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Annoying Your Customers Can Be Profitable > makes sense for banks and Sprint

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axus

join:2001-06-18
Washington, DC

Reviews:

·Verizon Online DSL

makes sense for banks and Sprint

I don't know if it makes sense for Comcast though. This is a once a month thing. People just want to pay their bills...

Maybe the only alternative is to cancel the options, and not have them available at any price. That way they can fire 100% of their live billing staff instead of 80%.

to forum · permalink · 2008-01-29 11:39:56 ·

Forums > Annoying Your Customers Can Be Profitable

Tuesday, 29-May 12:15:04

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