying $119.00 monthly for phone and internet.

We informed them they were over paying and now they pay $73.22 also, They also decided to drop all the extras on the phone and this is strange but they have the same problems that I do with the DSL dieing at 5 pm.

Re: Nightly Slowdown

Mon, 03 Mar 2008 20:20:52 EDT
fuffer :
said by Kodakcam :

I guess we know who's trying to hide who they work for.

Bzzzzt.

Just a happy customer. One who has no reason to hide.
--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!!

Re: Nightly Slowdown

Mon, 03 Mar 2008 20:16:52 EDT
fuffer :
said by CT LIes :

And why does the "anonymous" people bother you so much? your not posting your REAL NAME

Christopher Tarr
Director of Engineering
(Broadcast Company I won't name here)
and happy CenturyTel Phone and DSL customer.

Your turn.

PS: All of that info can be found in my profile and in websites linked from my profile. So it's not like this is anything new.
--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!!

Re: Nightly Slowdown

Mon, 03 Mar 2008 19:50:25 EDT
anon :
said by fuffer :

The employees have as much right to be here as anyone else.

How about this: Employees won't post if the "anonymous" posters refrain as well. What's good for the goose and all that.

Here's my $.02...

I have CTL DSL. I am not an employee of CenturyTel. I have been extremely happy with their service, which I've had for about two years now.

I had a brief issue when I first went to 10000/768 but it was resolved in about a week or two.

So, they have been very good to me. Not to belittle your problems, but you're painting with pretty broad strokes when you accuse the entire company (and posters here) as liars, simply because you aren't happy.

They have been completely honest and forthright with me. So the entire company is not filled with dishonest people.

I guess we know who's trying to hide who they work for.
Why are you even posting about the service in TOMAH you live in Milwaukee area and have no idea what so ever of the problems we have had, I will leave it at that because arguing with you is not worth it, you don't know anything of our area and your statements are moot. All I know is I just got back from the neighbors and I am switching to CHARTER, they completely Blow Centurytel away on prices and the speeds are only what I wish for. Both neighbors are running almost 10 (in the high 9's) while I am running 675. I cannot get 1, And I am paying $83 a month because you have to have a telephone line in Tomah to get DSL. CHARTER has internet,telephone, and cabletv for $115.00 MONTHLY. I am though with Centurytel

Re: Nightly Slowdown

Mon, 03 Mar 2008 19:34:51 EDT
anon :
said by fuffer :

The employees have as much right to be here as anyone else.

How about this: Employees won't post if the "anonymous" posters refrain as well. What's good for the goose and all that.

Here's my $.02...

I have CTL DSL. I am not an employee of CenturyTel. I have been extremely happy with their service, which I've had for about two years now.

They have been completely honest and forthright with me. So the entire company is not filled with dishonest people.

Such a great ad for Centurytel, if your not an employee then your not getting paid enough

Why would employees come on here and tell others they are the only ones having problems when we know that is a LIE. AND YES I WILL CALL PEOPLE LIARS THAT DON'T LIVE IN MY AREA AND ARE POSTING GARBAGE ON CENTURYTEL's BEHALF

This PROBLEM WITH CT EMPLOYEES coming on these boards to defuse the PROBLEMS OF CT is totally DISGUSTING

Also if your not an employee, Which is kinda hard to believe why would it bother you in the least?

As I have stated many times we run a a company that deals with Centurytel on a daily basis and in some areas of Wisconsin the SERVICE IS QUITE DISTURBING TO SAY THE LEAST. Some areas are not bad and some are pretty good

But just because you have had good luck with them, doesn't mean that the rest of us are making this up

I have months of speed test I could post then you can tell me just how truthful Centurytel has been.

You have a record of always backing Centurytel and if your not in the FIELD confronting these problems on a daily basis your input is not needed and your excuses are not warranted

YOU STATED "Employees won't post if the "anonymous" posters refrain as well. What's good for the goose and all that."

THAT WAS A NONSENSICAL STATEMENT

You also stated "The employees have as much right to be here as anyone else."

Why would employees even be on this board?

if they are here to honestly offer help that is greatly appreciated but most of the ones I have read Usually say they have NEVER HAD A PROBLEM and Centurytel can walk on water

I am sure that this post will be pulled because I called you out but so be it

This board is vastly becoming a site for companies to call there customers LIARS and a way for them to promote there lack luster services

And why does the "anonymous" people bother you so much? your not posting your REAL NAME

Re: Nightly Slowdown

Mon, 03 Mar 2008 19:14:21 EDT
fuffer : The employees have as much right to be here as anyone else.

How about this: Employees won't post if the "anonymous" posters refrain as well. What's good for the goose and all that.

Here's my $.02...

I have CTL DSL. I am not an employee of CenturyTel. I have been extremely happy with their service, which I've had for about two years now.

I had a brief issue when I first went to 10000/768 but it was resolved in about a week or two.

So, they have been very good to me. Not to belittle your problems, but you're painting with pretty broad strokes when you accuse the entire company (and posters here) as liars, simply because you aren't happy.

They have been completely honest and forthright with me. So the entire company is not filled with dishonest people.
--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!!

Re: Nightly Slowdown

Mon, 03 Mar 2008 14:55:56 EDT
SilverFox66 : "Just think of all that money CT is taking in for delivering slower speeds after 5pm"

Thats just it..... if CT said "we will offer you a 512k - 1.5mb/256k package, and charge you $12.99/month for it, it would be different. I know people who have service like that through AT&T/Yahoo. Its not a guaranteed speed, so they dont pay near as much. Thats fair. To sell a 1.5mb service, but the customer can only achieve 300kbps at times should be illegal. Then to lie on top of that, that nothing is wrong and it must be your computer/your line etc... well, it just sickens me. They have no problem raking in top dollar for full price on the accounts they sell each month. And to the people who say "well, if you dont like it, go somewhere else"... that doesnt solve anything. That doesnt address the problem. In fact, most people are so mad, they WOULD go somewhere else, if they could. Thats just it, CT KNOWS that they are the only provider in most of the areas they service, so people HAVE no other choice. Its get screwed by them, or nothing. CT would be out of business if everyone followed your advice to leave. The only reason people dont leave is because they have NO choice.

