 newviewEx .. Ex .. ExactlyPremium
join:2001-10-01
Parsonsburg, MD
kudos:1
 ·Vonage
 ·DIRECTV
| Sheesh . . . just give us what we WANT quote:
To turn things around, he says Vonage this year plans to spend $20 million to beef up training for customer-service reps...
Vonage customers have been asking for SPECIFIC number call blocking for over three years, yet Vonage STILL does not offer that service.
You think this issue MIGHT be one of the reasons customers are leaving? I KNOW it's the reason I'll be leaving.
Vonage ignores customers. Period.
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 Noah VailSon made my AvatarPremium
join:2004-12-10
Lorton, VA
kudos:1 | I'm Sorry. This topic has a Giant Walmart Smiley Face attached to it.
I'm afraid I won't be able to post here.
NV
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Abortion: A Republican Plot to Thin the Liberal Herd. |
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| And if you can only relate the iconic symbol that has been around for over 40 years to a giant department store just because they have it bouncing around their advertisements and they want to copyright despite it shouldn't because of the prior art.
I'm afraid I won't be able to reply here, but I did.  |
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| reply to newview
Re: Sheesh . . . just give us what we WANT said by newview: Vonage customers have been asking for SPECIFIC number call blocking for over three years, yet Vonage STILL does not offer that service. . .You think this issue MIGHT be one of the reasons customers are leaving? Overall, no.
Although this might be important to you, features are NOT important to the broader OTT VoIP market. It's a price game, pure and simple. As much as OTT VoIP providers would LOVE to get some more revenue selling features the market has not responed to that. In the end they are just cheap telco replacements. Experience has shown that few people want to pay extra for fancy web portals, SimRing, voice mail via email, etc. |
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kaila
join:2000-10-11
Lincolnshire, IL | reply to newview
I was one of their early customers and that's exactly why I left for the much greener pastures of asterisk more almost three years ago. |
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| VoIP Features & Mass Market I understand and respect that. However, Asterisk doesn't strike me as being particularly mass-market. I'm not aware that you can walk into a Best-Buy and buy a turnkey Asterisk device, and configure it with minimal technical ability.
The regular Joe who responds to Vonage TV commercials just isn't moved by features. They want cheap.
That's why all of the OTT VoIP companies have pricing down in the dirt and can get little if any value-added revenues from features. For the most part, it's a price game. |
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| The consumer does not have to mess with the asterisk side unless they want to. Any SIP device will talk to an Asterisk box. You pretty much have to put the username/password/server address into it and it will usually work. I've never used Vonage before but I am guessing their router/voip box help to defer the support calls related to firewall/router issues. |
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 swsamuraiPremium
join:2002-04-17
Bakersfield, CA | reply to newview
Re: Sheesh . . . just give us what we WANT Heck...
I would be happy if they just gave me the LOCAL number for my area that they have been promising me for the last three years. Other that that, I am not too displeased with the service.
Luckily... and knocking on wood... I have not needed customer service or support yet. |
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 visio
join:2001-08-29
Pompano Beach, FL | reply to battleop
Re: VoIP Features & Mass Market true, but then the consumer needs to find a voip provider and deal with the hassle. dont get me wrong, ive an asterisk box and voip provider that ive setup and have been using since 05, but im a technical user. your average user just wants to have this all done for them. in fact, they dont even have a clue what has to be done behind the scenes |
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