Anon_Name
@execulink.com
| reply to Acanac Inc
Re: Questionable company
"I don't see how the tax rate changes affect our customers at all so your comment is incorrect"
Ouch. Not a very nice customer-service oriented comment. Shame on you, Sandro H.
Tax rate decreases, but your price does not. THERFORE, you've actually INCREASED the price the customer pays for Internet. Tax increases aren't exactly the way our government likes to work (doesn't help with voters at election time), so your argument that the price would stay the same IF the tax rate was to go up is a moot point.
Here's some simple math to illustrate my point:
$18.95/month on 14% tax (6% GST, 8% PST)
$16.62 for Acanac, $1 GST $1.33 PST
on 13% tax (5% GST, 8% PST)
$16.77 for Acanac, $0.84 GST $1.34 PST
That's 15 cents extra per customer, per month. Let's say you have 10000 customers paying that over a year. It's an extra 18 grand that we paid for our internet.
And that, Sandro, is how the tax rate changes affects your customers.
BTW, I am an Acanac customer. |
|
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
4 edits | Hello,
Thank you for all your replies. We state $18.95/mo including taxes not 16.62+ GST. Our price is fixed. The taxes are include so whatever the differences are on our end we calculate and pay the government from our monthly fees. We loose approx. 8 dollars per month on each and every client for the first year of service. That doesn't even include the taxes which we pay to the government on that sale.
Let me try to explain it this way. You go to the bank to exchange to US dollars and you happen to have a live stream of the market on a laptop. It shows the US dollar at 0.92cents on each US dollar and the bank teller says that maybe so but internally we are charging 0.97 cents on each dollar. Do they debate the rate with you or simply tell you these are our rates ( iether take it or leave it ? ). We are not forcing anyone to purchase our service. If someone is not comfortable with $18.95 anymore because the GST tax dropped from 6% to 5% and Acanac increased the prices to compensate then they do not have to purchase. After all this is a promotional offer only available on the first year of service.
I don't mean to be harsh or rude to you in any way however this is how it is. Take it or leave it.
Sandro H.
»www.acanac.ca |
|
Patch
@cae.com
| I don't see how people can complain about what is obviously a very good price for DSL service. I have just started an account with this company, ( I expect to have service in the next few days ) so I cannot yet comment on the service, but compared to my present ISP (Sympatico) this is a GREAT deal. I hope I won't be disappointed.
-=Patch=- |
|
Mike L
@unitz.ca
| I hope your experience is better. I cancelled this undelivered service on the 21st of January and they've posted a transaction against my card and now I'm trying to have it reversed. They're difficult to deal with and I've had to put in a dispute with my card company. They may offer a good price to get you interested but Acanac doesn't really care about its customers. Good luck!
Mike
 |
|
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | Acanac Inc.
Why are you disputing it with your credit card company. If your within your 30 days a refund will be issued without any problems. Can you please provide with the ticket ID's that you submitted to our billing department?
Best Regards,
Paul
»www.acanac.ca |
|
HF1
@cgitmsmdc.ca
| Hi Sorry to interrupt you all. I just want to try to find Acanac contact person for my trial request. I have recently submitted the Acanac trial form on Feb 6 by clicking the link of Acanac Trial above. However, I don't receive any response or confirmation email from Acanac so far, even I re-submitted the trial form again yesterday. I have also called Acanac to confirm, but the sales said the trial is only offer online and no help from her. I also send an email to the Acanac admin for the trial on Feb 6, again, no response.
So it's strange that I normally see a quick response from Paul or Sandro of Acanac. If Paul or Sandro see this, can u please reply me whether the trial is no longer offered or it WILL be processed and when I may have the login and password available, thanks a lot.
Best Regards,
HF1 |
|
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| said by HF1 :
Hi Sorry to interrupt you all. I just want to try to find Acanac contact person for my trial request. I have recently submitted the Acanac trial form on Feb 6 by clicking the link of Acanac Trial above. However, I don't receive any response or confirmation email from Acanac so far, even I re-submitted the trial form again yesterday. I have also called Acanac to confirm, but the sales said the trial is only offer online and no help from her. I also send an email to the Acanac admin for the trial on Feb 6, again, no response.
So it's strange that I normally see a quick response from Paul or Sandro of Acanac. If Paul or Sandro see this, can u please reply me whether the trial is no longer offered or it WILL be processed and when I may have the login and password available, thanks a lot.
Best Regards,
HF1
I don't have any outstanding PM's for trial login in accounts. Please don't email ours sales department because they don't have the capability to issues you a PPPOE login account. Please just send a PM here on this forum.
Best Regards,
Paul
»www.acanac.ca |
|
jayelde
join:2008-02-07
Fort Erie, ON
| Paul, I think you need to sit back and look at your customer relations. Firstly I think you should forbid Sandro from responding to these forums. The damage done by the bickering is reason enough for possible customers to go elsewhere. Secondly, if your Sales department can't handle email for potential customers, then there is a facility on most email called 'Forward' which would allow them to send the request the the proper persons. The fact that no one checks for requests is why you have irate customers. |
|
jeffster1970
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
clubs: 
 ·magicjack.com
·Vonage
 ·Acanac
·Bell Sympatico
| reply to Anon_Name
Re: Questionable company
said by Anon_Name :
"I don't see how the tax rate changes affect our customers at all so your comment is incorrect"
Ouch. Not a very nice customer-service oriented comment. Shame on you, Sandro H.
Tax rate decreases, but your price does not. THERFORE, you've actually INCREASED the price the customer pays for Internet. Tax increases aren't exactly the way our government likes to work (doesn't help with voters at election time), so your argument that the price would stay the same IF the tax rate was to go up is a moot point.
Here's some simple math to illustrate my point:
$18.95/month on 14% tax (6% GST, 8% PST)
$16.62 for Acanac, $1 GST $1.33 PST
on 13% tax (5% GST, 8% PST)
$16.77 for Acanac, $0.84 GST $1.34 PST
That's 15 cents extra per customer, per month. Let's say you have 10000 customers paying that over a year. It's an extra 18 grand that we paid for our internet.
And that, Sandro, is how the tax rate changes affects your customers.
BTW, I am an Acanac customer.
I understood the prices to be $18.95 w/taxes. Still not getting why people would be upset about losing 15 cents, or whatever it is, a month. Remember, if the Liberals get elected they will increase the GST to 7% and everyone would be b*tching if Acanac **increased the price**, stating that the price was supposed to be $18.95 w/tax.
Anyway, DSL for under $19, no complaints.
--
"I think there is a world market for maybe five computers."
Thomas Watson, chairman of IBM, 1943 |
|
Farshid420
join:2006-03-24
North York, ON | Glad to hear an opinion from someone with a logical argument. Thanks jeffster1970  |
|