To prove how messed up this is, I got a call from a CT rep the other day, asking if my service was ok, because they had been working on the problem. Uh... if its YOUR equipment, and YOU were working on it....... wouldnt you know it was fixed BEFORE I knew? If you fixed it, you fixed it. The statements made and questions asked simply proved they were going to completely fix the problem, rather, just do enough to get the people complaining the most to shut up. If it was fixed, its fixed...... plain and simple. I had no problem telling her I was still only able to hit 400kbps for most of the day, so NO, it wasnt fixed.

Re: Nightly Slowdown

Mon, 03 Mar 2008 14:50:52 EDT
anon :
said by tiplernorth :

Well after to reading this post I'm not he lonly one having slow DSL. mine DSL is to be 1.5/256 and I'm getting speeds down 468 upload 260 using the speedtest anyone have any idea why it's slowing that much and It's been that way a few months , calling my provider Centurytel just tells me it's my computer .. I'm in Boulder Junction,Wi
any help on what to do please

thanks

You should tell us what your running for anti-spyware,anti-spam. What programs are you running to fix the computer.HOPEFULLY you have no Norton or Mcaffee garbage on your computer. There are some spywares that will slow you down big time. Also what is running in the start-up mode you really don't need a bunch of programs starting up with the computer and then accessing the internet for updates. Another thing is turn off any auto updates as they are eating up bandwidth especially Microsoft updates. But check the updates manually once a week

Do you know how to do a low-level reformat and reload windows? I have done all these things and I still get slow speeds abut I know my computers are very clean. when we were having trouble with CT a while back we were told to up the memory to have a higher internet connection, which is Unbelievable Stupid, we were running 1.5 ddr memory, which was more then fast enough for the computer and to hook up on the internet. Not to mention Memory has nothing to do with internet speeds

Odds are it's CT, but it wouldn't hurt to run some maintenance programs. Unless you have a trojan or virus or have some setting way out of the norms it's probably the same old problems that CT has had for years

CT's tech desk is useless. The times I called them I would demand a supervisor and hang on hold for 20 minutes. You will get a lot more done with a supervisor then with a newbie in training techie

Transman

Re: Nightly Slowdown

Mon, 03 Mar 2008 14:20:13 EDT
anon : tiplernorth:

Get used to it in Wisconsin. You need to test your line speed and after reading this thread, you should test at different times of the day. I was shocked to find out that we are running about half speed after 5pm

CT, has over sold the bandwidth in much of the state as others have stated

It's sad that we can do nothing about it but complain

I have noticed when reading this thread and a couple of other threads that this is not only in Wisconsin, It would appear to be in many parts of the country

We live in Lacrosse Wis and we have had problems at times but the biggest problem is after 5 pm we don't drop as much as others on here but DSL was sold to us a being STABLE, SOLID SPEEDS and that is not as true as they would like us to believe

Just think of all that money CT is taking in for delivering slower speeds after 5pm

Re: Nightly Slowdown

Mon, 03 Mar 2008 13:58:00 EDT
tiplernorth : Well after to reading this post I'm not he lonly one having slow DSL. mine DSL is to be 1.5/256 and I'm getting speeds down 468 upload 260 using the speedtest anyone have any idea why it's slowing that much and It's been that way a few months , calling my provider Centurytel just tells me it's my computer .. I'm in Boulder Junction,Wi
any help on what to do please

thanks

Re: Nightly Slowdown

Mon, 03 Mar 2008 11:20:12 EDT
anon : I need to correct a statement

"If you have relatives in Tomah that claim they have had no issues in the past month then maybe they should turn there computers on. Everyone in TOMAH in the past MONTH has had PROBLEMS AND I WILL STAND BY THAT STATEMENT BECAUSE MY COMPANY HAS HAD HUNDREDS AND HUNDREDS OF CALLS ON THIS ISSUE"

This should have read in the PAST 1-6 MONTHS. That's right this problem has been going on for over 1/2 a year in most spots. It's just in the past month that they have decided to even look at the lines

The reason I am so upset with Centurytel is the amount of customers we have that we have had for up to 25 years are caught in the middle and are very unhappy, not with us because everyone they have talked to in this area has the EXACT SAME PROBLEMS. It is not fair to them that centurytel just keeps lying to cover there butts. We had one employee change to Charter this morning and he is running speeds above 10 meg he still has Centurytel Dsl in and that is running at 2.15, We figure since he lives directly across the street from the hub he should have good dsl speeds, we will run this comparison for a week then I bet there will be a huge run on installing CHARTER

Dsldude08 if you want to come into my office and go over the speed test records that we have for the past year your more then welcome and these include SPARTA's also and if you have NEVER had a problem you are EXTREMELY LUCKY, Lucky to the Point of WINNING 3 POWERBALLS in a row lucky

Re: Nightly Slowdown

Mon, 03 Mar 2008 10:57:13 EDT
anon : If you have relatives in Tomah that claim they have had no issues in the past month then maybe they should turn there computers on. Everyone in TOMAH in the past MONTH has had PROBLEMS AND I WILL STAND BY THAT STATEMENT BECAUSE MY COMPANY HAS HAD HUNDREDS AND HUNDREDS OF CALLS ON THIS ISSUE

