| reply to pnh102
Re: Lost customers, never to return said by pnh102:My assumption is that most businesses are looking to gain the most number of profitable customers with the least amount of cost. If you as a business attract a large number of fickle customers who will drop you for a small transgression, you won't be in business very long. I'd have to agree. Pain in the a** customers often waste your valuable time, the time that you could be spending working on more important things on higher paying customers. Unless they are spending enough money with your business to show for the pain that they are causing, it is probably best to drop them. Not to say that you shouldn't be spending time investigating and resolving legitimate complaints, but if one customer keeps constantly finding something new to pick on time and time again, they should be kicked to the curb somehow.
Funny thing is that some of these PITA customers just do it for the sake of getting attention, even after you openly come out and tell them that you have had it with their bullsh*t and to go be a pain in somebody else's a**, they still stay on and keep complaining.
I also guess that educated consumers are bad news for business.
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