 jester121Premium
join:2003-08-09
Lake Zurich, IL
 ·voip.ms
| Not just banks or cable companies... Don't forget Sprint firing customers that are a hassle, or Best Buy (and other retailers) blacklisting customers who exploit their return/rebate/pricematch policies.
It's about time companies drop the "customer is always right" bullshit and we can all get on with life in the real world. Eventually everyone will figure out that the Consumerist is a figment of its own imagination and just isn't relevant any more. |
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 gaforcesUnited We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA | said by jester121:Don't forget Sprint firing customers that are a hassle, or Best Buy (and other retailers) blacklisting customers who exploit their return/rebate/pricematch policies. It's about time companies drop the "customer is always right" bullshit and we can all get on with life in the real world. Eventually everyone will figure out that the Consumerist is a figment of its own imagination and just isn't relevant any more. Sprint is paying the price now from that policy in the past. They might have gained profits in the short term, but long term they gained a bad reputation, people think 2x before going to them now.
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‘Do ye, quieting in your bosoms your strong hearts,
Who of many good things have had your fill even to surfeit,
With what is moderate nourish your mighty desire; for neither will
We yield, nor shall you have all else as you wish.’
Solon |
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jester121Premium
join:2003-08-09
Lake Zurich, IL Reviews:
·voip.ms
| That's a false assumption -- first, do you really think the majority of people even remember that it was Sprint who did that? It was a 2 day news story from a year ago. Second, I'm not aware of any demonstrated correlation between that policy and Sprint's churn numbers. Third, I'm pretty sure that most people think twice about going with any cell phone provider -- it's already something people talk about at the water cooler, and with friends and family, no matter which carrier they're considering.
And which cell phone providers do you think have a "good" reputation? |
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gaforcesUnited We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
1 edit | You tell me  As far as I know, there are none.
I used to have Verizon Wireless, it was OK, but they also try to charge extra for things that should be included in the account.
I bought the phone from Radio Shack and they took care of me.
If I would have had a problem, which I didn't, I could have gone back to them for help.
Oh BTW, Sprint service has a bad rep, and that info is making the rounds, it just took a few years. |
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jester121Premium
join:2003-08-09
Lake Zurich, IL Reviews:
·voip.ms
| said by gaforces:Oh BTW, Sprint service has a bad rep, and that info is making the rounds, it just took a few years. That's funny, now that I think about it, my close friends are split about 50/50 between Sprint and Verizon. I use Nextel (Sprint) and have been pretty happy. Maybe THAT info will start making the rounds, just like the info that their mobile broadband service is pretty darned good and doesn't have annoying caps like Verizons -- even BBR has to grudgingly admit from time to time that it's a good service. Then again, you did say Verizon does like to charge extra for stuff. |
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