As I have stated It is NOW WELL KNOW that the main line is being repaired and they are adding another line for more capacity, Also they are changing out some of the switches and routers in Tomah. To say that no one is having any problems is just not true

The only problem I and everyone Else in this area is having is they have oversold bandwidth

This morning I am running about 4 meg at the home office and 9.8 at the Office downtown. Over the weekend we ran through many businesses we do work for on main street in Tomah and SPARTA and heres the facts All Businesses were running good speeds and no disconnects Meanwhile at the same time we choose 5 customers from around the city and sent guys out to run speed checks.=

All 5 residents were running between 4-7 meg download and all were running the famous 704 upload. 4.28,5.23,4,87,6.2,6.8. according to Centurytels own requirements on 2 of the 5 passed the minimal Speed for 10 meg

Now Dsldude08 I would really like to know were your family lives in Tomah so we could test that area, name the area of Town or the sub-division
Last week we worked in Sparta also and they have the SAME PROBLEM. What I don't get is you unwaivering protectionist attitude towards Centurytel if you don't work for them.

Our company has been testing and installing lines for 25 or more years and It's obvious there is MAJOR PROBLEMS. We could go on all service calls and Screw the customer and tell them they need new products but the problem is not the END USERS

When the customer is paying for a service that SERVICE SHOULD BE MEET ACCORDING TO THE AGREEMENT, which doesn't happen with centurytel.
For the life of me I cannot figure out why so many of you are so steadfast protecting a company that has had issues for years with providing for the customers

Re: Nightly Slowdown

Sun, 02 Mar 2008 23:38:44 EDT
anon :

I have 1500/256 and it don't help to complain.Still better than dial-up or satellite.

Re: Nightly Slowdown

Sun, 02 Mar 2008 20:04:42 EDT
dsldude08 : trouter, I'm jealous, you're getting more than me! lol ;)

Re: Nightly Slowdown

Sun, 02 Mar 2008 18:22:57 EDT
anon :
Not bad for Mississippi. I consistently run around this speed no matter what time of day or night. I've had the 10mg service from centurytel close to a year, and rarely run less than 10.5. Although, I have seen it drop as low as 9.2 every now and then. I do realize I am on a totally different "pipe" than all of you, and this can't possibly help your situation, but they have been great for me.:)

Re: Nightly Slowdown

Sat, 01 Mar 2008 22:48:34 EDT
fuffer : 9PM on a Saturday night looks good here:

--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!!

Re: Nightly Slowdown

Sat, 01 Mar 2008 21:31:22 EDT
chd176 : I know how fustrating it is as well when your DSL isn't working properly you pay for something and you're not getting it. This time with my slow speeds was NOTHING like it was back about a year ago I had slow speeds for about 6 or 8 months. I admit CenturyTel isn't the best ISP in the world but I got to give them credit. I live pretty much in the middle of nowhere and as a testiment to that the highest speed I can get (and have been able to get since I got DSL) is 1.5/256 but when it's working properly it's a dream when it's not sure it's a pain but my only other choices are dialup and satellite and my DSL runs circles around those even on the worse day. I don't know exactly what is going on in those certain areas and it may well be overselling of broadband but here since they fixed that troublesome hop I've been sailing along at above adverstised speeds for about a week now.

--
1.5/256 CenturyTel PPPoE DSL line

Re: Nightly Slowdown

Sat, 01 Mar 2008 20:50:51 EDT
dsldude08 : CTL LIES, I agree, deregulation is the way to go for everything, but DSL in itself is not a regulated service, but the system it uses is, weird huh? I am sorry you are having such issues with your DSL, but I can say this...I've had CenturyTel DSL since it's inception and never had any major issues only minor outages due to fiber cut or maintenance. I work 12 hour days, so there may be things going on during that time, but I also live with room mates who never report any issues, nor do my webcams go down and I run 8 cameras on my connection and check them all day long. I've had the DSL in Norwalk, Sparta, and La Crosse, without issues. I have family in Tomah, no issues reported there from them either, since I manage their computers for regular maintenance and upgrades at their request, because they're family. I don't know what else to tell you besides keep reporting the issue to them, obviously that would be a waste of resources if they're constantly taking your call and sending techs out, that does cost a good chunk of cash to do that. Bandwidth may be oversold like it is in a lot of places, but what I don't understand is that I'm right along I-90 just like you are, and only about 17 miles apart, yet I never have issues. Although I live only a few blocks from the CO, and maybe that helps, but my results still tell me the same every time I test my connection, and that's what I see and that's what I go by. If I had different speed results, I would surely be posting them on here too. Good day.

--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln

Re: Nightly Slowdown

Sat, 01 Mar 2008 17:54:00 EDT
tmpchaos : Instead of going after one another, why not follow this advice?
»Keep things friendly

Re: Nightly Slowdown

Sat, 01 Mar 2008 08:59:30 EDT
SilverFox66 : Dont feel bad CT LIES, Centurytel is doing this to their customers all over the country. We are having the same problem in Missouri right now. Its simple, they over sold the bandwidth that their pipe at their main facility could handle, so just about everyone's speeds are suffering. People paying for 10mb speed, and lucky to hit 1mb. I pay for 1.5mb and at times am lucky to hit 400kbps. whats sad is, I cant get away with screwing my customers over like that. Seems like big corporations dont have to stand behind their product anymore.

They lie to you (and everyone else) and say there is no problem. Whats disgusting is, they still collect all that money each months for those accounts, even though they know they cant come close to providing the bandwidth for them. They go as far as to schedule a tech to come out, and even try to charge you for those visits, even though they KNOW that tech wont be able to resolve anything due to the problem being in their main facility.

Like you said, unless its a huge coincidence that everyone's house wiring is going bad during peak hours, its easy for those of us (that know at least a little bit) to conclude it isnt on our end.

