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 gaforcesUnited We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA | Lost customers, never to return They forget to figure in the people who never come back, drag all their friends and family with them, and talk crap about them every chance they get.
Online forums, websites, and review sites make that business model short sighted.
One person can affect the decisions of many. When a client asks me about internet access, I send them to my local CLEC Cruzio.com, because of ATT and Comcast's greedy business practices.
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‘Do ye, quieting in your bosoms your strong hearts,
Who of many good things have had your fill even to surfeit,
With what is moderate nourish your mighty desire; for neither will
We yield, nor shall you have all else as you wish.’
Solon | | |
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 pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | said by gaforces:They forget to figure in the people who never come back, drag all their friends and family with them, and talk crap about them every chance they get. Well, don't forget that the banks here do not want this business anyway, so it is no big deal there. Secondly, there can't be that many people who do what you suggest. If there were, banks (and other businesses) would not be doing it.
My assumption is that most businesses are looking to gain the most number of profitable customers with the least amount of cost. If you as a business attract a large number of fickle customers who will drop you for a small transgression, you won't be in business very long.
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Only SHATNER is Kirk. | |
 jester121Premium
join:2003-08-09
Lake Zurich, IL
 ·voip.ms
| reply to gaforces
In my experience, all CLECs can do when something goes wrong is open yet another trouble ticket with the incumbent (AT&T or whoever). No thanks, I don't need another level of hassle to deal with. My business service from both Comcast and AT&T has been great, and when we've had problems their support has been great too. | |
gaforcesUnited We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA | When you call Cruzio, you can talk to a tech who knows what they are doing, and they are local.
When you call ATT you get the runaround, They usually blame the customer.
Last time I called ATT it took 4 days of calling to get them to open a ticket! 2 weeks later the problem was fixed magically after they blame it on my computer, my modem, or OMG you are using a router, we wont help you!
I'm not familiar with Comcast support, but they frequently are at the bottom of the barrel on review sites for service.
--
‘Do ye, quieting in your bosoms your strong hearts,
Who of many good things have had your fill even to surfeit,
With what is moderate nourish your mighty desire; for neither will
We yield, nor shall you have all else as you wish.’
Solon | |
jester121Premium
join:2003-08-09
Lake Zurich, IL Reviews:
·voip.ms
| said by gaforces:When you call Cruzio, you can talk to a tech who knows what they are doing, and they are local. When you call ATT you get the runaround, They usually blame the customer. Last time I called ATT it took 4 days of calling to get them to open a ticket! 2 weeks later the problem was fixed magically after they blame it on my computer, my modem, or OMG you are using a router, we wont help you! I'm not familiar with Comcast support, but they frequently are at the bottom of the barrel on review sites for service. Apparently you aren't used to dealing with business class service -- when you mentioned "clients" I thought that's the direction you were headed. For my AT&T and Comcast business services, I usually get zero hold times, same day or next morning truck roll, and invoice credits starting when I pick up the phone.
Except for smiple things like configuring a replacement router, every time I've had to call a CLEC (XO, Covad, some other no-name carriers) they fumble around for a couple hours and then have to call AT&T to actually fix the problem with the line or whatever is messed up. | |
gaforcesUnited We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA | The article is about residential service, if any company treated business customers like they do residential customers they would be out of business quickly. | |
| reply to pnh102
said by pnh102:My assumption is that most businesses are looking to gain the most number of profitable customers with the least amount of cost. If you as a business attract a large number of fickle customers who will drop you for a small transgression, you won't be in business very long. I'd have to agree. Pain in the a** customers often waste your valuable time, the time that you could be spending working on more important things on higher paying customers. Unless they are spending enough money with your business to show for the pain that they are causing, it is probably best to drop them. Not to say that you shouldn't be spending time investigating and resolving legitimate complaints, but if one customer keeps constantly finding something new to pick on time and time again, they should be kicked to the curb somehow.
Funny thing is that some of these PITA customers just do it for the sake of getting attention, even after you openly come out and tell them that you have had it with their bullsh*t and to go be a pain in somebody else's a**, they still stay on and keep complaining.
I also guess that educated consumers are bad news for business.
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Ask me no questions, and I'll tell you no lies...
A MESSAGE to the RIAA and the MPAA: You shouldn't wound what you can't kill... | |
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