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 jester121Premium
join:2003-08-09
Lake Zurich, IL
 ·voip.ms
| reply to gaforces
Re: Lost customers, never to return In my experience, all CLECs can do when something goes wrong is open yet another trouble ticket with the incumbent (AT&T or whoever). No thanks, I don't need another level of hassle to deal with. My business service from both Comcast and AT&T has been great, and when we've had problems their support has been great too. | |
 gaforcesUnited We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA | When you call Cruzio, you can talk to a tech who knows what they are doing, and they are local.
When you call ATT you get the runaround, They usually blame the customer.
Last time I called ATT it took 4 days of calling to get them to open a ticket! 2 weeks later the problem was fixed magically after they blame it on my computer, my modem, or OMG you are using a router, we wont help you!
I'm not familiar with Comcast support, but they frequently are at the bottom of the barrel on review sites for service.
--
‘Do ye, quieting in your bosoms your strong hearts,
Who of many good things have had your fill even to surfeit,
With what is moderate nourish your mighty desire; for neither will
We yield, nor shall you have all else as you wish.’
Solon | |
jester121Premium
join:2003-08-09
Lake Zurich, IL Reviews:
·voip.ms
| said by gaforces:When you call Cruzio, you can talk to a tech who knows what they are doing, and they are local. When you call ATT you get the runaround, They usually blame the customer. Last time I called ATT it took 4 days of calling to get them to open a ticket! 2 weeks later the problem was fixed magically after they blame it on my computer, my modem, or OMG you are using a router, we wont help you! I'm not familiar with Comcast support, but they frequently are at the bottom of the barrel on review sites for service. Apparently you aren't used to dealing with business class service -- when you mentioned "clients" I thought that's the direction you were headed. For my AT&T and Comcast business services, I usually get zero hold times, same day or next morning truck roll, and invoice credits starting when I pick up the phone.
Except for smiple things like configuring a replacement router, every time I've had to call a CLEC (XO, Covad, some other no-name carriers) they fumble around for a couple hours and then have to call AT&T to actually fix the problem with the line or whatever is messed up. | |
gaforcesUnited We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA | The article is about residential service, if any company treated business customers like they do residential customers they would be out of business quickly. | |
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