You may want to watch for those on this board though, who act like just an average joe/Centurytel customer, but who in fact work for Centurytel. Its one thing when you think another customer is offering advice etc.... but when these employees come on here and do nothing but make excuses for Centurytel and deny they work for them..... well, its dishonest and sad. Then again, Ive learned to expect this from Centurytel.

This is a link where some of the same issues were discussed if anyone wants to check it out:
'»Terrible DSL in Wright City'

Re: Nightly Slowdown

Wed, 27 Feb 2008 21:27:37 EDT
anon : After reading these post by CT lies I have had the same problem for weeks and my friends too. It's great that we finally have an answer. My father is upset because the local century guy came out last week and went through the house top to bottom and said everything is ok, but my dad says we still get charged for the visit. I will have him read this thread. I don't believe we should be charged for a visit when we didn't need them. :mad: :mad:

Re: Nightly Slowdown

Wed, 27 Feb 2008 19:16:15 EDT
anon : Once again speeds are now less than 1.5 gig.

did find out today that the main trunk from Tomah to Lacrosse is being upgraded (actually he said repaired also), seems they are swapping out the electronics and slicing lines it would appear that some of the connections centurytel used a few years back were sub-par, and they are trying to increase the speed.

Service has been intermittent and people east of LACROSSE WI has had minor to severe problems in the past month,NO ONE HAS BEEN UNAFFECTED at some point in the day.

this is an issue that Centurytel will not admit to in there HOME "LOST IN SPACE" office in Monroe LA, but all you have to do is talk to the techs doing the repairs. We run into a few Techs in Sparta Wi eating lunch and got the whole scoop. All Repairs should be done by next Wednesday 3-05-2008. This can effect other carriers in the upper midwest at times as this is a major line.

We will see if they get it fixed and the speeds really do come back and stay, I have very little "FAITH" in Centurytel anymore

Re: Nightly Slowdown

Wed, 27 Feb 2008 11:05:03 EDT
anon : tested again after midnight and GUESS WHAT speed is back to 9 meg, big surprise......This is typical when someone oversells bandwidth and CENTURYTEL IS GREAT FOR OVERSELLING.

7am speed was still in the low 9's now at 9:15 speeds are slowing once again,down into the low 8's to upper 7's, by noon it will be back in the upper 5's once again and stay that way until 5 pm when the BOTTOM FALLS OUT until anywheres from 10:30pm till Midnight.After Midnight it will jump back into 8's or 9's

Looking at these numbers it's very clear and it's so blatantly obvious, they are OUT OF BANDWIDTH, they have OVER SOLD ONCE AGAIN(2 years ago same problem)....

DSLdude08 how long have you worked at Centurytel , I'm sure if your a field tech we have had to meet somewhere in the past 25 years of my experience with them and the old PTI, now that company was a Great company not like Centurytel lying about everything and overselling bandwidth. reason I'm confident you work for Centurytel is you asked a previous poster to get you his repair ticket number so you could inquire into his problem.

Well if anyone has every worked with Centurytel and I am on there list for contractors it is impossible to even talk about anyones account without them also on the phone(I tell ya this is the most screwed up company we deal with in the 4 states we travel)And we have the Contractor's number to call when were working on there Lines.(they want us to get the customers Social Security number, along with address,account number so when we call in we have all the info at hand then they have to still talk to the customer to verify, THIS IS STUPID with all the info we need on every customer it would be very easy to steal there identity, and this is there policy, STUPID,STUPID STUPID)

I have been in this area since the Late 80's working on computers,telephone systems, Networking and in the late 90's worked on the fiber optics that were laid through here(making connections in Tomah,Oakdale, Mill Bluff,ect), I know all the trunks and I know for a fact that CENTURYTEL IS SCREWING US IN TOMAH BIG TIME, Right now. they need to correct this problem.....With the Fiber that runs through Tomah and NOT JUST FROM ONE COMPANY EITHER we should NEVER RUN OUT OF BANDWIDTH,NEVER, NEVER. Sparta is on the same trunk that runs through Lacrosse then up along the river on the MN side through Winona MN. But Tomah doesn't need to have these problems what so ever. Centurytel has just oversold the BANDWIDTH AGAIN and wants to rip us off again for awhile until they upgrade there equipment.........

I would change to Charter But that company has serious problems in Tomah as well(seriously old lines that they are changing out) in the areas they have upgraded it is impressive with 10 meg actually being 10 meg. NOT LIKE CENTURYTEL'S garbage of 6 Meg being sold at 10 meg because they claim the burst factor.

Centurytel will have a fit seeing this post but hey Centurytel quit screwing us in Tomah, and I haven't even Gotten into the games played at the HUB by putting to many customers on the same card.

Re: Nightly Slowdown

Wed, 27 Feb 2008 00:02:33 EDT
anon : FYI. See below.

I'm supposed to have 1.5/512. Weird that it is only download.

Run Time Download Speed Upload Speed RTT Max Pause
3 20:37:35 56,640 bps 511,760 bps 34 ms 1230 ms
2 20:37:05 331,088 bps 507,832 bps 36 ms 820 ms
1 20:36:35 78,712 bps 515,544 bps 31 ms 1233 ms

Speed test statistics
---------------------
Download speed: 56640 bps
Upload speed: 511760 bps
Download test type: socket
Upload test type: socket
Maximum download pause: 1230 ms
Average download pause: 509 ms
Minimum round trip time to server: 34 ms
Average round trip time to server: 36 ms

Run Time Download Speed Upload Speed RTT Max Pause
3 20:41:09 455,296 bps 467,784 bps 35 ms 806 ms
2 20:40:40 402,752 bps 511,920 bps 34 ms 515 ms
1 20:40:10 794,696 bps 335,352 bps 34 ms 614 ms

Speed test statistics
---------------------
Download speed: 455296 bps
Upload speed: 467784 bps
Download test type: socket
Upload test type: socket
Maximum download pause: 806 ms
Average download pause: 97 ms
Minimum round trip time to server: 35 ms
Average round trip time to server: 35 ms

eof

Re: Nightly Slowdown

Tue, 26 Feb 2008 19:43:39 EDT
dsldude08 : That could be it, not sure though, all I know is that I've never had problems. :(

--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln

Re: Nightly Slowdown

Tue, 26 Feb 2008 19:21:46 EDT
anon : My speedtest was with centurytel.net and with speedtest. If I can't get speeds to Lacrosse above 1.23 gig no need to test with anyone else,The centurytel test is right to Lacrosse routers, so the problem is here in Tomah as usual...

today on the phone they said that these test don't mean a lot as they are very misleading, so I guess there own testing site is no good.... I have had 10 meg service for a year in Tomah also and it has varied since about 2 months after I started with them. BUT it is never there fault. Another interesting thought is today we set up 4 houses on centurytel and none run full speed. As I stated before of all the companies we deal with Centurytel has went downhill big time in this area and just deny any problems. Also in Oakdale the speeds are way down tonight, I have had 3 calls from people over there and told them to call centurytel and complain, they all got the same answers, "IT'S YOUR HOUSE WIRING" which is an outright lie because everyones wiring must go bad every day at 5 pm also.....It's pretty well known they have over sold here in Tomah and My house is probably on the same card as to many others....It seems that Sparta must have newer equipment then Tomah

Re: Nightly Slowdown

Tue, 26 Feb 2008 19:10:10 EDT
dsldude08 : Wow, yeah, that is pretty low. Not sure what the issue is for you, but I've had the 10Mb service since last July and never had an issue...I just did a test and here are the results. Since were only like 17 miles apart, I would imagine we're on the same pipe. I suggest you go to »www.speedtest.net and click on the same server I used, Germantown, WI, and post your test results. I've always found the tests on DSL Reports to be sporadic and incorrect. A low latency (Ping time) will give you accurate results. For instance, I click on Minneapolis at that website, with a ping time of around 90ms, and get a lower speed result. So, the lower the latency, the more accurate your speed results. And if you are in networking, you would know that if you do a speed test in Florida, or anywhere far from you, you know that any router, switch, and traffic in between there from the millions of others online in the world can affect your speed.

--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln

Re: Nightly Slowdown

Tue, 26 Feb 2008 18:41:12 EDT
anon : WOW JUST GOT SLAMMED FROM CT was running about 5200 then at 5pm went to 576, now were back up to 1.23 at 5:38pm. I could call Centurytel again but what the hell is the use....THEY KNOW THEY ARE SCREWING US....Does anyone know if CHARTER in Tomah Wi is any better???????

Centurytel in TOMAH WI SUCKS

Tue, 26 Feb 2008 16:48:19 EDT
anon : Big problems with Centurytel in Tomah Wi. same as usual

Paying for 10 meg and getting around 5400 or less, after midnite goes up to 8 meg sometimes higher.

Was told by there tech (today in Monroe LA) that anything above 6 meg is GOOD and NOTHING NEEDS TO BE DONE. I informed them that I was paying for 10 meg SERVICE....They informed me that they are only required to supply 6 meg average on 10 meg service. I work in Networking around the tri-state area and to Chicago and Centurytel is the only Broadband supplier I have heard of with that spin. Even in Lacrosse Wi they supply 85% of the stated amount which is still way to low.Centurytel claims that a 15% overhead loss is acceptable so much for upgrading

I have never heard of DSL having peak periods time of day and to expect higher speeds when everyone else logs off. they are having serious problems in Tomah Wi but will not admit it, this has gone on for months....

Oh and customer service is NON-EXISTENT, and forget about the on-line chat morons they only read from a book and re-type. Our company has set-up some pretty big businesses in western wi and CENTURYTEL IS CRAP. We setup 4 households in Tomah today and 1 is running above 8500 the rest are around 6000. To bad they are allowed to LIE about there SPEEDS to make sales

Re: Nightly Slowdown

Tue, 26 Feb 2008 10:15:19 EDT
gcloer : Looks like they got it fixed. I have 10mb service and was getting every bit of it last night. For some reason their own speed test shows I'm only getting 4.5mb but with download speeds at around 1200k I would say it's working like it's supposed to. Let's just hope it stays fixed. Anyone else care to comment?

Re: Nightly Slowdown

Sun, 24 Feb 2008 04:34:37 EDT
dsldude08 : ;)

Re: Nightly Slowdown

Sat, 23 Feb 2008 20:55:46 EDT
ARCC : Yeah, my pings reached the high-180's too earlier. Cross our fingers, maybe the problem is dead. :D

Re: Nightly Slowdown

Sat, 23 Feb 2008 20:21:55 EDT
chd176 : Same here first I lost everything past the troublesome 4th hop on my traceroute then I lost my PPPoE connection but I didn't bother calling in because when my DSL does go down it's because of the PPPoE connection and I knew it would be down for a few hours. I noticed today at around 11 AM I already have 200 ms+ pings and when my PPPoE connection came back pings are back to normal as well as speeds.

--
1.5/256 CenturyTel PPPoE DSL line

Re: Nightly Slowdown

Sat, 23 Feb 2008 19:58:20 EDT
ARCC : We lost internet earlier today for a bit and my Brother called centurytel, they said they were working on the line in Pell City. Now dsl has comeback and running normal speed with no slowdown so far. Too early to say, but the problem may have been fixed.

Re: Nightly Slowdown

Fri, 22 Feb 2008 21:10:16 EDT
Reilloc : I actually had a tech come to my house today and he told me that every tech with DSL in our area has now confirmed that there is a problem. I'm supposed to go to the office in town and talk to a couple of the guys down there to give them the pages and pages of traceroutes I have on file. It may not help but I think it couldn't hurt to have all the techs here to at least put in their 2 cents on the problem. Maybe CT will listen to their own techs if they won't listen to peons like us. :huh:

Re: Nightly Slowdown

Fri, 22 Feb 2008 17:34:51 EDT
ARCC : Hopefully something will be done quickly, patience is really starting to run thin, it's 4:30 and pings are already over 250m/s. Looks like another night scrubbing 400 m/s.

Re: Nightly Slowdown

Fri, 22 Feb 2008 14:31:03 EDT
dsldude08 : stroonza, to be honest I would put it right now at "hopefully" - but that will soon be changing. I'll get back with you in a couple more days. Thanks for everyones extreme patience.
--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln

Re: Nightly Slowdown

Fri, 22 Feb 2008 13:06:14 EDT
chd176 : I have never got a response when I emailed my pings or traceroutes so I assume it's just for diagnostic purposes.
--
1.5/256 CenturyTel PPPoE DSL line

Re: Nightly Slowdown

Fri, 22 Feb 2008 11:32:50 EDT
stroonza : Ditto for me. All hops past LA are in the dirt for me at the same time as you. It went away for about a week but crept up this weekend. My DSL modem stats are still the same (Great). I too have spent many minutes on the phone with a NOC tech reading their script. It becomes frustrating when I know for a fact, the the issue is not in my cable pairs.

DslDude08, Does CTel respond to the emails or only "hopefully" use the info for diagnostics.

Re: Nightly Slowdown

Thu, 21 Feb 2008 23:55:20 EDT
dsldude08 : network@centurytel.net

Re: Nightly Slowdown

Thu, 21 Feb 2008 21:23:54 EDT
ARCC :
said by chd176 :

If anything it has started happening ealier now it starts around 4 to 5 PM CST. It's the same hop as always, I emailed my trace route to CenturyTel I'm not sure what the exact email was I believe it was pings@centurytel.net or something like that.

Yep, mine was over 200m/s before 5pm CST tonight.

Reilloc, just like the rest of us, that same hop is killing everyone.

Re: Nightly Slowdown

Thu, 21 Feb 2008 20:14:35 EDT
Reilloc : I'm in Winfield too and I've been sending traceroutes to CT for a year now. The actual problem hop that I'm seeing is actually in Monroe, LA (the freakin' company HQ). As of this evening, they put in a repair ticket for my house even after I asked the tech "Why? The problem is with you, not me.

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.5.1
2 1 ms 1 ms 1 ms dslrouter [192.168.1.1]
3 9 ms 9 ms 9 ms 75-120-2-1.dyn.centurytel.net [75.120.2.1]
4 263 ms 266 ms 275 ms 64-91-92-4.dyn.centurytel.net [64.91.92.4]
5 282 ms 282 ms 283 ms so-4-1.hsa2.Atlanta1.Level3.net [63.210.88.197]

6 273 ms 283 ms 270 ms ae-31-53.ebr1.Atlanta2.Level3.net [4.68.103.94]

7 267 ms 273 ms 269 ms ae-68.ebr3.Atlanta2.Level3.net [4.69.134.50]
8 313 ms 318 ms 305 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
9 314 ms 318 ms 314 ms ae-91-91.csw4.Washington1.Level3.net [4.69.134.1
42]
10 300 ms 299 ms 285 ms ae-44-99.car4.Washington1.Level3.net [4.68.17.19
8]
11 309 ms 315 ms 317 ms 10ge-3-1-0.was10.ip.tiscali.net [4.68.110.98]
12 309 ms 322 ms 336 ms so-1-0-0.nyc22.ip.tiscali.net [213.200.80.125]
13 286 ms 286 ms 275 ms netaccess-gw.ip.tiscali.net [213.200.73.122]
14 293 ms 306 ms 339 ms 0.ge-0-3-0.gbr1.tl9.nac.net [209.123.10.98]
15 259 ms 261 ms * 0.so-0-1-0.gbr1.oct.nac.net [209.123.11.142]
16 356 ms * * www.dslreports.com [209.123.109.175]
17 350 ms * 301 ms www.dslreports.com [209.123.109.175]

Trace complete.

Tracing route to www.l.google.com [64.233.169.104]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.5.1
2 1 ms 1 ms 1 ms dslrouter [192.168.1.1]
3 9 ms 9 ms 9 ms 75-120-25-1.dyn.centurytel.net [75.120.25.1]
4 225 ms 234 ms 235 ms 64-91-92-4.dyn.centurytel.net [64.91.92.4]
5 235 ms 230 ms 232 ms so-4-1.hsa2.Atlanta1.Level3.net [63.210.88.197]

6 231 ms 232 ms 224 ms ae-11-53.car1.Atlanta1.Level3.net [4.68.103.66]

7 228 ms 218 ms 213 ms GOOGLE-INC.car1.Atlanta1.Level3.net [4.78.209.19
4]
8 230 ms 220 ms 226 ms 66.249.94.250
9 240 ms 235 ms 234 ms 216.239.48.68
10 241 ms 233 ms 238 ms 64.233.175.219
11 235 ms 243 ms 246 ms 216.239.49.145
12 233 ms 228 ms 238 ms yo-in-f104.google.com [64.233.169.104]

Trace complete.
5:06 PM 2/21/2008

Re: Nightly Slowdown

Thu, 21 Feb 2008 19:18:11 EDT
chd176 : If anything it has started happening ealier now it starts around 4 to 5 PM CST. It's the same hop as always, I emailed my trace route to CenturyTel I'm not sure what the exact email was I believe it was pings@centurytel.net or something like that.
--
1.5/256 CenturyTel PPPoE DSL line

Re: Nightly Slowdown

Thu, 21 Feb 2008 17:06:12 EDT
ARCC : Any updates on this? I just got my DSL back yesterday after losing it for a week with a local problem, and I still pinged up extremely high last night.

Re: Nightly Slowdown

Sun, 17 Feb 2008 01:56:16 EDT
dsldude08 : Well that's good, hopefully they get it fixed. Like I said, just because there are issues going on doesn't mean it's CenturyTel's fault. In this case, CenturyTel's hands are tied because the company can't force AT&T to do anything, and more than likely in that area they are the only carrier we can use. The only other choice is Lightcore, which is owned by CenturyTel, but doesn't cover anything close to what AT&T covers, unfortunately. But it is growing so hopefully someday issues with CenturyTel internet will be within their own systems at all times, so they can get fixed immediately without waiting on another company. :)

Re: Nightly Slowdown

Sat, 16 Feb 2008 09:16:36 EDT
gcloer : I got another update last night. It seems the problem is the transport between Centurytel and AT&T around Scottsboro. The tech said he hoped they would have it fixed Monday. Keep your fingers crossed.

Re: Nightly Slowdown

Thu, 14 Feb 2008 19:58:35 EDT
gcloer : They call me. They've had my cell number since the first time they came out. I work an hour from home (Network Specialist) and they have to call me an hour ahead of time if they need me at home for something.

Re: Nightly Slowdown

Thu, 14 Feb 2008 19:42:43 EDT
SlowDSL :
said by gcloer :

I spoke with my local Centurytel guy a little earlier [...]

Out of curiosity, how are you contacting the local Centurytel people? Are you calling the toll-free number and requesting to speak with local techs, or just calling the local office?

Re: Nightly Slowdown

Thu, 14 Feb 2008 19:00:04 EDT
gcloer : I spoke with my local Centurytel guy a little earlier and he said they found a problem between I believe he said Pell City and Scottsboro. He said hopefully they could have it cleared up in a few days. I guess persistance does pay off. He also said something about an upgrade to the Falkville location on Friday but he wasn't sure what it was. These local techs have been great! I'll post back when I hear more. :D

Re: Nightly Slowdown

Wed, 13 Feb 2008 23:28:47 EDT
dsldude08 : Call the internet help desk and advise them you need a repair ticket for slow speeds at that hop, do mention it so they can include it in the ticket, whether the techs know about it or not. They will send it down and then they can look further into it. Sometimes these things are hard to find because it could be CenturyTel, AT&T, Sprint, Level3, and anyone in between. It all depends on what's connected and where, as in it could be hardware, software, and the list goes on. If everyone is having these problems, all of you open repair tickets. Furthermore, screenshot your results as you have been and send an email to support@centurytel.net or network@centurytel.net. They will handle it from there, or even use the live chat feature to report it. They'll take care of it, trust me.

If they tell you that they need to troubleshoot, advise them that it has all already been done and to open a repair ticket. Get the repair ticket numbers and post them back here for me please.

Thank you.
--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln

Re: Nightly Slowdown

Wed, 13 Feb 2008 21:39:39 EDT
gcloer : I talked with a couple of the local Centurytel guys tonight. They both agree that there is something seriously wrong. I had one call me from the main hub at Falkville tonight and he said that they couldn't pull above 1 mb from their own speed test! They have calls in about the 1 hop that is so bad for everybody. They are supposed to call me back if they can find out something. These guys have been very straight forward with me so far. They talked to someone at the main office and gave them the ip number of that hop and they said they didn't have a clue what they were talking about. Looks like it's going to be a pain to get someone to do something. I think I'll call the corporate office tomorrow if I can find the number. I will call them and wear them out every day if I have to. I'm paying $50.00 a month for 10mb and can barley pull 1mb. I don't think I'm getting my monies worth.

Re: Nightly Slowdown

Wed, 13 Feb 2008 14:39:11 EDT
ARCC : I think if everyone would send them their trace-rout it would be just as good. The hop everyone is having a problem with is 64-91-92-4.dyn.centurytel.net [64.91.92.4].

Re: Nightly Slowdown

Wed, 13 Feb 2008 11:34:47 EDT
gcloer : Check out my Smoke pings tests so far this morning.
»/r3/smokeping.···d5&r=104

I started this test just as I went to bed and made sure nothing would be hitting the internet. I'll be interested to see when the latency numbers start going back up. Who'll bet around 6:00pm.

It's like they flip a switch and everything goes back to normal at midnight. Centurytel phone support is useless. They keep sending out techs (5 times so far) but its not a problem between me and the substation. It's looking more and more like over sold lines or a major routing problem. I would be interested if some of the other Alabama Centurytel customers would run a smoke test for 24 hours and see if they get the same results. If enough of us can show them where the problem is maybe they will fix it. BTW I'm on the 10mb plan and at night I can't get above 3mb from their test or above 500k with anyone elses.

Re: Nightly Slowdown

Tue, 12 Feb 2008 08:34:07 EDT
Bo Darbil : Same here. Last night I was getting pings over 500ms.

Re: Nightly Slowdown

Mon, 11 Feb 2008 20:45:46 EDT
ARCC : I think it's getting worse, getting no ping times under 340m/s tonight.

Re: Nightly Slowdown

Sun, 10 Feb 2008 21:01:29 EDT
SlowDSL : As of Sunday, February 10, 2008, this problem persists. The issue is just as bad as ever, as right now I've got a ping to Google of over 200ms.

Pinging google.com [72.14.207.99] with 32 bytes of data: Reply from 72.14.207.99: bytes=32 time=217ms TTL=240Reply from 72.14.207.99: bytes=32 time=222ms TTL=240Reply from 72.14.207.99: bytes=32 time=225ms TTL=240Reply from 72.14.207.99: bytes=32 time=232ms TTL=240 Ping statistics for 72.14.207.99: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 217ms, Maximum = 232ms, Average = 224ms
Same problematic hop as everyone else, too.

Tracing route to google.com [72.14.207.99]over a maximum of 30 hops: 1 <10 ms <10 ms <10 ms xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 2 25 ms 23 ms 23 ms xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 3 * 156 ms 158 ms 64-91-92-4.dyn.centurytel.net [64.91.92.4] 4 221 ms 233 ms 223 ms so-4-1.hsa2.Atlanta1.Level3.net [63.210.88.197] 5 214 ms 214 ms 218 ms ae-31-51.ebr1.Atlanta2.Level3.net [4.68.103.30] 6 231 ms 274 ms 254 ms ae-68.ebr3.Atlanta2.Level3.net [4.69.134.50] 7 143 ms 152 ms 140 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86] 8 162 ms 157 ms 163 ms ae-81-81.csw3.Washington1.Level3.net [4.69.134.138] 9 173 ms 168 ms 161 ms ae-83-83.ebr3.Washington1.Level3.net [4.69.134.169] 10 180 ms 172 ms 161 ms ae-3.ebr3.NewYork1.Level3.net [4.69.132.90] 11 * 210 ms 205 ms ae-63-63.csw1.NewYork1.Level3.net [4.69.134.98] 12 207 ms 198 ms 208 ms ae-13-69.car3.NewYork1.Level3.net [4.68.16.5] 13 204 ms 206 ms 202 ms GOOGLE-INC.car3.NewYork1.Level3.net [4.71.172.82] 14 271 ms 251 ms 238 ms 72.14.236.219 15 246 ms 254 ms 260 ms 72.14.232.111 16 252 ms 249 ms 251 ms 66.249.94.118 17 259 ms * 247 ms eh-in-f99.google.com [72.14.207.99] Trace complete.
I tried to ping www.centurytel.com, but it appears CenturyTel's website does not respond to pings. Doing a trace route, however, reveals that the ping there is probably over 200ms as well.

Re: Nightly Slowdown

Thu, 31 Jan 2008 19:00:45 EDT
ARCC : Looks like my problem begins at the exact same hop.

Re: Nightly Slowdown

Thu, 31 Jan 2008 00:14:30 EDT
chd176 :
said by ARCC :

BTW, off-topic, chd176, do you visit Talkweather?

I do actually looks like the net is a small place eh.

Re: Nightly Slowdown

Thu, 31 Jan 2008 00:10:19 EDT
ARCC : Yep, same here. For the past year, I've had some sort of slowdown, pings would go from 50m/s to 60-90m/s in the evenings, but since the week before Christmas every night it now goes up over 200 m/s. The odd thing is how fast the slowdown occurs, normally it's not a gradual thing, but within 10 minutes it goes from normal to 200 m/s, and then right after 10pm CST, it quickly drops back to normal.

Even since I've upgraded from 1.5 mb to 6mb, we get the same problem. Lately the latency has gotten so bad, I lose sync 4-5 times a night.

But, I've just learned to live with it, after dealing with centurytel's tech support 6-8 times last year about the problem, nothing has been done and I'm tired of calling them up going over the same thing over and over and over.

BTW, off-topic, chd176, do you visit Talkweather?

Re: Nightly Slowdown

Wed, 30 Jan 2008 20:52:11 EDT
jwko : I am located in the Ozark Arkansas area and having the same problems.

Re: Nightly Slowdown

Tue, 29 Jan 2008 20:56:55 EDT
anon : I'm located in Alabama and experiencing the same slowdown at the same times.

I suggest that everyone experiencing the slowdown call and report it during the hours it's happening. This way, the techs will actually see the problem. The CenturyTel High-Speed Internet Help Desk is open 24/7 at 1-800-809-1410, so it should be possible to report the slowdown while it's happening, even if it's "after hours".

Maybe if enough people report it, they'll actually fix it.

Re: Nightly Slowdown

Tue, 29 Jan 2008 19:22:19 EDT
chd176 : Like clock work it hit 6:08 PM CST and pings went to the pooper along with speeds.

--
1.5/256 CenturyTel PPPoE DSL line

Re: Nightly Slowdown

Tue, 29 Jan 2008 17:14:56 EDT
anon : A couple of weeks?? I've had this going on for almost 1 year now.Slow prime time speeds and very high pings almost all the time.I never see anything below 125ms and download has been as low as 128kbps.Paying for 1500/256 and even so it's costly for what i get but it beats dial-up.Don't wanna have anything to do with Wildblue or Hughes i rather go back to dial-up

Re: Nightly Slowdown

Tue, 29 Jan 2008 16:42:48 EDT
stroonza : This sound exactly like the issue I have been having for a coule of weeks now. I'm in Alabama too.

Re: Nightly Slowdown

Tue, 29 Jan 2008 00:54:10 EDT
anon : Yep, I have 3mb service here, and around Prime Time, I get slowed down as far as 500k, but around 10:00 it jumps back up to 2-2.5mb.

Nightly Slowdown

Mon, 28 Jan 2008 20:43:43 EDT
chd176 : I was just wondering if anyone else was having a problem during "prime time" recently. So far for a week after around 5 PM CST my speeds drop from around 1530 kbps to about 1150 - 900 kbps and my pings shoot up from around 35 ms to around 300 ms and it all starts on my 3rd or 4th hop when I do a traceroute and the point where my pings go through the roof is at dyn.centurytel.net. I haven't connected CenturyTel because it sounds like a capacity issue I was just wanting to see if anyone else has noticed this.
--
1.5/256 CenturyTel PPPoE DSL line